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Dyson AM10 Humidifier fan

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Please select the appropriate option

Please select the symptom

Gurgling noise

A gurgling noise can be caused by two different issues.

Is the machine new out of the box or only been used a couple of times?

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Out of the box

This can usually be resolved by running approximately 2 to 4 tanks of water through the machine when in humidifier mode.

Has running the machine with two - four tanks of water resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Machine settling

This may be caused by the machine settling and will pass with time.

How many full tanks of water have been put through the machine?

No fault with the machine

There is no fault with the machine, the noise can sometimes be heard when the ultrasonic transducer produces mist inside the base of your machine.

This noise is most noticeable when the machine is new, but the noise will reduce in volume once approximately 3-4 full tanks of water have been run through the machine.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Airspeed control

Please ensure the correct button is being pressed.

On/off

Airspeed control

Has this resolved the problem?

Test the remote control

Please ensure the correct button is being pressed.

On/off

Fan only mode

Airspeed control

Manual humidity level control

Sleep timer

Automatic humidity mode

Do the other controls on the remote work?

Replace batteries

Replace the batteries in the remote control.

Has changing the remote control's battery resolved the problem?

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

Remote control

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

£24.50

£24.50

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Which code is displayed?

F1

An F1 message indicates an issue with the Piezo.

Turn off & unplug the machine, leave it for 60 seconds and then re-test.

This process may need to be repeated up to 3 times.

Does the F code remain?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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F2

An F2 message indicates an issue with the UV-C emitter.

Turn off & unplug the machine, leave it for 60 seconds and then re-test.

This process may need to be repeated up to 3 times.

Does the F-code remain?

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F3

A F3 failure message means the appliance is too cold.

The appliance will operate when it is above 5°C (41°F).

If your machine displays an error code F3, please turn the power off and unplug the machine for 60 seconds.

Increase room temperature to 5°C or above before restarting machine.

Plug the machine back in and re-test.

Please repeat this process up to 3 times if your machine continues to display an error code.

Has resetting the machine resolved the problem?

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F4

Turn off & unplug the machine, leave it for 60 seconds and then re-test.

This process may need to be repeated up to 3 times.

Does the F-code remain?

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F5

Turn off & unplug the machine, leave it for 60 seconds and then re-test.

This process may need to be repeated up to 3 times.

Does the F-code remain?

Have you carried out previous checks?

Ensure the machine is in humidifier mode

Adjust the humidity control to 70%.

Adjust the airflow to the lowest setting.

It is easier to see the mist when the machine is in front of a dark background.

Is there any mist visible?

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Humidifier mode

Adjust the humidity control to 70%.

Adjust the airflow to the lowest setting.

It is easier to see the mist when the machine is in front of a dark background.

If no mist is visible then clear the amplifier of any obstructions.

If the machine is in automatic mode then it may shut off

The appliance selects a comfortable humidity for the room, based on environmental factors such as current humidity level and air temperature.

When the room reaches the appropriate humidity level the appliance will switch itself ‘ON’ or ‘OFF’ as necessary to maintain that level. The fan will remain running when the target humidity has been reached.

Has this resolved the problem?

Clear the amplifier loop

Remove the amplifier loop and press the button at the front of the loop.

Lift the loop off the machine and pull the amp surround off the loop, one end at a time.

Wipe both parts with a damp cloth.

WARNING: Do not clean any part in a dishwasher.

Re-attach the surround and line up the surround with the amp.

Push the surround firmly until it clicks into place.

Turn on and test the machine.

Has cleaning the loop resolved the issue?

Airflow

Switch off the humidity and set the fan speed to 10.

You will see the fan speed changing on the digital display.

Has changing the fan speed resolved the issue?

Clean the machine

Clean the loop amplifier with a microfber, lint-free cloth.

Ensure there is no dust or debris blocking the openings.

Clear any dust or debris away from the inlet vets at the base of the machine.

Has cleaning the machine resolved the problem?

Clear the amplifier

Press the button at the front of the loop amplifier.

Lift the amplifier from the machine.

Pull the amp surround off the loop, one end at a time.

Clear the amplifier loop and surround of blockages as necessary.

Has clearing the amplifier resolved the problem?

Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the guarantee.

Weekly maintenance

Please follow the steps in the video.

For a step by step guide, please select step by step.

