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Dyson Cyclone V10 Absolute + vacuum

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Enter question here

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate option

Please select the appropriate option

Lights

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.

Press and hold the trigger for 10 seconds.

Filter light

Blockage light

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.

Does the light still appear?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine and test the machine.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£55.00

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£55.00

£55.00

£55.00

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Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check the wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

Put the machine in MAX power mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the wand

Check both ends of the wand for blockages and remove as necessary.

Refit the Cleaner head onto the wand and connect the wand back onto the machine.

Test the machine

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£60.00

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

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Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Attach the bin to the machine by sliding it back on.

Once attached, push the bin fully on to the machine and close the bin base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Remove the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Please remove the floor tool from the machine and check the Wand for blockages.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Has this resolved the problem?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Has this resolved the problem?

Please select the appropriate option

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Refit the filter correctly

The filter indicator will flash intermittently when the filter unit is not fitted correctly.

To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Charge the machine

Place the machine on charge.

A blue pulsing light indicates that the machine is charging.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Blue lights on charge

If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

Has this resolved the problem?

You might need to arrange a visit from a Dyson expert.

It looks like the Charger isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

Charger

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

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Apologies. We can't help you online.

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Apologies. We can’t help you online.

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You might need to arrange a visit from a Dyson expert.

It looks like the Charger isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

Charger

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

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Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Please select the appropriate option

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Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part required

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Which part is broken?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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You might need to arrange a visit from a Dyson expert.

It looks like the Charger isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

Charger

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum.

£32.00

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You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Replacement crevice tool for your Dyson cordless vacuum.

£22.00

Combination tool

Combination tool

Part no. 967482-01

Replacement crevice tool for your Dyson cordless vacuum.

£22.00

£22.00

£22.00

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You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum.

£17.50

Crevice tool

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum.

£17.50

£17.50

£17.50

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You might need to arrange a visit from a Dyson expert.

It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Cyclone

Part no. 969822-09

Replacement cyclone for your Dyson vacuum cleaner.

Cyclone

Part no. 969822-09

Replacement cyclone for your Dyson vacuum cleaner.

How to install this part

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You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 969042-01

Replacement docking station for your Dyson cordless vacuum.

£60.00

Docking station

Docking station

Part no. 969042-01

Replacement docking station for your Dyson cordless vacuum.

£60.00

£60.00

£60.00

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You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£55.00

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£55.00

£55.00

£55.00

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You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£60.00

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£60.00

£60.00

£60.00

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You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 967483-04

Powerful direct-drive cleaner head removes ground-in dirt from carpets

£60.00

Direct drive cleaner head

Direct drive cleaner head

Part no. 967483-04

Powerful direct-drive cleaner head removes ground-in dirt from carpets

£60.00

Currently out of stock.

£60.00

Currently out of stock.

£60.00

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You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

£65.00

Soft roller cleaner head

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

£65.00

£65.00

£65.00

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You might need a replacement part.

It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

£49.99

£49.99

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Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Clean the bin

Clean the clear bin with a damp cloth only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the clear bin is completely dry before replacing.

To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.

Close the bin base so it clicks into place and is secure.

Washing the filter can also help to remove the smell.

Has this resolved the problem?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part required

If you are able to locate the smell to a part of the machine, replacing the part may help elimate the smell. For this, please select Part broken.

Please select the appropriate option

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

£49.99

£49.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

Wand - Blue

Part no. 969109-01

Wand for your Dyson cordless vacuum.

£49.99

£49.99

£49.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

User guide

Please click on the link to download the user guide.

Is there anything else we can help you with?

Installing the wall dock

Please note that wall fixings are not included with the Dock.

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip.

When securing the Dock to the wall, ensure there is a distance of 120cm from the floor. This is to allow the machine to sit in the dock without touching the floor.

Is there anything else we can help you with?

Finding the serial number

The serial number can be found underneath the machine on the battery.

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Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

How to attach the accessories

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

Is there anything else we can help you with?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the wand and test the machine.

Is there anything else we can help you with?

Clean the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the Brush bar and clear away any hair or debris.

Check the openings for any blockages, remove as necessary and replace the Brush bar.

Use a coin to lock the fastener.

Reassemble and test the machine.

Please follow the next step.

Washing the Brush bars

Turn the Cleaner head upside down so the underside of the Cleaner head is facing you.

Rotate the end cap to the open position.

WARNING: Beware of sharp objects when checking for blockages.

Rotate the end cap to unlock and remove.

Gently slide the large Brush bar away from the Cleaner head and remove the end cap from the Brush bar.

Lift the smaller brushbar up to remove.

Wash both the large and small Brush bar until the water runs clear.

Stand both Brush bars upright, leave to dry completely for a minimum of 24 hours.

Refit the small Brush bar first by inserting the round end of the small Brush bar into place. Push down the octagonal end until it clicks into place.

Reattach the end cap to the large Brush bar.

Slide the large Brush bar back onto the Cleaner head around the motor. Once in place rotate the end cap back into the closed position.

Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and that both the base plate and Brush bar is secure.

Is there anything else we can help you with?

How to charge the battery

The machine can be charged on the dock or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

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Emptying the bin

Please follow the steps in the video to empty the clear bin.

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Empty the clear bin

Empty as soon as the dirt reaches the level of the max mark - do not overfill. Ensure the appliance is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the wand by pressing the red wand release button and pulling away from the bin.

To release the dirt:
Hold the appliance with the bin in a downwards position.
Firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.

Is there anything else we can help you with?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Ensure the filter is completely dry before refitting.

Is there anything else we can help you with?

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Is there anything else we can help you with?