Website Terms & Conditions of Sale

This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.

1. Information about Us

1.1 We operate the website www.dyson.co.uk. We are Dyson Limited, a company registered in England and Wales under company number 2627406 and with our registered office at Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP which is also our main trading address. Our VAT number is 736734610.

1.2 To contact us, please see our Contact us page.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.

3. Use of Our Site

3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.

4. How we use your personal information

4.1 We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

5. If you are a Consumer

The following clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are a Business Customer

The following clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.

7. How the Contract is formed between You and Us

7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below.

7.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 11.5 below, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Your Consumer Right of Return and Refund

This clause 8 only applies if you are a consumer.

8.1 If you are a consumer, you have a legal right to cancel a Contract for the period set out in clause 8.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards Office.

8.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day after you receive the Products.

8.3 To cancel a Contract, please contact us in writing to tell us by sending an email to askdyson@dyson.co.uk or by sending a letter to us at: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire. SN16 0RP. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the email or posted the letter to us.

8.4 If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case:

a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or

b) if there were no goods supplied,14 days from the day on which we are informed about your decision to cancel this contract.

8.5 You must return the Products with the original packaging and the return order label to us at your expense within 14 calendar days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to the card or method you originally used for the purchase. The address for return of the goods is: Dyson Ltd, Tetbury Hill, Malmesbury, SN16 0RP.

8.6 Details of your legal right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.

8.7 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

9. Delivery

9.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

9.2 Delivery will be completed when we deliver the Products to the address you gave us.

9.3 The Products will be your responsibility from the completion of delivery.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.

9.5 If you have requested that we recycle your old machine, please ensure that it is suitably packaged for collection and that a written label stating 'Dyson Ltd - SN16 0RP' is attached to the outside of the package and clearly visible. We will not be able to return your machine once it has been collected for recycling.

9.6 Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver within the provided timescale. See the section on Delivery exceptions for more details. If you have any queries regarding your order, please contact orderenquiries@dyson.co.uk.

9.7 We can only accept orders for delivery to addresses within the UK Mainland (including the Channel Islands, Isle of Man, Isle of Skye and Isle of Wight). Orders placed before 1pm Monday - Friday will be dispatched same day for next day delivery to UK mainland addresses, subject to availability.

10. Delivery Costs

10.1 For details of delivery costs, click here.

11. Price

11.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 11.5 below for what happens in this event.

11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include any applicable delivery charges. Our delivery charges are as quoted [here].

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12. Payment

12.1 Payment must be made by one of the following: Mastercard, Visa, Maestro, American Express or Paypal. Payment for the products and all applicable delivery charges is in advance.

13. Our Liability if you are a Business

This clause 13 only applies if you are a business customer.

13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

13.2 We do not limit in any way our liability for:

  1. death or personal injury caused by our negligence;
  2. defective products under of the Consumer Protection Act 1987;
  3. fraud or fraudulent misrepresentation; or
  4. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).

13.3 Subject to clause 13.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:

  1. any loss of profits, sales, business or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill; or
  6. any indirect or consequential loss.

13.4 Subject to clauses 13.2 and 13.3, our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.

13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

14. Our Liability if you are a Consumer

This clause 14 only applies if you are a consumer.

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

14.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective products under the Consumer Protection Act 1987.

15. Events Outside Our Control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. fraud or fraudulent misrepresentation;
  3. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

16. Communications Between Us

16.1 When we refer in these Terms to “in writing”, this will include email.

16.2 If you are a consumer:

  1. to cancel a Contract in accordance with your legal right to do so as set out in clause 8.1, please contact us in writing to tell us by sending an email to askdyson@dyson.co.uk or by sending a letter to us at: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire. SN16 0RP. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the email or posted the letter to us;
  2. if you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire. SN16 0RP. You also contact us using our Customer Services telephone line.

16.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

16.4 If you are a business:

  1. any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.
  2. a notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.
  3. in proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  4. the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

17. Other important terms

17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

17.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Information requirements

Information to identify the model(s) to which the information relates to COMMISSION REGULATION (EU) No 206/2012 implementing Directive 2009/125/EC of the European Parliament and of the Council with regard to ecodesign requirements for air conditioners and comfort fans.
Model AM06 12" AM07 AM08
Description Value Unit Symbol Value Unit Symbol Value Unit Symbol
Maximum flow rate 22.2 m3/min F 30 m3/min F 36 m3/min F
Fan power input 26 W P 56 W P 60 W P
Service value 0.85 (m3/min)/W SV 0.54 (m3/min)/W SV 0.6 (m3/min)/W SV
Standby power consumption <0.5 W Psb <0.5 W Psb <0.5 W Psb
Fan sound power level 58 db(A) Lwa 64 db(A) Lwa 67 db(A) Lwa
Maximum air velocity 3.2 meters/sec C 3 meters/sec C 3 meters/sec C
  Based on IEC 60879 Based on IEC 60879 Based on IEC 60879

3 free tools worth up to £75 with selected vacuums - Promotion

This offer is available from 29th October - 25th November 2014.

The promoter is Dyson Limited, Tetbury Hill, Malmesbury SN16 0RP

Promotion applies to the following Dyson machines and tools:

Dyson Machines:

DC39 Animal
DC50 Animal

Dyson Tools:

Eligible tools may vary depending upon product selected.

