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Dyson Hot+Cool Jet Focus fan heater (Black/Nickel)

Let's get your machine working.

See all steps

Please select the appropriate option

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Press power button

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Has this resolved the problem?

Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

Remote control

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

£32.00

£32.00

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Has the machine fallen over or is the machine on an angle?

Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

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Check the machine

The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.

Has this resolved the problem?

Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Please select the appropriate option

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Plug the machine back in and retest.

Has this resolved the problem?

Test a button on the machine

Press the power ON/OFF button on the front of the machine.

Does the machine turn off if you press the power button on the machine?

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Check the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Replacement part required

This issue can be resolved by ordering a replacement remote control.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

Remote control

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

£32.00

£32.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Test the airflow button on the remote

Ensure correct button on remote is being pressed to adjust the airflow.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Paper test

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Retry machine at 37°C/99°F

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Test oscillation

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Check the feet are attached correctly

Check the six feet on the base of the Main body are present and clean.

If the heater is placed on a low friction surface, e.g. highly polished or oily, the Main body may slide.

Has this resolved the problem?

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the oscillation button on the remote

Ensure correct button on remote is being pressed to adjust the oscillation.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Target temperature explanation

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Has this resolved the problem?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

Remote control

Remote control

Part no. 966538-04

Replacement remote control for your Dyson fan heater.

£32.00

£32.00

£32.00

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Book a repair

This issue can be resolved by booking a repair.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to tilt the machine

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Has this resolved the problem?

Do not use polish or detergent on any part of the machine.

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Is there anything else we can help with?

Please select the appropriate option

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling the machine

Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

The remote magnetically attaches to the top of the loop amplifier.

Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Using the remote control

Aim the remote at the base of the machine.

Remote buttons

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Using the sleep timer

To set the sleep timer, press and hold the timer button to select the desired time.

When time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Is there anything else we can help you with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Please follow the steps in the video.

Is there anything else we can help you with?

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help you with?