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Dyson support

Solve a problem, find spare parts and read expert tips and guides.

Find your machine to get started

  • Delivery and returns

    View delivery information, timescales, charges and returns.

    See delivery information

  • Dyson Demo Store

    Visit one of our stores to experience our technology first-hand.

    Visit a Dyson Demo store

  • Register your machine

    You can get support that’s tailored to you, owner exclusives and more when you register your machine.

    Register your machine

  • The Dyson Guarantee

    All Dyson machines come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your machine.

    Learn more about the Dyson guarantee

FAQ - Frequently Asked Questions

1. What are the delivery times for my order?

Order before 8pm seven days a week, subject to availability, we'll dispatch your products the same day for next working day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and Skye). We'll delay dispatch if you've requested delivery for a later date or time. For more information see here.

2. What are the warranty times and how can I activate it?

We offer 2 years warranty on: cordless vacuum cleaner, hair dryer, styler, straightener, lights, purifiers, fans and fan heaters. 5-year guarantee on: corded vacuums. 1 year warranty on accessories and spare parts. To activate the guarantee, you can do so via this link here.

3. I am not satisfied with the product ordered, how can I return it?

If you have changed your mind and wish to return the product, you can cancel your order within 35 days of receiving the machine. To cancel, please contact us in writing to tell us by starting a WhatsApp conversation or by sending a letter to us at: Dyson Ltd, Tetbury Hill, Malmesbury, SN16 0RP.  We will collect the machine, free of charge, with our courier. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case:


a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or

b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.

For more information see the Terms and Conditions relating to the Right of Withdrawal here

4. I need support for my machine, what can I do?

Use our online troubleshooting service here to get immediate support. Choose your product and follow the different steps to solve the problem. If this does not solve the problem, contact a Dyson expert via the Live Chat at the bottom left..

5. How do I know if my product has been shipped?

Once your order has been shipped you will receive a shipping confirmation email from Dyson and an email with tracking from our courier.

Contact us

  • WhatsApp

    Message with a live Dyson Expert on WhatsApp.

    Click here for directions to download the app.
     

  • Phone

    0800-298-0298

    Our helpline hours:

    • 08:00 – 20:00 Monday to Friday 
    • 08:00 – 18:00 Saturday and Sunday
  • Dyson's Digital Assistant

    You can ask Dyson's Digital Assistant common questions about your machine and our service. You can also find helpful troubleshooting advice and get more information by clicking on the yellow icon in the bottom right corner of your screen at any time.

  • YouTube and Social Media

    For customer service, how-to and support videos please visit:

Support for business customers

If you are a business or professional customer, please use the details below for dedicated support.
 

  • Business customer support

    Call us at 0800-345-778

    Email us at business@dyson.co.uk

    Complete a form to hear back from our sales team

    Request a meeting


  • Professional hair care support

    Call us at 0800-298-0298

    Email us at salon@dyson.com

    Start a WhatsApp Conversation