Delivery details & Returns policy

Vacuum cleaner deliveries

The cost of your vacuum cleaner includes UK mainland delivery with Citylink.

On acceptance of your order, we aim to deliver the product(s) within 3-5 working days, subject to availability. Please note that there are a small number of postcodes, usually in remote rural areas to which we may not be able to deliver within this timescale.

If no-one is in when Citylink call, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson will not pay the cost of a redelivery.

If you have requested that we recycle your old vacuum cleaner, please ensure that it is suitably packaged for collection and that a written label stating 'Dyson Ltd - SN16 0RP' is attached to the outside of the package and is clearly visible.

Please be aware that if you have requested collection of your old vacuum cleaner we will need to contact you and therefore there may be slight delay in dispatch of your order as a consequence.

Please note due to size restrictions we are unable to deliver to BFPO addresses.

Accessories and spares deliveries

Orders will be delivered by post and we aim to have the goods delivered to you within 5-7 working days of the acceptance of your order, subject to availability of stock.

All web orders under £25 will incur a £1.96 postage and handling charge.

If you have any queries regarding your order, please contact orderenquiries@dyson.co.uk.

Returns

  1. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
    • post to the address above, marked for the attention of the Customer Liaison Department; or
    • fax to 01666 827298 marked for the attention of the Customer Liaison Department; or
    • email to askdyson@dyson.co.uk.
  2. You must return the goods in their original packaging to us at your expense to: Dyson Accessories, Tetbury Hill, Malmesbury, SN16 ORP. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you (excluding delivery charges) to the card you originally used for the purchase.
  3. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.

DC16 Next day delivery

We use the Royal Mail First Class Recorded Signed For™ service to despatch DC16 orders.

  1. For orders made before 12.00pm, we will aim to deliver the next working day.
  2. Orders made after 12.00pm will be processed and despatched the following working day.
  3. We do not process orders on Saturday or Sunday, so they will be despatched on Monday.
Order date Order processed Aimed delivery date *
Monday before 12pm Monday Tuesday
Monday after 12pm Tuesday Wednesday
Tuesday before 12pm Tuesday Wednesday
Tuesday after 12pm Wednesday Thursday
Wednesday before 12pm Wednesday Thursday
Wednesday after 12pm Thursday Friday
Thursday before 12pm Thursday Friday
Thursday after 12pm Monday Tuesday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

* Delivery dates are not guaranteed and are dependent on the Royal Mail service.

Items must be signed for; if no-one is at home you will be left a card with information on re-arranging delivery or collecting your order. Photo identification will be required on collection of your order.

Please note: next day delivery is not available on refurbished models.

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