Has the weekly clean resolved the problem?

Weekly maintenance

Wipe the loop and inlets:

Wipe over air loop amplifier, paying close attention to the air gaps.

Wipe with a lint-free microfibre cloth.

Clean the tank

Empty the water tank

Rinse and wipe over all surfaces

Repeat if necessary

Empty the trough

Tip the contents of the trough into the sink

Wipe away any spillages

Clean the base

WARNING: Do not rinse under the tap or put in the dishwasher.

While not dangerous, care should be taken to avoid water entering the inlets.

Wipe the exterior with a lint free microfibre cloth.

Has the weekly clean resolved the problem?

Check the machine

If the power button flashes 3 times when switching on check that the machine has been assembled correctly.

Check that the tank is sat flush onto the main body, when fitting the loop amplifier make sure that it clicks into place securely.

Please select the appropriate option

Quick start guide

Ensure the base is on a level surface, otherwise the machine will not operate.

Unscrew the cap and fill the tank to the top.

Replace the cap and screw until hand tight.

Carry by the handle.

Place the tank on top of the base.

Step 2

Place the loop amplifier on top of the tank.

Push down until you hear a click.

Remote control docks magnetically

Attach the remote control to the top of the machine with the buttons facing down.

Step 3

Plug into the socket and base.

A small blue LED on the back of the machine lights up to confirm that the machine has power.

Step 4

Switch ‘ON’.

The water treatment procedure automatically starts.

Water passes over a UV-C emitter to ensure that it is 99.9% bacteria-free before misting commences.

This takes approximately 3 minutes.

During this time humidity targets can be set and fan mode can be switched ON.

After 3 minutes the machine will start to humidify.

The display will show the target humidity setting.

Check the electrics

Ensure the machine is plugged in and the socket is switched on.

On the rear of the machine, just beneath where the power cord plugs in is a power indicator light that should illuminate when the machine is plugged in.

Press the on/off button to start (an LED light should come on around the power button).

If the machine cuts out or will not switch on, please turn it off at the socket and remove the plug.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Press the on/off button again to start the machine.

Has checking the electrics resolved the problem?

Test socket

Please try another socket.

Has this resolved the issue?

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Is the machine tilted?

The machine will not operate if tilted by over 5° and the display will show a ‘tilted’ graphic.

The blue LED surrounding the Standby ON/OFF button will flash if the base is not level.

Make sure it is on a level surface and clear up any spillage.

The machine will cut out when the humidity target is reached.

Has levelling the machine resolved the problem?

Check the tank

The machine will cut out if the tank is empty.

The blue LED surrounding the Standby ON/OFF button will remain solid as the water level changes.

When the tank is empty, an animation sequence appears.

If the tank is empty, switch ‘OFF’ the machine and refill.

Ensure the tank is full.

Has checking the water and float resolved the problem?

Refill the tank

Turn off the power and unplug the machine.

Unplug the appliance and push the button to unlock.

Lift the loop amplifier away from the tank.

Lift the tank away from base.

Remove the cap and fill the tank (no other part) to the top with cold tap water.

Replace the cap.

Replace the tank and ensure it is fitted flush.

When replacing the loop ensure it 'clicks' into place securely.

Use the handle for easier handling.

Please be aware that water drips may be present on the underside of the tank when removed. If the power button on the machine flashes three times this may indicate that the machine has been re-assembled incorrectly.

Water treatment process

While the AM10 is in humidifier mode, it constantly treats the water it emits, keeping it hygienic.

When the machine is first switched on, it will begin this water treatment procedure, displaying this animation on the LCD.

After 3 minutes the machine will begin to humidify the room.

Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the guarantee.

Weekly maintenance

Wipe the loop and inlets:

Wipe over air loop amplifier, paying close attention to the air gaps

Wipe with a lint-free microfibre cloth

Clean the tank

Empty the water tank

Rinse and wipe over all surfaces

Repeat if necessary

Empty the trough

Tip the contents of the trough into the sink

Wipe away any spillages

Clean the base

WARNING: Do not rinse under the tap or put in the dishwasher

While not dangerous, care should be taken to avoid water entering the inlets

Wipe the exterior with a lint free microfibre cloth

Has the weekly clean resolved the problem?

Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the guarantee.

