When we accept your order, we aim to deliver your product(s) within the timescales outlined below. There are some postcodes where we cannot guarantee these timescales – see 'Exceptions to typical delivery timecales' for more information.
When buying online, you can request products be delivered to a Click & Collect location, or to an address of your choice within a specific delivery window. When you select a delivery date, we'll present both options if available, or just one option if circumstances dictate.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email firstname.lastname@example.org.
Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.
Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they'll leave a calling card with instructions on what to do next. You'll be responsible for paying any costs incurred for re-delivery.
Delivery timescales and charges: Dyson machines.
Order before 8pm seven days a week, subject to availability, we'll dispatch your products the same day for next working day delivery to UK addresses (including the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and Skye). We'll delay dispatch if you've requested delivery for a later date or time.
Prices are based on delivery to UK mainland.
Click and collect Free Standard next day delivery (between 7:30am and 7:30pm Free
Before 9:00am £5.00 Before 12 noon Free Between 12 noon - 6:00pm Free Between 5:00pm - 8:00pm Free
Before 9:00am £8.00 Before 12 noon Free
Before 12 noon Free
Delivery timescales and charges: Accessories and spare parts.
Prices are based on delivery to UK mainland.
Standard delivery (5 working days post) £3.00
Vacuum cleaners, fans/purifiers, haircare and lighting products:
- If your product is faulty and needs returning, call us on 0800 298 0298.
If you've changed your mind about an order, you can cancel within 35 days of receiving your machine(s). To cancel your order:
- Call 0800 298 0298; or
- Email email@example.com.
We'll then arrange to collect your unwanted machines, free.
- If you have a faulty Dyson Airblade™ hand dryer, call our dedicated team on 0800 345 7788 and select option 2.
- If we've already collected an old machine you've asked us to recycle, we can't return it.
- Machines bought as part of a bundle can be returned individually.
- If you don't return everything included in the bundle, your refund will exclude the value of any items you're keeping.
- These values are based on the item's individual price on Dyson.co.uk at the time you placed your order.
Ordering accessories and spare parts.
We offer a range of genuine accessories and spares for many of our machines. Order online, or call 0800 298 0298 between 8am and 8pm (6pm at weekends). Postage and handling of £3.00 is charged on orders of £35 or under.
Alternatively, send a cheque or postal order (made payable to Dyson Ltd), to Dyson Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP. All postal orders incur a £3.00 postage and handling charge.
You need to include:
- Your cheque or postal order, with your name, address and your machine's serial number written on the back
- Full details of the parts you require
Exceptions to typical delivery timescales.
We are unable to guarantee our usual next-working day delivery timescales to some (typically rural) postcodes. If your address's postcode is listed below, please allow extra time for your order to arrive. The timescales indicated are based on orders placed before 1pm, Monday-Friday.
Postcode Area When to expect delivery AB10-12 Delivery by 5.30pm AB13-16, AB21-25 Delivery by 5.30pm AB30-31 Delivery within 2 working days AB32 6 Delivery by 5.30pm AB33-38 Delivery within 2 working days AB39 2 Delivery by 5.30pm AB39 3 Delivery by 5.30pm AB41 6-8 Delivery within 2 working days AB41-43 Delivery within 2 working days AB44-45 Delivery within 2 working days AB51-56 & 63 Delivery within 2 working days DD8-10 Delivery within 2 working days DD11 Delivery by 5.30pm DG1-14 & 16 Delivery by 5.30pm EX16-23 & 31-39 Delivery by 5.30pm FK1-7, FK8 1,2 Delivery by 5.30pm FK8 3 Delivery within 2 working days FK9-14 Delivery by 5.30pm FK15-16 Delivery by 5.30pm FK17-21 Delivery within 2 working days KA26 Delivery by 5.30pm LD1-8 Delivery by 5.30pm LL15-49 & 51-78 Delivery by 5.30pm PH8-9 Delivery by 5.30pm PH10-11 Delivery within 2 working days PH12 Delivery by 5.30pm PH13-14 Delivery within 2 working days PH15-16 Delivery by 5.30pm PL10-19 & 22-35 Delivery by 5.30pm PO30-41 Delivery by 5.30pm SY7-25 Delivery by 5.30pm TD1-12 Delivery by 5.30pm TD14 Delivery by 5.30pm TD15 1 Delivery by 5.30pm TD15 2 Delivery within 2 working days TR1-20 & 26-27 Delivery by 5.30pm TR21-25 Delivery within 2 working days IV1-3 Delivery within 2 working days IV4-36, 40 & 52-54 Delivery within 2 working days KA27* Delivery within 2 working days KA28* Delivery within 2 working days KW1-3 & 5-14 Delivery within 2 working days KW15* Delivery within 2 working days KW16-17* Delivery within 3 working days PA20-49 & 62-77 Delivery within 2 working days PA60 Delivery within 2 working days PA61 Delivery within 2 working days PA78 Delivery within 2 working days PH17-26 Delivery within 2 working days PH30-41 Delivery within 2 working days PH42 Delivery within 2 working days PH43 Delivery within 2 working days PH44 Delivery within 2 working days PH49-50 Delivery within 2 working days ZE1* Delivery within 2 working days ZE2-3* Delivery with 3 working days BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91 By 12 noon next working day BT47-48, 62-65 Delivery by 5.30pm BT74, 92-94 Delivery by 5.30pm IM1-9 &99 Delivery by 5.30pm