Information on bogus service engineers
Genuine Dyson engineers are on hand to support you
Dyson engineers clock up over three million miles a year visiting homes and workplaces to carry out service and repair work. They drive Dyson vans, wear a Dyson uniform and carry a Dyson ID. Call or email us if your Dyson vacuum is not functioning properly. A Dyson engineer will only visit you if you've pre-arranged a visit through our contact centre.
We don't ask anyone else to call you on our behalf
If someone calls you to talk about your Dyson vacuum, check that they're from Dyson. Unauthorised companies are cold-calling UK households - offering to carry out service or repair work. Because we are the UK's best-selling vacuum manufacturer, there's a one in three chance they will speak to a Dyson owner.
Unscrupulous sales tactics
Some unscrupulous businesses are making speculative calls offering cheap services. They offer to service Dyson vacuums for sums as little as £20. However, customers have told us that these visits actually end up costing them up to £150. Poor workmanship carried out by these engineers can also invalidate your guarantee. They regularly use fake parts that don't function properly and can cause damage that won't be covered by your guarantee. There are even examples where the visitor has sabotaged Dyson vacuums in order to sell new machines.
Dealing with bogus engineers
If you think you have been contacted by a bogus engineer, or would like some help or advice, please email askdyson or call a Dyson expert free on 0800 298 0298 (open from 8.00am to 8.00pm Monday - Friday, and 8.00am to 6.00pm Saturday and Sunday). The information we gather helps us build legal cases against companies employing misleading or fraudulent business practices. We also work with Trading Standards to stop companies operating illegally.
Your Dyson guarantee
All Dyson upright and cylinder vacuums are covered by our 5 year guarantee. During this time, all necessary replacement parts and labour are provided free of charge. If your Dyson vacuum is out of guarantee, you can book a £79 fixed price service from a Dyson engineer at www.dyson.co.uk/service. All work is guaranteed for 12 months.