Monthly maintenance

Unclip the loop amplifier surround

Pull from the lower edge by hand, gently but firmly.

Wipe with citric acid solution.

Clean the chimney

Empty the tank

Twist the dial a quarter of a turn and lift out the chimney

Immerse in the citric acid solution for 15 minutes

Rinse and wipe all parts and re-fit the chimney

Clean the seal

Pinch the tabs together and remove the seal

Immerse in the citric acid solution for 15 minutes

Rinse and wipe all parts and re-fit the seal

Clean the tank

Pour the citric acid solution into the tank

Shake for 30 seconds and leave to stand

After 15 minutes, empty the tank and wipe all surfaces

Clean the base

Empty the trough of water

While not dangerous, care should be taken to avoid water entering the inlets

Clean the trough with the citric acid solution

Fill the trough with the solution so that the UV-C emitter and piezo are submerged

After 15 minutes, rinse and wipe over all surfaces

Re-assemble the machine

Re-assemble and re-fill the machine then wipe the exterior with a dry lint-free cloth

Switch the machine on to start the water treatment procedure

After 3 minutes the machine will start to humidify

Has cleaning the machine resolved the problem?

Remove the tank

Remove the tank from the main body.

With the tank removed, fit the loop amplifier onto the main body.

With the tank removed does the amplifier click to the main body?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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You might need a replacement part.

It looks like the Loop amplifier is not working. You can solve this by ordering a new one below.

Loop amplifier

Part no. 966563-01

Replacement loop amplifier for your Dyson humidifier

£70.00

Loop amplifier

Loop amplifier

Part no. 966563-01

Replacement loop amplifier for your Dyson humidifier

£70.00

£70.00

£70.00

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 966568-07

Replacement power supply for your Dyson Humidifier.

£60.00

Power supply

Power supply

Part no. 966568-07

Replacement power supply for your Dyson Humidifier.

£60.00

£60.00

£60.00

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

Remote control

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

£24.50

£24.50

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You might need a replacement part.

It looks like the Water tank is not working. You can solve this by ordering a new one below.

Water tank

Part no. 967272-01

Replacement water tank for your Dyson humidifier.

£60.00

Water tank

Water tank

Part no. 967272-01

Replacement water tank for your Dyson humidifier.

£60.00

£60.00

£60.00

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You might need a replacement part.

It looks like the UV water reservoir cover is not working. You can solve this by ordering a new one below.

UV water reservoir cover

Part no. 966865-02

Replacement UV water reservoir cover for your Dyson humidifier.

£5.00

UV water reservoir cover

UV water reservoir cover

Part no. 966865-02

Replacement UV water reservoir cover for your Dyson humidifier.

£5.00

£5.00

£5.00

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Water in the tank

The AM10 will display the 'Empty' light sequence when there is still a small amount of water in the tank.

Fill the tank to the top and re-test the machine. Is the 'empty' light sequence still showing?

Empty the tank

Empty the tank and turn it upside down.

Does the red/grey plastic floating on its bottom surface move freely as the tank is tipped upside down?

Float not moving freely

The float may not be moving as freely as it should because of the build-up of minerals from the water. Clean the tank according to the monthly maintenance instructions.

Pour the citric acid solution into the tank.

Shake for 30 seconds and leave to stand.

After 15 minutes, empty the tank and wipe all surfaces.

Re-assemble and test the machine.

Has cleaning the machine resolved the problem?

On/Off button

3 flashes - Check that the machine has been assembled correctly

Solid blue - The machine is running in humidity mode

Solid white - The machine is running in fan mode

Water treatment procedure

When the machine is switched on, a 3 minute water treatment cycle begins

The blue LED surrounding the Standby ON/OFF button will remain solid throughout the water treatment cycle

Once the animation stops, the machine is ready to begin humidification

Water level

The blue LED surrounding the Standby ON/OFF button will remain solid as the water level changes

When the tank is empty the LCD will display the animation shown

If the tank is empty, switch ‘OFF’ the machine and refill

Tilt indicator

The blue LED surrounding the Standby ON/OFF button will flash if the base is not level

When the machine is tilted by over 5° the display will show a ‘tilted’ graphic

If the machine has been tilted make sure it is level and clear up any spillage

Check loop

Ensure the coloured loop surround is located properly on the amp and the seal is in the correct position.

