Let's get your machine working.

How to clean your tools

How to clean your tools
Issue resolved

Issue resolved
More help required

More help required
Troubleshooting

Troubleshooting
Alerts and LCD screen

Alerts and LCD screen
Battery alerts

Battery alerts
Charging the battery

Charging the battery
LEDs whilst charging

LEDs whilst charging
Issue resolved

Issue resolved
No power

No power
Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team
Replacement part required

Replacement part required
Replacement part required

Replacement part required
No LEDs whilst charging

No LEDs whilst charging
Inspect display

Inspect display
Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team
Blue flashing LEDs whilst charging

Blue flashing LEDs whilst charging
Blockage alert

Blockage alert
Check for blockages

Check for blockages
Select floor tool

Select floor tool
Accessory

Accessory
Check inlet

Check inlet
Clear the bin

Clear the bin
Washing the filter - video

Washing the filter - video
Washing the filter - step by step

Washing the filter - step by step
Replacement part required

Replacement part required
Fluffy Optic™ cleaner head

Fluffy Optic™ cleaner head
Check inlet

Check inlet
Clear the bin

Clear the bin
Washing the filter - video

Washing the filter - video
Washing the filter - step by step

Washing the filter - step by step
Hair screw tool

Hair screw tool
Digital Motorbar™ cleaner head

Digital Motorbar™ cleaner head
No attachment

No attachment
Check inlet

Check inlet
Clear the bin

Clear the bin
Washing the filter - video

Washing the filter - video
Washing the filter - step by step

Washing the filter - step by step
Dyson Submarine™ wet roller head

Dyson Submarine™ wet roller head
Cutting out

Cutting out
Diagnostic screen

Diagnostic screen
Issue resolved

Issue resolved
Unable to exit manually

Unable to exit manually
Replacement part required

Replacement part required
Filter attachment alert

Filter attachment alert
Wash the filter - video

Wash the filter - video
Washing the filter - step by step

Washing the filter - step by step
Filter wash alert

Filter wash alert
Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team
Yellow alert

Yellow alert
Yes

Yes
Particle count and graph

Particle count and graph
Understanding the particle count

Understanding the particle count
Unusual noise

Unusual noise
Grating or rattle

Grating or rattle
Test the machine

Test the machine
Check the bin inlet

Check the bin inlet
Check for blockages

Check for blockages
High pitched whistle

High pitched whistle
Check inlet

Check inlet
Pick up issues

Pick up issues
Blockage light

Blockage light
Digital screen showing alert

Digital screen showing alert
Dyson Submarine™ wet roller head not picking up debris

Dyson Submarine™ wet roller head not picking up debris
Replacement part required

Replacement part required
Machine is not picking up well

Machine is not picking up well
Power or electrical issue

Power or electrical issue
The battery alert is showing after a full charge

The battery alert is showing after a full charge
Battery not charging

Battery not charging
Cutting out

Cutting out
No alert

No alert
Run time

Run time
Run time inaccurate after removing from charge

Run time inaccurate after removing from charge
Run time with Dyson Submarine™ wet roller head

Run time with Dyson Submarine™ wet roller head
Machine has no power

Machine has no power
LED showing

LED showing
No power

No power
Replacement part required

Replacement part required
No LED

No LED
Inspect display

Inspect display
Replacement part required

Replacement part required
Replacement part required

Replacement part required
Blue flashing LEDs whilst charging

Blue flashing LEDs whilst charging
Machine overheating

Machine overheating
Performance checks

Performance checks
Check for blockages

Check for blockages
Select floor tool

Select floor tool
Direct drive cleaner head

Direct drive cleaner head
Dyson Submarine™ wet roller head grating

Dyson Submarine™ wet roller head grating
Hair screw tool

Hair screw tool
Fluffy Optic™ cleaner head pulsing

Fluffy Optic™ cleaner head pulsing
Washing the brush bar

Washing the brush bar
The machine has power but no display

The machine has power but no display
LED showing

LED showing
The display shows run time remaining but the machine cut out

The display shows run time remaining but the machine cut out
Charge the machine

Charge the machine
High level of charge

High level of charge
No power to Dyson Submarine™ wet roller head

No power to Dyson Submarine™ wet roller head
Yes

Yes
No

No
Spare parts and replacement instructions

Spare parts and replacement instructions
Digital Motorbar™ cleaner head

Digital Motorbar™ cleaner head
Motorbar brush bar

Motorbar brush bar
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team
Digital Motorbar™ cleaner head

Digital Motorbar™ cleaner head
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Rear edge

Rear edge
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
V-Ball wheel

V-Ball wheel
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Read the step-by-step guide on replacing the v-ball wheel

Read the step-by-step guide on replacing the v-ball wheel
Fluffy Optic™ cleaner head

Fluffy Optic™ cleaner head
Slim roller cleaner head end cap

Slim roller cleaner head end cap
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Fluffy Optic™ brush bar

Fluffy Optic™ brush bar
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Fluffy Optic™ cleaner head

Fluffy Optic™ cleaner head
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Dyson Submarine™ wet roller head

Dyson Submarine™ wet roller head
Foot pads

Foot pads
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Water tank

Water tank
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Submarine™ wet roller

Submarine™ wet roller
Part replacement instructions

Part replacement instructions
Dyson Submarine™ wet roller head

Dyson Submarine™ wet roller head
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Scoop overmould

Scoop overmould
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Tray

Tray
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Clean tank lid & Snorkel

Clean tank lid & Snorkel
Part replacement instructions

Part replacement instructions
Water flow cover

Water flow cover
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Quick-release accessories

Quick-release accessories
Dyson Floor Dok™

Dyson Floor Dok™
Purchase part

Purchase part
Part replacement instructions

Part replacement instructions
Read the step-by-step guide on replacing the Dyson Floor Dok™

Read the step-by-step guide on replacing the Dyson Floor Dok™