Eligible tools will be presented within the checkout process

Dyson Groom
Articulating hard floor tool
Flexi crevice tool
Soft dusting brush
Mattress tool
Up top tool
Stubborn dirt brush
Dyzolv™ spot cleaner
Zorb™ carpet cleaning powder
Soft dusting brush
Stubborn dirt brush

Participation:

This offer is only available to residents of the UK mainland only (including the Isle of Skye, Isle of Man and Isle of Wight). There is no cash alternative. This offer cannot be used in conjunction with any other offer.

Purchases must be made between 10/09 and 14/10. Whilst stocks last. Dyson may withdraw or suspend this offer at any time without notice.

How to participate:

Select a new Dyson machine from eligible models during the promotional period.
Add the Dyson machine to basket.
Select 3 free tools from eligible tool range during checkout. (You may not select the same tool multiple times)
Proceed to complete checkout.
Once payment has been authorised successfully your order will be dispatched.

Please note that free tools will be dispatched separately and delivered within 3 to 5 working days from date of purchase.

Returns: If you have participated in this promotion and wish to return your machine please contact our free Helpline number on 0800 988 4876 or visit the website and click on the chat icon to speak to one of our experts. All tools eligible as part of this promotion must be returned at the same time as the machine.

Save 25% on selected Dyson tools

This offer is available from 10th September 2014 until 19th November 2014. The offer applies to selected tools and accessories purchased through Dyson.co.uk.

This offer is only available to residents of mainland UK (including the Isle of Man, Isle of Skye and Isle of Wight). There is no cash alternative.

This offer cannot be used in conjunction with another offer. While stocks last. Dyson may withdraw or suspend this offer at any time without notice.

How to participate:

1. Select a Dyson engineered Tool during the promotional period.

2. Add to basket whereby the 25% discount will be applied.

Save up to £100 on selected Dyson vacuums - Promotion

This offer is available from 29th October - 25th November 2014.

Up to £100 saving is based on the selling price on Dyson.co.uk of:

  • DC25 Multi floor Save £80 off full retail price of £299.99 charged between 13 August and 9 September 2014
  • DC25 Animal Save £100 off full retail price of £299.99 charged between 13 August and 9 September 2014
  • DC50 Multi Floor Save £80 off full retail price of £349.99 charged between 29 October and 25 November 2014
  • DC40 Animal Save £100 off full retail price of £399.99 charged between 13 August and 9 September 2014
  • DC28C Multi floor Save £80 off full retail price of £299.99 charged between 26 February and 26 March 2014
  • DC49 Multi Floor Save £100 off full retail price of £349.99 charged between 29 October and 25 November 2014

The offer applies to the above machines purchased through Dyson.co.uk. This offer is only available to residents of mainland UK (including the Isle of Man, Isle of Skye and Isle of Wight). There is no cash alternative. This offer cannot be used in conjunction with another offer. While stocks last. Dyson may withdraw or suspend this offer at any time without notice. The promoter is Dyson Limited, Tetbury Hill, Malmesbury SN16 0RP.

Save up to £60 on selected Dyson cordless machines – Promotion

This offer is available from 26th November - 23rd December 2014.

Up to £60 saving is based on the selling price on Dyson.co.uk of:

  • DC35 Complete: Save £60 off full retail price of £249.99 charged between 10 September and 28 October 2014
  • DC35 Animal: Save £50 off full retail price of £269.99 charged between 10 September and 28 October 2014
  • DC44 Animal Complete: Save £60 off full retail price of £299.99 charged between 10 September and 28 October 2014
  • DC59 Animal: Save £50 off full retail price of £349.99 charged between 10 September and 28 October 2014

The offer applies to the above machines purchased through Dyson.co.uk. This offer is only available to residents of mainland UK (including the Isle of Man, Isle of Skye and Isle of Wight). There is no cash alternative. This offer cannot be used in conjunction with another offer. While stocks last. Dyson may withdraw or suspend this offer at any time without notice. The promoter is Dyson Limited, Tetbury Hill, Malmesbury SN16 0RP.

Good Housekeeping Competition

Competition Terms and Conditions

  1. The competition will run from 30/10/2014 to 31/01/2015.
  2. Competition is open to UK residents only.
  3. This competition is not open to Dyson employees and their families.
  4. Enter by answering the question, ensuring you complete your name and email address. No purchase is necessary.Only one entry will be admitted per person and address. Multiple entries will only count once. No third party or bulk entries will be accepted.
  5. The three winners will each receive a Dyson DC44 cordless vacuum. The winners will be notified by 28/02/2015. The selection of the winners will be supervised by an independent person.
  6. The prize will be delivered within 28 days of the closing date. The Dyson DC44 cordless vacuum is covered by a 2 year guarantee.
  7. There are no cash or alternative prizes.
  8. Dyson is not responsible for lost or late entries which are delayed as a result of a technical error or for any other reason or where entries contain incorrect, incomplete or inaccurate information.
  9. By entering, the participant agrees to be bound by these Terms and Conditions. The decision of Dyson in relation to this competition is final. No correspondence will be entered into.
  10. Dyson reserves the right to cancel, terminate or suspend this promotion at any time without liability to any entrants, the prize winners or any third party.
  11. Promoter: Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP.

VAT Number

VAT number: 736734610

Award-winning customer service

Dyson experts in Malmesbury, Wiltshire are available from 8.00am to 8.00pm Monday – Friday and 8.00am to 6.00pm Saturday and Sunday. It's free to call.

Contact Us

Our Helpline is open from 8.00am to 8.00pm Monday – Friday and 8.00am to 6.00pm Saturday and Sunday.

Customer service
0800 298 0298

askdyson@dyson.co.uk

Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP