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Dyson CR01 Aqua washing machine
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Most common topics
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Place a tray or shallow dish underneath the coin trap.
Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.
If the tray or dish is full, push the plug into its original position by hand, empty the tray or dish and repeat the process.
Once the water has been removed (a small quantity of water will remain below the level of the plug), lift the childproof tab using the Dyson spanner. Then turn the window anticlockwise until it is released.
Remove any objects from the coin trap.
If any more items seem to be blocking the coin trap, pull out the flow accelerator.
Remove any items and firmly push the flow accelerator back into place.
Ensuring the seal is in place, lubricate with a drop of washing up liquid.
Fit the cover with the plug at the top.
Turn 1 1/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.
Make sure the plug is pushed back into the closed position.
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Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
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To prevent odours and build-up of deposits within the washing machine, it is recommended that you run an empty 85ºC cotton cycle with a half measure of detergent 2 or 3 times a year.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer able to supply spare parts, or carry out service or repairs.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please select the appropriate option
Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
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3/5 Good
4/5 Very Good
5/5 Excellent
Outer door not closed properly, manual release still open. Close the outer door, ensuring nothing is trapped. Also ensure that the manual release is turned clockwise.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This is due to a technical fault with the machine. Dyson Contrarotators are built to last. However, since December 2012 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Inner door not closed properly. Close the inner door, ensuring nothing is trapped.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Place a tray or shallow dish underneath the coin trap.
Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.
Once the water has been removed (a small quantity of water will remain below the level of the plug), lift the childproof tab using the Dyson spanner. Then turn the window anticlockwise until it is released.
Remove any objects from the coin trap.
If any more items seem to be blocking the coin trap, pull out the flow accelerator.
Remove any items and firmly push the flow accelerator back into place.
Ensuring the seal is in place, lubricate with a drop of washing up liquid.
Fit the cover with the plug at the top.
Turn 11/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.
Make sure the plug is pushed back into the closed position.
The machine may be full of suds.
Leave suds to settle. In future, refer to the manufacturer's dosage instructions.
Check the drainage hose is draining into a suitable place (drain, sink or standpipe).
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Check that the water supply is connected and turned on at the tap.
The water inlet filters should be checked regularly for debris or limescale build-up (particularly in a hard water area). Contact your local water authority to find out your water composition.
Turn off the water supply to the machine.
Unscrew both water inlet hoses by hand.
Using pliers, grip the coloured filters, pull them out and rinse them under cold water.
Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.
Unblock or straighten the drainage hose.
Unblock or straighten the drainage hose.
The recommended wash load has been exceeded or unusual items have been washed. The wash load is uneven. In future, refer to the programme table in the operation manual.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
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4/5 Very Good
5/5 Excellent
The machine sensed that spinning would be unsafe. Unusual items (e.g. trainers) may have been washed. Remove some items or reload the machine and select ‘Spin only’ option.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
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4/5 Very Good
5/5 Excellent
Hold down the ’Minimum iron’ button until ‘Child lock off’ is shown on the LCD.
There are limits set on these options for each programme to prevent unsuitable options being selected. Check the wash care label on laundry to select the most appropriate programme.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
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5/5 Excellent
Wait for the machine to finish the cycle before opening the door.
Please select the appropriate option
Switch off and unplug the machine.
Ensure the drums have stopped moving.
If the machine has been running on a hot wash, leave it to cool down.
Completely drain the washing machine via the coin trap.
Remove the soap tray.
Using the Dyson spanner or a coin, turn the door release screw 1/4 of a turn anticlockwise to unlock the door, hold the screw in this position and open the outer door.
Open the door.
Turn the door release screw clockwise through 1/4 of a turn, to ensure the door will close. (This is automatic on some models).
Replace the soap tray.
Hold down the ‘Minimum iron’ button until ‘Child lock off’ is shown on LCD display.
Please select the appropriate option
F1: Overload reduced performance.
Please select the appropriate option
There is a technical fault with your washing machine. Dyson Contrarotators are built to last. However, since December 2012 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
F2: Uneven load - could not spin.
Please select the appropriate option
F3: Outer door open.
Please select the appropriate option
F4: Inner door open.
Please select the appropriate option
F5: Not draining.
Please select the appropriate option
F6: Not filling.
Please select the appropriate option
Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.
F8: Overfilling.
Please select the appropriate option
There is a technical fault with your washing machine. Dyson Contrarotators are built to last. However, since December 2012 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Switch off the water supply to the machine.
Ensure that the coin trap cover is correctly fitted and that the plug is closed.
Has the issue been resolved?
Ensuring the seal is in place, lubricate with a drop of washing up liquid.
Fit the cover with the plug at the top.
Turn 1 1/2 turns clockwise, ensuring the childproof tab ‘clicks’ back into place.
Make sure the plug is pushed back into the closed position.
Using the Dyson spanner, adjust the two front feet so that the machine is perfectly stable and will not rock on three of its four contact points.
Check the drainage hose is draining into a suitable place (drain, sink or standpipe).
Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.
Wash it in warm, soapy water with a small, soft brush, taking care not to scratch the soap tray front.
The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.
Replace the soap tray ensuring it clicks into place.
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Dyson contrarotators are built to last. However, since December 2012 we are unfortunately no longer been able to supply spare parts, or carry out service or repairs.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Using the Dyson spanner, adjust the two front feet so that the machine is perfectly stable and will not rock on three of its four contact points.
Return the Rollerjack handle carefully to its position under the machine.
Check orientation of hot and cold pipes.
Check that the blue inlet hose/grey leak protection hose is connected to the cold inlet tap and the red hose/other grey leak protection hose to the hot inlet tap.
To open the soap tray, press the hand on the soap tray. Do not try to pull out the soap tray without first pressing it.
Add detergent to the compartment marked 2 for all the main wash programmes.
For a pre-wash option, add detergent to the compartment marked 1.
Fabric conditioner can be added to the compartment marked to the level indicated.
Push the soap tray in to close it, ensuring it clicks in place.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Plug the machine into the mains and switch ON at the socket.
Turn on the water supply at the mains.
Open the outer and inner doors.
Check the drums are empty before placing the sorted laundry into the washing machine.
Close both doors, making sure that both have ‘clicked’ shut. It is important not to overload the machine.
Switch off and unplug the machine.
Ensure the drums have stopped moving.
If the machine has been running on a hot wash, leave it to cool down.
Completely drain the washing machine (see steps for draining via the cointrap).
Remove the soap tray.
Using the Dyson spanner or a coin, turn the door releasing the Dyson spanner or a coin, turn the door release screw 1/4 of a turn anticlockwise to unlock the door, hold the screw in this position and open the outer door.
Open inner door.
Turn the door release screw clockwise through 1/4 of a turn, to ensure the door will close. (This is automatic on some models).
Replace the soap tray.
Turn off the water supply to the machine.
Unscrew both water inlet hoses by hand.
Using pliers, grip the coloured filters, pull them out and rinse them under cold water.
Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.
Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.
Wash it in warm, soapy water with a small, soft brush, taking care not to scratch the soap tray front.
The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.
Replace the soap tray ensuring it ‘clicks’ into place.
Dyson CR01 Aqua washing machine
