Need help with your machine?
section for help with your vacuum cleaner.
Can't find the right spare part?
If you can't find the spare part you are looking for please call 0800 298 0298 as more spare parts are available to order by phone.
To buy genuine spares and replacement parts first select your machine. You can do this in two ways.
If you know the serial number, enter the first three digits in the box below. The serial number can be found on the rating plate sticker. Example of a serial number:
123-UK-A12345 or AB1-UK-AAA1111A.
(You only need the first 3 digits).
The rating plate sticker can be found on your machine.
How to find the serial number
* 12 month guarantee does not include belts, filters or cleaning products such as Dyzolv™ spot cleaner and Zorb™ carpet cleaner.