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Dyson Airwrap™ styler Volume+Shape

Let's get your machine working.

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Please select the appropriate option

Ensure that you unplug your appliance from the mains electricity supply and allow to cool down before cleaning your filter.

Is there anything else we can help with?

Regular filter maintenance

Hold the handle of your machine firmly and gently rotate the filter cage anti-clockwise.

Pull down and away from the machine

Wash the filter cage under a warm, running tap.

Shake the filter cage to remove the majority of the excess water, then leave to dry well naturally.

Slide the filter cleaning brush on to the filter mesh.

Using an up and down motion, clean the filter with the Filter cleaning brush until all the debris has been removed.

WARNING: Do not use water to clean the filter.

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Is there anything else we can help you with?

Please select the appropriate option

Remove attachment

Push down on the button to release.

Has the noise stopped?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Re-fit attachment

Push the accessory into the Main body until it locks securely into place.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check all attachments

Please try to connect all attachments to the appliance.

Is the issue with one or all attachments?

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But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Apologies. We can't help you online.

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Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. Adjust the airflow control to each of the 3 airflow speeds.

Has this resolved the problem?

Regular filter maintenance

Please follow the steps in the video.

The filter area being obstructed during use can also affect performance.

The filter must be cleaned every week.

Regular filter maintenance

Hold the handle of your appliance firmly and gently rotate the filter cage anti-clockwise.

Pull down and away from the appliance.

Wash the filter cage under a warm, running tap.

Shake the filter cage to remove the majority of the excess water, then leave to dry well naturally.

Slide the filter cleaning brush on to the filter mesh.

Using an up and down motion, clean the filter with the Filter cleaning brush until all the debris has been removed.

WARNING: Do not use water to clean the filter.

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Has this resolved the problem?

Using your machine

Please follow the steps in the video.

Please select the appropriate option

Introducing the section of hair to the barrel

Start with your hair 80% dry, that looks dry but is cool to the touch.

Separate a section of hair about 5cm wide, hold 10cm from the ends. Hold the Dyson Airwrap™ styler vertically.

Hold the Dyson Airwrap™ styler vertically.

Introduce the end of the section of hair to the Dyson Airwrap™ styler. Let the air take the hair section and curl it automatically around the barrel.

Move the barrel towards the roots to create the curl

No need to rotate the Dyson Airwrap™ styler or twist your hand, keep it vertical and let the air take the hair.

Once the hair has successfully introduced, let go of the section of hair and slowly move the Dyson Airwrap™ styler towards the roots.

Hold for the recommended time and then press the cold shot button or slide the power button up (continuing to hold the Dyson Airwrap™ styler at a vertical angle).

Recommended hold and cold shot times:

Fine hair type for 5 second hold time (MAX), and 5 second cold shot. (MAX)
Medium hair type: 10 second hold time (MAX), and 5 second cold shot (MAX).
Thick hair type: 15 second hold time (MAX), and 10 second cold shot (MAX).

Turn off and release the curl

Once the curl has been set, turn off the Dyson Airwrap™ styler.

Keep the barrel vertical and slide out of your hair in a downward movement to release your curl.

You can try different temperatures and airflow to create styles to suit you and personalise styling to your hair type. For more information and tips see: www.dyson.com/myairwrap.

Is the machine performing as expected?

Check all attachments

Please try to connect all attachments to the appliance.

Is the issue with one or all attachments?

Performance

Please select the appropriate option.

Is the problem with the airflow or the temperature?

Airflow control

Use the airflow control slider to select the appropriate airflow setting.

Has this resolved the problem?

Remove the filter

Hold the handle of your machine and pull the filter cage downwards, onto the cable.

Gently pull open the filter cage and slide it off the cable.

Test the machine with the filter removed.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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Temperature control

This appliance has a non-self-resetting thermal cut-out safety device to prevent overheating.

If your appliance cuts out, unplug it from the mains supply socket and leave to cool.

Has this resolved the problem?

Please select the appropriate option

ON/OFF switch

The appliance is switched on using the sliding ON/OFF switch.

Was the machine in use when the cut out occurred?

Thermal cut out

This indicates that the appliance has overheated. This usually happens because the filter needs washing.

Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Please click "Regular filter maintenance" for instructions

Regular filter maintenance

Please follow the steps in the video.

Are you using the appliance abroad?

Slide switch

The appliance is switched on using the sliding ON/OFF switch. Check the lights on the appliance.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the Airwrap™ work when plugged into another socket?

Are any lights showing?

Regular filter maintenance

Please follow the steps in the video.

Regular filter maintenance

Please follow the steps in the video.

Check voltage supply

If your appliance will not switch on, please check that it is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:

220-240V

Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom

100-127V

Canada
Japan
Mexico
Taiwan
United States of America

For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Has this resolved the problem?

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

Has this resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the Airwrap™ work when plugged into another socket?

Has this resolved the problem?

Which light is showing?

When the appliance has intermittent power, please check which light is showing.

Check power

Ensure the machine is plugged in and power switch turned on.

Check electrical supply

Please check that the appliance is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:

220-240V

Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V

Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Has this resolved the problem?

Regular filter maintenance

Please follow the steps in the video.

What sort of smell?

Cleaning the appliance

To clean the Main body of the appliance, use a dry cloth.

WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Has this resolved the problem?

Smell

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.)

The smell will fade with time and usage.

Has the smell occurred with the first few uses?

Has this resolved the problem?

Cool touch tip

Some of the attachments have a cool touch tip. During use, the curlers and round volumising brush will get hot. To change to another attachment, hold the tip.

Take care when handling hot attachments

Hold the attachment only in the area indicated. Some attachments may need occasional cleaning.

Has this resolved the problem?

Replacement part required

This would indicate that there is an issue with the attachment.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Which light is showing?

Please select which light is appearing.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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Connecting the attachment

Push the accessory into the main body until it locks securely into place.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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Test the Smoothing brush attachment

Turn the appliance on and wait for it to heat up to operating temperature.

Use the smoothing brush attachment to check whether the bristles are now changing direction during use as expected.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 0800-298-0298

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the appliance

To clean the main body of the appliance, use a dry cloth.

WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Is there anything else we can help you with?