Let's get your machine working.
Dyson V15 Detect Animal (Blue/Iron/Nickel)-
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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ORDER
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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ORDER
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ORDER
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No LEDs whilst charging
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Inspect display
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ORDER
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ORDER
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Clear the bin
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Washing the filter - video
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ORDER
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Washing the filter - step-by-step
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Check inlet
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Accessory blocked
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Check inlet
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Clear the bin
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Diagnostic screen
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ADVICE
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Unable to exit manually
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ORDER
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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EXCHANGE
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ORDER
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Filter wash alert
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UNRESOLVED
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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ORDER
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ORDER
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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Battery not charging
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UNRESOLVED
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The battery alert is showing after a full charge
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Cutting out
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UNRESOLVED
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Run time
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Run time inaccurate after removing from charge
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ORDER
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Machine has no power
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LED showing
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No power
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ORDER
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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UNRESOLVED
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UNRESOLVED
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How to locate the serial number
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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ORDER
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Hair screw tool
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ORDER
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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ORDER
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ORDER
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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ADVICE
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Scratches or marks on the wand
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ORDER
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Laser not working
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Laser not working
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ORDER
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Check the inlet
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Test another tool
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ORDER
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Replacement parts
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Quick release accessories
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Click-in battery and charger
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ORDER
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Part replacement instructions
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UNRESOLVED
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Grab and Go Dok
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ORDER
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Laser Slim Fluffy cleaner head
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Laser Slim Fluffy brush bar
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the Laser slim Fluffy brush bar
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Laser Slim Fluffy cleaner head
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ORDER
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Part replacement instructions
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Slim roller end cap
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ORDER
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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ORDER
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Part replacement instructions
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Bin assembly
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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ORDER
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Part replacement instructions
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Main body and cyclone
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ORDER
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Part replacement instructions
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Torque Drive cleaner head
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Torque Drive cleaner head
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ORDER
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Part replacement instructions
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Rear Edge
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Torque Drive brush bar
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ORDER
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Part replacement instructions
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Wand, charger and dock
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Charger
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Crevice tool
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ORDER
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Part replacement instructions
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Hair screw tool
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ORDER
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Part replacement instructions
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Hair screw tool brush bar
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the brush bar
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Hair screw tool housing and soleplate
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ORDER
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Part replacement instructions
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Read the step-by-step guide on replacing the Hair screw tool housing and soleplate
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Wand
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ORDER
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Part replacement instructions
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Wand clip
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ORDER
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Part replacement instructions
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Wall dock
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ORDER
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Part replacement instructions
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 970013-02
Replacement filter for your Dyson cordless vacuum cleaner.
£39.00
Filter
Part no. 970013-02
Replacement filter for your Dyson cordless vacuum cleaner.
£39.00
£39.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Digital Motorbarᵀᴹ Cleaner head is not working. You can solve this by ordering a new one below.
Digital Motorbarᵀᴹ Cleaner head
Part no. 971358-01
Replacement motorhead for your Dyson cordless vacuum cleaner.
£99.00
Digital Motorbarᵀᴹ Cleaner head
Part no. 971358-01
Replacement motorhead for your Dyson cordless vacuum cleaner.
£99.00
£99.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
Main body and cyclone
Part no. 965478-13
Replacement main body and cyclone for your Dyson cordless vacuum cleaner.
£159.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.
Dyson Floor Dok™
Part no. 971445-01
Free-standing grab-and-go charging dock. Engineered to store your Dyson Outsize™, V15™Detect or V11™ vacuum and tools.
£100.00
Dyson Floor Dok™
Part no. 971445-01
Free-standing grab-and-go charging dock. Engineered to store your Dyson Outsize™, V15™Detect or V11™ vacuum and tools.
£100.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Digital Motorbarᵀᴹ Cleaner head is not working. You can solve this by ordering a new one below.
Digital Motorbarᵀᴹ Cleaner head
Part no. 971358-01
Replacement motorhead for your Dyson cordless vacuum cleaner.
£99.00
Digital Motorbarᵀᴹ Cleaner head
Part no. 971358-01
Replacement motorhead for your Dyson cordless vacuum cleaner.
£99.00
£99.00
You might need a replacement part.
It looks like the Rear edge is not working. You can solve this by ordering a new one below.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50
You might need a replacement part.
It looks like the High torque brush bar is not working. You can solve this by ordering a new one below.
High torque brush bar
Part no. 971655-01
Replacement high torque brush bar for your Dyson cordless vacuum cleaner.
£39.00
High torque brush bar
Part no. 971655-01
Replacement high torque brush bar for your Dyson cordless vacuum cleaner.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
£30.00
You might need a replacement part.
It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.
Hair screw tool
Part no. 971426-01
Replacement hair screw tool for your Dyson cordless vacuum cleaner.
£50.00
Hair screw tool
Part no. 971426-01
Replacement hair screw tool for your Dyson cordless vacuum cleaner.
£50.00
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 971362-01
Replacement brush bar for your Dyson hair screw tool.
£37.50
Brush bar
Part no. 971362-01
Replacement brush bar for your Dyson hair screw tool.
£37.50
£37.50
You might need a replacement part.
It looks like the Hair Screw Tool Housing & Soleplate is not working. You can solve this by ordering a new one below.
Hair Screw Tool Housing & Soleplate
Part no. 972294-01
Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum
£37.50
Hair Screw Tool Housing & Soleplate
Part no. 972294-01
Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum
£37.50
£37.50
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
You might need a replacement part.
It looks like the Wand clip is not working. You can solve this by ordering a new one below.
Wand clip
Part no. 971354-01
Replacement wand clip for your Dyson cordless vacuum cleaner.
£5.00
Wand clip
Part no. 971354-01
Replacement wand clip for your Dyson cordless vacuum cleaner.
£5.00
£5.00
You might need a replacement part.
It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.
Wall dok™
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
£19.00
Wall dok™
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
£19.00
£19.00