If within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. 

Just start a WhatsApp conversation or contact our Customer Service team on 0800 298 0298.

• Product must be the exact same model as appears in a Dyson Demo store or on Dyson.co.uk and be in stock with a qualifying retailer.

• Proof of advertised price by a qualifying UK retailer is required.

• Qualifying retailers are: John Lewis, Currys and Argos.

• Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.

• Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.

In addition, and especially for Black Friday, from 17th October if the price of a product you purchased from Dyson.co.uk drops further before 7th  December, we’ll refund the difference back to you. So, you’re always guaranteed Dyson’s best price.

Just start a WhatsApp conversation or contact our Customer Service team on 0800 298 0298.

Next-day scheduled delivery may not be available during peak times. Instead, you can choose the next available slot. We apologise for any inconvenience.

Free next-day delivery

On orders placed before 8pm seven days a week. (Location restrictions apply, please click here for details). Where products are available for immediate dispatch. Orders place after 8pm will be delivered within 2 days.

Scheduled delivery

Pick a day and time slot that suits you. Free options available. Where products are available for immediate dispatch.

Click and collect

We’ll deliver your machine to a pick-up location of your choice.

Spares, tools and accessories

Please note that spares, tools and accessories are dispatched separately and will be delivered within 3-5 days.

This is charged at £3 for orders under £35, or free for orders over £35.

Money back guarantee.

We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care, lighting, purifiers, fans and heaters only).

-  You may cancel up to 35 days after receiving your machine.

-  Contact us on 0800 298 0298 or askdyson@dyson.co.uk to cancel.

See our returns policy for further details.

2-year or 5-year guarantee.

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

5-year guarantee on:

-  Upright and cylinder vacuums.

2-year guarantee on:

-  Cordless vacuums;

-  Hair dryers;

-  Purifiers, fans and heaters.

Auto registration

Register your guarantee automatically when buying direct.

Shop exclusives from Dyson.co.uk here