Money back guarantee.

Oral Care​

We offer a 35-day returns policy for sealed products.​​

• Products may only be returned if the hygiene seal remains intact.​​

• The hygiene seal is considered intact where the product box has not been opened and at least one tamper seal remains unbroken.​​

• Once the hygiene seal has been broken, the product is no longer eligible for return due to hygiene considerations.​​

Toothpaste and mouth rinse​

We offer a 14-day returns policy on our oral care formulations:​

• Only unopened products can be returned.​

• The return shipment costs will be at your expense. These will be deducted from your refund.

We offer a 35-day returns policy, in case you change your mind (on floorcare, hair care and lighting). You may cancel up to 35 days after receiving your machine. Please click here to use our self service return portal.  
Please note we offer a 14-day returns policy, in case you change your mind (on purifiers, fans, heaters, cosmetic products and cleaning solutions). You may cancel up to 14 days after receiving your machine.

2-year or 5-year guarantee.

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

5-year guarantee on:

• Upright and cylinder vacuums.

2-year guarantee on:

• Cordless vacuums;
• Hair dryers;
• Purifiers, fans and heaters;
• Electric toothbrushes.

Auto registration

Register your guarantee automatically when buying direct.

Free next-day delivery*

On orders placed before 9pm seven days a week. (Location restrictions apply, please click here for details). Where products are available for immediate dispatch. Orders placed after 9pm will be delivered within 2 days.

Click and collect

We’ll deliver your product to a pick-up location of your choice.

Spares, tools and accessories

Please note that spares, tools and accessories are dispatched separately and will be delivered up to 10 days.

This is charged at £3 for orders under £35, or free for orders over £35.

*Please note, next-day delivery is not available in Northern Ireland.

Pay in 3 interest-free instalments with Klarna

-  Apply at checkout and follow simple steps.

-  Minimum order £199.

-  For more information please see Klarna FAQ page. 

PayPal Pay in 3

-  Apply at checkout and follow simple steps.

-  Minimum order £20.

-  For more information please see Paypal's FAQ page. 

Spread the cost with PayPal to suit your budget 

-  Choose a monthly instalment plan with PayPal Credit up to 12 months.

-  Interest rate of 0% p.a.

Apply online at checkout

-  Select instalments at checkout and apply with simple steps.

-  Minimum order £199.

Representative example:

Assumed Credit Limit £1200

Purchase rate 23.9% p.a. (variable)

Representative 23.9% APR (variable)

Subject to Status. Terms and Conditions apply. Dyson Limited is authorised and regulated by the Financial Conduct Authority to act as a credit broker. Dyson Limited is not a lender and operates as a credit broker exclusively for PayPal Credit. PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, 76 Upper Ground, London, SE1 9PZ.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Dyson Price Promise.

Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from Dyson. 

If, within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference.

Just contact our Customer Service team on 0800 298 0298.

• Product must be the exact same model as appears in a Dyson Demo store or on Dyson.co.uk and be in stock with a qualifying retailer.
• Proof of advertised price by a qualifying UK retailer is required.
• Qualifying retailers are: John Lewis, Currys and Argos.
• Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
• Refunds will be processed by our Customer Service team within 5 working days.
• Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.