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DC40 Multi Floor vacuum (Iron/Bright Silver/Non-Metallic Yellow)
Let's get your machine working.
Popular queries
Please select the appropriate option
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Ensure the bin is completely dry before reassembling the machine.
Please select the appropriate option
Please select the appropriate option
Where have you noticed the drop in performance?
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Does the Brush bar spin when the machine is reclined?
Switch off and unplug the machine before proceeding.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Turn on and test the machine.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the red internal hose collar down, unclip it and then check for blockages.
Reassemble and test the machine.
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Remove the hose by pressing the release catch.
Check the changeover valve for blockages and remove as necessary.
Reassemble and test the machine.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud.
Reassemble and test the machine.
Please follow the steps in the video.
Has washing the filters resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only.
WARNING: Do not use detergents.
Lay the machine on its side.
Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
Lift off the cover.
Turn the filter one-quarter anti-clockwise to release.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for a minimum of 24 hours.
Reassemble and test the machine.
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 923644-02
Replacement cleaner head for your Dyson vacuum cleaner.
£65.00
Cleaner head
Part no. 923644-02
Replacement cleaner head for your Dyson vacuum cleaner.
£65.00
£65.00
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5/5 Excellent
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Check where the hose connects for any blockages.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure there is no debris or blockages in the changeover valve.
Reassemble and test the machine.
Has this resolved the problem?
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Is the Brush bar now spinning?
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.
Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.
Please follow the steps in the video.
Is the Brush bar now spinning?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble and reset the Brush bar again.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble and reset the Brush bar again.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.
Press the button on the hose collar to release the Wand from the hose.
Test the suction from the hose.
Is the suction from the hose strong or weaker than usual?
Please follow the steps in the video.
Has checking the hose resolved the problem?
Press the button at the top of the cyclone handle and remove the bin.
To remove the hose press the release catch and firmly pull on the hose.
Check the hose for any holes or tears and remove any blockages.
Reassemble and test machine.
Has this resolved the problem?
Which part of the hose has split?
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
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2/5 Average
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4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
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4/5 Very Good
5/5 Excellent
Look through both ends of the Wand and remove any blockages.
Check the Wand for damage.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£22.00
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£22.00
£22.00
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5/5 Excellent
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the red internal hose collar down, unclip it and then check for blockages.
Reassemble and test the machine.
Please select the appropriate option
When did the machine last have power?
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Where have you noticed the drop in performance?
Please follow the steps in the video.
Is there anything else we can help with?
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Lay the machine on its side.
Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
Lift off the cover.
Turn the filter one-quarter anti-clockwise to release.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for a minimum of 24 hours.
Reassemble and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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5/5 Excellent
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
Please follow the steps in the video.
Has this resolved the problem?
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble and reset the Brush bar again.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.
Please follow the appropriate routes to wash the filters and check for blockages.
Please select the appropriate option
Please follow the steps in the video.
Has this resolved the problem?
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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The switch does not light up.
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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What sort of smell?
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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Please select the appropriate option
This can be resolved by booking a repair.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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Please follow the steps in the video.
Has this resolved the problem?
Remove the C-clip from the Cleaner head, and align the Cleaner head on the machine.
Slide the C-clip onto the machine, ensuring it clips into place on both sides.
The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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You might need a replacement part.
It looks like the C-clip is not working. You can solve this by ordering a new one below.
C-clip
Part no. 922466-01
Replacement c-clip for your Dyson vacuum cleaner.
£1.50
C-clip
Part no. 922466-01
Replacement c-clip for your Dyson vacuum cleaner.
£1.50
£1.50
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Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
We need a little more information to help us solve your issue.
Please call our customer service team on 0800-298-0298
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You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
£29.00
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Has the ball shell come off the filter side or non-filter side?
The ball shell can be screwed back onto the bolt on the main duct of the machine.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.
Ball shell filter side
Part no. 924957-02
Replacement ball shell (filter side) for your Dyson vacuum cleaner.
£19.00
Ball shell filter side
Part no. 924957-02
Replacement ball shell (filter side) for your Dyson vacuum cleaner.
£19.00
£19.00
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
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5/5 Excellent
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Has resetting the Brush bar resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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Which part of the hose has split?
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
£29.00
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 923644-02
Replacement cleaner head for your Dyson vacuum cleaner.
£65.00
Cleaner head
Part no. 923644-02
Replacement cleaner head for your Dyson vacuum cleaner.
£65.00
£65.00
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 920753-01
Replacement combination tool for your Dyson vacuum cleaner.
£12.50
Combination tool
Part no. 920753-01
Replacement combination tool for your Dyson vacuum cleaner.
£12.50
£12.50
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3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 924966-11
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
Cyclone
Part no. 924966-11
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
£49.00
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
£29.00
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
£29.00
£29.00
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.50
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
£3.50
£3.50
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5/5 Excellent
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£22.00
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
£22.00
£22.00
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Where were the sparks or smoke seen?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
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5/5 Excellent
This is likely to be caused by a blockage.
Where is the dust falling from?
Please select the appropriate option
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Remove the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the internal hose collar down, unclip it and then check for blockages.
Please select the next step
Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Has clearing the Cleaner head resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
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5/5 Excellent
Ensure that you return the machine to the upright position by pushing it firmly into place until it clicks. The stabiliser wheels will automatically lower.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Recline the machine into the vacuuming position. Lay the machine on its front.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure there is no debris or blockages in the changeover valve.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please follow the next step.
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble and reset the Brush bar again.
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Twist the filter and remove from the ball.
Check the housing for any debris and remove as necessary.
Replace post-filter cover and move machine without post-filter in place.
Please follow the next step.
Place the filter back in the ball.
Ensure that the filter and ball cover are fitted securely.
Test the machine.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 0800-298-0298
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Plug the machine in and recline into the vacuuming position.
Turn the machine on.
Turn the Brush bar off using the switch next to the power button.
This suggests that there is a blockage in the machine.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Please select the next step
Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.