Our UK based Helpline is currently experiencing very high call volumes. We are working hard to reduce waiting times and apologise for the inconvenience caused. Whilst you may experience a delay in getting through it's free to call. We are open: Mon - Fri: 8am - 8pm Saturday - Sunday: 8am - 6pm.


Get expert help from Dyson

Help and support for all Dyson machines. Download user manuals, watch support videos, get filter wash instructions and more.

To get started, first let us know which machine you own.  You can do this either by selecting your machine from images of Dyson products, or by entering your serial number.

Select your machine:

Or select your machine using the serial number:

If you know the serial number, enter the first three digits in the box below. The serial number can be found on the rating plate sticker. Example of a serial number:

123-UK-A12345 or AB1-UK-AAA1111A. 
(You only need the first 3 digits).

Serial Number Rating Plate

The rating plate sticker can be found on your machine. How to find the serial number