Delivery details

Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale. See the section on ‘Delivery exceptions’ for more details. Certain promotions may have differing delivery times – please see the terms and conditions for each promotion for more information. If you have any queries regarding your order, please contact orderenquiries@dyson.co.uk.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

If you've ordered items whose availability is showing as more than a week away, they will be dispatched by your selected method once available. We will email you to confirm once your order has been dispatched.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order that you place, we'll notify you as soon as possible.

On rare occasions, some items may be delivered outside the published timed windows. If no-one is in when the courier calls, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson will not pay the cost of a redelivery.

On acceptance of your order, we aim to deliver the product(s) according the following timings, subject to availability:

Christmas delivery information

  • Dyson machines (vacuum cleaners, fans and heaters) ordered before 1pm on 22nd December will be despatched for Christmas delivery.
  • Tools and Accessories ordered before 1pm on 18th December will be despatched for Christmas delivery.
    • Note: Christmas delivery dates are meant as a guideline only and are not guaranteed unless otherwise stated. Please note that external factors beyond the control of Dyson (such as adverse weather conditions affecting parts of the fulfilment network) may delay order delivery.

Upright, cylinder, cordless and handheld vacuum cleaners, fans and fan heaters

Delivery with Parcelforce. The following prices apply for UK mainland deliveries. Orders placed before 1pm will be dispatched same day for next day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Skye and Isle of Wight), subject to availability.

Standard next day any time Free

Accessories and spare parts

Standard delivery (5-7 working days post) £3.06

Returns

  1. You may cancel your order at any time up to 14 days after receiving the goods by notifying us either by:
    1. phone at 0800 298 0298 or
    2. email to askdyson@dyson.co.uk
  2. You must return the goods with the original packaging and the return order label to us at your expense, within 14 days of your notice of cancellation. Please ensure that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit, or fail to take reasonable care of the goods, we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to you using the same payment method you used. The address for return of the goods is: Dyson Ltd, Tetbury Hill, Malmesbury, SN16 0RP.
  3. If goods need to be returned because of a defect then please contact Dyson for further information on 0800 298 0298.
  4. If you have requested that we recycle your old vacuum cleaner, we are unable to return your machine once it has been collected for recycling.

How to place an accessory or spares order

Dyson offers a range of genuine accessories and spares for your Dyson vacuum cleaner that are easy to order:

You can order via our website, using a credit/debit card or Paypal.

You can place an order by phone

Please speak to our Ask Dyson experts about the range of accessories that will complement your Dyson machine. To place an order or to find out more, call the Ask Dyson Helpline on 0800 298 0298, 8am to 8pm Monday - Friday, and 8am to 6pm Saturday and Sunday. Phone orders under £35 placed with standard delivery will incur a £3.06 postage and handling charge.

You can order by post

Send a cheque or postal order (made payable to Dyson Ltd), to Dyson Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 ORP.

All postal orders incur a £3.06 postage and handling charge.

Please ensure you include the following information:

  1. Your cheque or postal order, with your name, address and the serial number of your machine written on the back
  2. Full details of the parts you require

Delivery exceptions

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale for next working day delivery. If you've requested this service and your order is going to a postcode listed below, please allow extra time for the item to arrive as shown. The table indicates the total timescale for delivery from the date you place the order, providing you do so by 1pm on a working day.

Parcelforce: Next day
AB10-12 Delivery by 5.30pm
AB13-16,AB21-25 Delivery by 5.30pm
AB30-31 Delivery within 2 working days
AB32 6 Delivery by 5.30pm
AB33-38 Delivery within 2 working days
AB39 2 Delivery by 5.30pm
AB39 3 Delivery by 5.30pm
AB41 6-8 Delivery within 2 working days
AB41-43 Delivery within 2 working days
AB44-45 Delivery within 2 working days
AB51-56 & 63 Delivery within 2 working days
DD8-10 Delivery within 2 working days
DD11 Delivery by 5.30pm
DG1-14 & 16 Delivery by 5.30pm
EX16-23 & 31-39 Delivery by 5.30pm
FK1-7,FK8 1,2 Delivery by 5.30pm
FK8 3 Delivery within 2 working days
FK9-14 Delivery by 5.30pm
FK15 -16 Delivery by 5.30pm
FK17-21 Delivery within 2 working days
KA26 Delivery by 5.30pm
LD1-8 Delivery by 5.30pm
LL15-49 & 51-78 Delivery by 5.30pm
PH8-9 Delivery by 5.30pm
PH10-11 Delivery within 2 working days
PH12 Delivery by 5.30pm
PH13-14 Delivery within 2 working days
PH15-16 Delivery by 5.30pm
PL10-19 & 22-35 Delivery by 5.30pm
PO30-41 Delivery by 5.30pm
SY7-25 Delivery by 5.30pm
TD1-12 Delivery by 5.30pm
TD14 Delivery by 5.30pm
TD15 1 Delivery by 5.30pm
TD15 2 Delivery within 2 working days
TR1-20 & 26-27 Delivery by 5.30pm
Delivery by 5.30pm Delivery within 3 working days
IV1-3 Delivery within 2 working days
IV4-36, 40 & 52-54 Delivery within 2 working days
KA27* Delivery within 2 working days
KA28* Delivery within 2 working days
KW1-3 & 5-14 Delivery within 2 working days
KW15* Delivery within 2 working days
KW16-17* Delivery within 3 working days
PA20-49 & 62-77* Delivery within 2 working days
PA60 Delivery within 2 working days
PA61 Delivery within 2 working days
PA78 Delivery within 2 working days
PH17- 26 Delivery within 2 working days
PH30 -41 Delivery within 2 working days
PH42 Delivery within 2 working days
PH43 Delivery within 2 working days
PH44 Delivery within 2 working days
PH49-50 Delivery within 2 working days
ZE1* Delivery within 2 working days
ZE2-3* Delivery within 3 working days
BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91 By 12 noon the next working day
BT47-48, 62-65 Delivery by 5.30pm
BT74, 92-94 Delivery by 5.30pm
IM1-9 & 99 Delivery by 5.30pm
TR21-25 Delivery within 2 working days