Remove the loop surround and run the finger along the inner lip surface to ensure it touches the seal.

Re-attach and ensure it is centrally located and reset the machine.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Check loop

This can be caused by the loop not being fitted correctly, ensure the tank is fitted flush and the loop clicks into place securely.

If the mist is coming from the joint between the base and the tank, the machine may be slightly tilted.

Check that the machine is on a completely level surface.

If the machine is tilted, the blue LED surrounding the Standby ON/OFF button will flash if the base is not level.

When the machine is tilted by over 5°, the display will show a 'tilted' graphic.

If the machine has been tilted ensure it is level and to clear up any spillage. If the machine is not levelled after 15 minute, it will switch 'OFF'.

Has levelling the machine and checking the loop resolved the problem?

Check inner chimney and seals

Check that the inner chimney is located correctly and the seals are located in the correct location.

Ensure that the product is on a level surface.

Has checking the chimney resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Clear the amplifier loop

Ensure the machine is in humidifier mode, if no mist is visible then clear the amplifier of any obstructions.

Remove the amplifier loop

Press the button at the front of the loop

Lift the loop off the machine

Pull the amp surround off the loop, one end at a time.

Wipe both parts with a damp cloth

WARNING: Do not clean any part in the dishwasher.

Re-attach the surround

Line up the surround with the amp

Push the surround firmly until it clicks into place

Turn on and test the machine

Adjust the humidity control to 70%.

Adjust the airflow to the lowest setting.

It is easier to see the mist when the machine is in front of a dark background.

If this fault persists remove the loop and ensure that the seal is free to move up and down before re-engaging. Sealing can be aided by applying a thin film of water over the seal.

Has cleaning the loop resolved the problem?

No fault with machine

There is no fault with the machine; this powder is limescale from the water put into the tank.

To prevent it's formation, use de-ionised or distilled water (particularly in hard water areas) & follow the weekly & monthly cleaning processes.

Please select the appropriate option

Monthly maintenance

Unclip the loop amplifier surround

Pull from the lower edge by hand, gently but firmly

Wipe with citric acid solution.

Clean the chimney

Empty the tank

Twist the dial a quarter of a turn and lift out the chimney

Immerse in the citric acid solution for 15 minutes

Rinse and wipe all parts and re-fit the chimney

Clean the seal

Pinch the tabs together and remove the seal

Immerse in the citric acid solution for 15 minutes

Rinse and wipe all parts and re-fit the seal

Clean the tank

Pour the citric acid solution into the tank

Shake for 30 seconds and leave to stand

After 15 minutes, empty the tank and wipe all surfaces

Clean the base

Empty the trough of water

While not dangerous, care should be taken to avoid water entering the inlets

Clean the trough with the citric acid solution

Fill the trough with the solution so that the UV-C emitter and piezo are submerged

After 15 minutes, rinse and wipe over all surfaces

Re-assemble the machine

Re-assemble and re-fill the machine then wipe the exterior with a dry lint-free cloth

Switch the machine on to start the water treatment procedure

After 3 minutes the machine will start to humidify

Weekly maintenance

Wipe the loop and inlets

Wipe over air loop amplifier, paying close attention to the air gaps

Wipe with a lint-free microfibre cloth

Clean the tank

Empty the water tank

Rinse and wipe over all surfaces

Repeat if necessary

Empty the trough

Tip the contents of the trough into the sink

Wipe away any spillages

Clean the base

Do not rinse under the tap or put in the dishwasher

While not dangerous, care should be taken to avoid water entering the inlets

Wipe the exterior with a lint free microfibre cloth

Replace the batteries

Replace the batteries in the remote control.

Has changing the battery resolved the problem?

Main body controls

Test the controls on the main body of the machine.

Press the button to turn the machine on or off.

Press and hold the button to adjust the humidity.

The airspeed cannot be adjusted using the controls on the machine.

Do the controls on the main body work?

Is one or more button not working?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

Remote control

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

£24.50

£24.50

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

Remote control

Remote control

Part no. 966569-06

Replacement remote control for your Dyson Humidifier.

£24.50

£24.50

£24.50

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

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Clean the machine

This may be caused by water that has been sitting in the machine for too long.

This can likely be resolved by a thorough clean of the machine.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Unplug the machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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