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Accessibility Statement

Last updated: June 09, 2020

At Dyson, we understand that accessibility is central to creating a high-quality user experience and are committed to making our website accessible to everyone, regardless of technology or ability.

Our accessibility standards

Our goal is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, the industry standard best-practice accessibility guidelines.

How we’re improving the accessibility of our site

We’re continuously working to improve the accessibility of our site. In the meantime, should you experience any difficulties in accessing, don’t hesitate to get in touch.

To reach our goal of conforming to Level AA standard of W3C guidelines, we have taken several measures to make our site accessible, including:

  • building accessibility into each step of our web development process
  • assigning accessibility targets and responsiblities
  • consulting independent accessibility providers to assess and advise on our progress
  • creating accessible PDF manuals for machines released from mid-2020 onwards

Support for accessing our content

We aim to bring all areas of our site up to the same levels of web accessibility. However, some of our older content isn’t always accessible. We are working on improving the following issues:

1. Dyson is working to provide accessible PDFs for all new documents and new machines from summer 2020. Should you encounter a non-accessible PDF on the website for an older machine, please contact us for an alternative format and we’ll help to find a solution.

2. We’re currently experiencing accessibility limitation with our site's video player. Screen reader and keyboard-only users can play and pause a video but have difficulty accessing other controls. We’re working on a solution to this, currently planned for summer 2020.

4. Some of our videos do not have captions or audio. If you have difficulties accessing content within the video, please contact us for more information about the content of the video.

5. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating this Animation Lock.

If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us at 0800 298 0298 or We will aim to respond to your email within 24 hours.


Expert customer service, 7 days a week


Mon - Fri: 8am - 8pm, GMT

Saturday - Sunday 8am - 6pm, GMT

Direct from Dyson

Price-match promise

Dyson Price Promise.

If within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. 

Just contact our Customer Service team on 0800 298 0298.

  • Product must be the exact same model as appears in a Dyson Demo store or on and be in stock with a qualifying retailer.
  • Proof of advertised price by a qualifying UK retailer is required.
  • Qualifying retailers are: John Lewis, Currys and Argos.
  • Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
  • Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.

Free scheduled delivery

Free next-day delivery

On orders placed before 3pm seven days a week. (Location restrictions apply, please click here for details)

Scheduled delivery

Pick a day and time slot that suits you. Free options available.

Click and collect

We’ll deliver your machine to a pick-up location of your choice.

Spares, tools and accessories

Please note that spares, tools and accessories are dispatched separately and will be delivered within 3-5 days.

This is charged at £3 for orders under £35, or free for orders over £35.


Money back guarantee

Money back guarantee.

We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care, lighting, purifiers, fans and heaters only).

-  You may cancel up to 35 days after receiving your machine.

-  Contact us on 0800 298 0298 or to cancel.

See our returns policy for further details.


2-year or 5-year guarantee.

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

5-year guarantee on:

-  Upright and cylinder vacuums.

2-year guarantee on:

-  Cordless vacuums;

-  Hair dryers;

-  Purifiers, fans and heaters.

Auto registration

Register your guarantee automatically when buying direct.

Spread the cost

Spread the cost to suit your budget

-  Choose a monthly instalment plan with PayPal Credit up to 12 months.

-  Interest rate of either 0% p.a. or 14.9% p.a. depending on the product.

Apply online at checkout

-  Select instalments at checkout and apply with simple steps.

-  Minimum order £199.

Representative example

Using PayPal Credit, a £1,200 purchase split over 12 monthly payments:

-  At 0% p.a. would cost £100.00 per month.

-  At 14.9% p.a. would cost £107.73 per month.