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  • Delivery information.

    When we accept your order, we aim to deliver your product(s) within the timescales outlined below. There are some postcodes where we cannot guarantee these timescales – see 'Exceptions to typical delivery timecales' for more information.

    When buying online, you can request products be delivered to a Click & Collect location, or to an address of your choice within a specific delivery window. When you select a delivery date, we'll present both options if available, or just one option if circumstances dictate. 

    Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, please contact us here.

    Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched.

    We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.

    Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they'll leave a calling card with instructions on what to do next. You'll be responsible for paying any costs incurred for re-delivery.

    Delivery timescales and charges: Dyson machines.

    Next-day scheduled delivery may not be available during peak times. Instead, you can choose the next available slot. We apologise for any inconvenience.

    For orders before 8pm seven days a week, subject to availability, we'll dispatch your products the same day for next working day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and Skye). Orders placed after 8pm will be delivered within 2 days. Orders placed on Thursday and/or Friday (except scheduled weekend delivery) will be delivered on Monday. We'll delay dispatch if you've requested delivery for a later date or time. 

    Prices are based on delivery to UK mainland.

     

    Any time

    Click and collect Free
    Standard next day delivery (between 7:30am and 7:30pm Free

    Weekdays

    Before 9:00am £5.00
    Before 12 noon Free
    Between 12 noon - 6:00pm Free
    Between 5:00pm - 8:00pm Free

    Saturdays

    Before 9:00am £8.00
    Before 12 noon Free

    Sundays

    Before 12 noon Free

    Delivery timescales and charges: Accessories and spare parts.

    Prices are based on delivery to UK mainland.

    Standard delivery (5 working days post) £3.00

    Returns

    Vacuum cleaners, fans/purifiers, haircare and lighting products:

    - If your product is faulty and needs returning, call us on 0800 298 0298.

    If you've changed your mind about an order, you can cancel within 35 days of receiving your machine(s). To cancel your order:

    - Call 0800 298 0298; or

    - Start a WhatsApp conversation.

    We'll then arrange to collect your unwanted machines, free.

    Hand dryers:

    - If you have a faulty Dyson Airblade™ hand dryer, call our dedicated team on 0800 345 7788 and select option 2.

    Recycling:

    - If we've already collected an old machine you've asked us to recycle, we can't return it.

    Bundles:

    - Machines bought as part of a bundle can be returned individually. 

    - If you don't return everything included in the bundle, your refund will exclude the value of any items you're keeping.

    - These values are based on the item's individual price on Dyson.co.uk at the time you placed your order.

    Ordering accessories and spare parts.

    We offer a range of genuine accessories and spares for many of our machines. Order online, or call 0800 298 0298 between 8am and 8pm (6pm at weekends). Postage and handling of £3.00 is charged on orders of £35 or under.

    Alternatively, send a cheque or postal order (made payable to Dyson Ltd), to Dyson Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP. All postal orders incur a £3.00 postage and handling charge.

    You need to include:

    - Your cheque or postal order, with your name, address and your machine's serial number written on the back

    - Full details of the parts you require

    Exceptions to typical delivery timescales.

    We are unable to guarantee our usual next-working day delivery timescales to some (typically rural) postcodes. If your address's postcode is listed below, please allow extra time for your order to arrive. The timescales indicated are based on orders placed before 1pm, Monday-Friday.

    Postcode Area When to expect delivery
    AB10-12 Delivery by 5.30pm
    AB13-16, AB21-25 Delivery by 5.30pm
    AB30-31 Delivery within 2 working days
    AB32 6 Delivery by 5.30pm
    AB33-38 Delivery within 2 working days
    AB39 2 Delivery by 5.30pm
    AB39 3 Delivery by 5.30pm
    AB41 6-8 Delivery within 2 working days
    AB41-43 Delivery within 2 working days
    AB44-45 Delivery within 2 working days
    AB51-56 & 63 Delivery within 2 working days
    DD8-10 Delivery within 2 working days
    DD11 Delivery by 5.30pm
    DG1-14 & 16 Delivery by 5.30pm
    EX16-23 & 31-39 Delivery by 5.30pm
    FK1-7, FK8 1,2 Delivery by 5.30pm
    FK8 3 Delivery within 2 working days
    FK9-14 Delivery by 5.30pm
    FK15-16 Delivery by 5.30pm
    FK17-21 Delivery within 2 working days
    KA26 Delivery by 5.30pm
    LD1-8 Delivery by 5.30pm
    LL15-49 & 51-78 Delivery by 5.30pm
    PH8-9 Delivery by 5.30pm
    PH10-11 Delivery within 2 working days
    PH12 Delivery by 5.30pm
    PH13-14 Delivery within 2 working days
    PH15-16 Delivery by 5.30pm
    PL10-19 & 22-35 Delivery by 5.30pm
    PO30-41 Delivery by 5.30pm
    SY7-25 Delivery by 5.30pm
    TD1-12 Delivery by 5.30pm
    TD14 Delivery by 5.30pm
    TD15 1 Delivery by 5.30pm
    TD15 2 Delivery within 2 working days
    TR1-20 & 26-27 Delivery by 5.30pm
    TR21-25 Delivery within 2 working days
    IV1-3 Delivery within 2 working days
    IV4-36, 40 & 52-54 Delivery within 2 working days
    KA27* Delivery within 2 working days
    KA28* Delivery within 2 working days
    KW1-3 & 5-14 Delivery within 2 working days
    KW15* Delivery within 2 working days
    KW16-17* Delivery within 3 working days
    PA20-49 & 62-77 Delivery within 2 working days
    PA60 Delivery within 2 working days
    PA61 Delivery within 2 working days
    PA78 Delivery within 2 working days
    PH17-26 Delivery within 2 working days
    PH30-41 Delivery within 2 working days
    PH42 Delivery within 2 working days
    PH43 Delivery within 2 working days
    PH44 Delivery within 2 working days
    PH49-50 Delivery within 2 working days
    ZE1* Delivery within 2 working days
    ZE2-3* Delivery with 3 working days
    BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91 By 12 noon next working day
    BT47-48, 62-65 Delivery by 5.30pm
    BT74, 92-94 Delivery by 5.30pm
    IM1-9 &99 Delivery by 5.30pm