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Accessibility Statement

Last updated: June 09, 2020


At Dyson, we understand that accessibility is central to creating a high-quality user experience and are committed to making our website accessible to everyone, regardless of technology or ability.

Our accessibility standards

Our goal is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, the industry standard best-practice accessibility guidelines.

How we’re improving the accessibility of our site

We’re continuously working to improve the accessibility of our site. In the meantime, should you experience any difficulties in accessing dyson.co.uk, don’t hesitate to get in touch.

To reach our goal of conforming to Level AA standard of W3C guidelines, we have taken several measures to make our site accessible, including:

  • building accessibility into each step of our web development process
  • assigning accessibility targets and responsiblities
  • consulting independent accessibility providers to assess and advise on our progress
  • creating accessible PDF manuals for machines released from mid-2020 onwards

Support for accessing our content

We aim to bring all areas of our site up to the same levels of web accessibility. However, some of our older content isn’t always accessible. We are working on improving the following issues:

1. Dyson is working to provide accessible PDFs for all new documents and new machines from summer 2020. Should you encounter a non-accessible PDF on the website for an older machine, please contact us for an alternative format and we’ll help to find a solution.

2. We’re currently experiencing accessibility limitation with our site's video player. Screen reader and keyboard-only users can play and pause a video but have difficulty accessing other controls. We’re working on a solution to this, currently planned for summer 2020.

4. Some of our videos do not have captions or audio. If you have difficulties accessing content within the video, please contact us for more information about the content of the video.

5. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating this Animation Lock.

If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us at 0800 298 0298 or askdyson@dyson.co.uk. We will aim to respond to your email within 24 hours.

 

Expert customer service, 7 days a week

0800-298-0298

Mon - Fri: 8am - 8pm, GMT

Saturday - Sunday 8am - 6pm, GMT

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