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Dyson Micro 1.5kg
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Please select the appropriate option

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Emptying the bin - step by step

Empty your bin as soon as the dirt reaches the MAX mark.

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Press the red wand release button and pull the wand away from the bin. Hold your vacuum over a bin.

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Push the red bin release button, taking care not to press the power button. The bottom of the bin will open and the shroud will slide down inside the bin, wiping away any dirt.

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If the bin doesn't empty fully, remove the bin and empty the dirt. Please the red bin release lever on the bin runner and slide the bin off the runner.

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If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

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Push the bin base upwards until the bin and lid both click into place. Reconnect the wand.

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Is there anything else we can help with?

Please select the appropriate option

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body and cyclone

  • Filter
  • Main body and cyclone
  • Bin
  • Battery
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Soft roller cleaner head

  • Soft roller cleaner head
  • Soft roller end cap
  • Soft roller brush bar
  • Axle & roller
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Wand, charger and dock

  • Dock
  • Charger
  • Wand clip
  • Wand
  • Light pipe crevice tool
  • Combi crevice tool
  • Worktop tool
  • Mini Motorised Tool
  • Mini motorised tool brush bar
  • Mini Motorhead end cap
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Quick release accessories

  • Tools and accessories
  • Dyson Floor Dok™
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Quick release accessories

Choose the part you'd like to replace.

  • Tools and accessories
  • Dyson Floor Dok™
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Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Dyson Floor Dok™".

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Unbox the base of your Grab and Go Dok.

Push the vertical stem into the base and then push the Dok into the top.

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Fit the connector on the charging cable into the Dok.

Firmly push the connector cover down to secure it in place.

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Push the charging cable into the channel on the back of the stem.

Fit the cable cover onto the back of the Dok.

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You can store one of your tools on the Dok.

Plug in and switch on your Grab and Go Dok.

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Place your machine on the Dok to charge.

Your battery has been designed to be left on charge.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

If you would like to purchase genuine Dyson tools and accessories for your machine, click here.

Has this resolved the problem?

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A phillips screwdriver is required to replace this part.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the main body and cyclone".

Tools required

A phillips screwdriver is required to replace this part.

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Always unplug before carrying out any maintenance.

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Remove the wand

Press the red wand release button and pull the machine away from the wand.

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Remove the bin

Hold your machine over a bin and push the red bin release button.

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To remove the bin from the machine, press the red release lever and slide the bin off the runner.

Keep the bin to one side.

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Remove the filter

Turn the filter anti-clockwise, remove it from your machine and keep it to one side.

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Remove the battery

Place your machine on a stable surface.

Using a small phillips screwdriver, you need to remove three screws to release the battery. One is on the rear of the handle.

The other two are on the underside of the battery. Please note: These are removed from the battery at an angle.

Remove the battery from the handle and keep it to one side.

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Dispose of any parts in accordance with local codes and regulations.

Refit the filter

To fit the filter onto the new main body, turn it clockwise until it clicks into place.

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Refit the bin

To refit the bin, insert the spine into the bin runner.

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Then close the lid and make sure the bin and bin base click into place.

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Refit the battery

Refit the battery to the base of the handle.

Secure the two screws in the underside of the battery at an angle of 30 degrees.

Secure the third screw into the rear of the handle.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A phillips screwdriver is required to replace this part.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".

Tools required

A phillips screwdriver is required to replace this part.

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Always unplug before carrying out any maintenance.

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Remove the wand

Press the red wand release button and pull the machine away from the wand.

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Remove the battery

Place your machine on a stable surface.

Using a small phillips screwdriver, you need to remove three screws to release the battery. One is on the rear of the handle.

The other two are on the underside of the battery. Please note: These are removed from the battery at an angle.

Remove the battery from the handle and keep it to one side.

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Remove the battery from the handle and dispose of any parts in accordance with local codes and regulations.

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Refit the battery

Refit the battery to the base of the handle.

Secure the two screws in the underside of the battery at an angle of 30 degrees.

Secure the third screw into the rear of the handle.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

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Remove the wand

Press the red wand-release button at the top of the wand and pull the wand away from the bin.

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To open the Clear bin, hold the machine with the Bin in a downwards position, and firmly push the Bin release lever.

IMPORTANT: do not pull the 'ON' trigger when emptying the bin.

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Remove the bin

Press the red, square release button located on the underside of the bin and slide the bin off its runner.

Dispose of any parts in accordance with local codes and regulations.

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Refit the bin

To refit, insert the spine into the bin runner.

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Then close the lid and make sure the bin and bin base click into place.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

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Removing the filter

Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.

Dispose of any old parts in accordance with local codes and regulations.

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Refit

To refit a new filter, insert it back into the machine and twist clockwise until it clicks into place.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

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Remove the cleaner head

Remove the cleanerhead from the wand or machine.

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Remove the end cap and set aside.

Dispose of any parts in accordance with local codes and regulations.

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Reattach the end cap to the new brush bar so that it's in the open position.

Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

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Remove the soft roller cleaner head from the wand.

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Remove the end cap

Remove the end cap and set aside dispose in accordance with local codes and regulations.

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Refit the end cap

Reattach the new end cap to the brush bar so that it's in the open position.

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Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

Push the end cap until it clips securely back into the closed position.

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Were you able to fit your part?

Wand, charger and dock

Choose the part you'd like to replace.

  • Dock
  • Charger
  • Wand clip
  • Wand
  • Light pipe crevice tool
  • Combi crevice tool
  • Worktop tool
  • Mini Motorised Tool
  • Mini motorised tool brush bar
  • Mini Motorhead end cap
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Please select the appropriate option

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tool required

A flat head screwdriver is required to replace this part.

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Unplug the charger before carrying out any maintenance.

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Remove front casing

To replace the charger, unclip the front casing of the dock from the backplate.

Using a flat-bladed screwdriver, carefully lever open the jack cover.

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Remove the existing cable and jack plug from the front casing.

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Remove the cable from the rear cable channel.

If you have the floor dock, pull the cable to remove the cable cover, before removing the jack plug.

Do not use a sharp object to remove the cable cover.

Dispose of the existing charger as per local codes and regulations.

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Refit charger

Position the new jack plug on the front casing.

Make sure the charger cable is secured neatly behind the front casing.

Firmly push the jack cover down to secure the jack plug.

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Clip the front casing onto the backplate and push firmly to secure. Plug the charger into the wall socket taking care not to stretch the cable.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A flat head screwdriver and a phillips screwdriver are required to replace this part.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the dock".

Tool required

A flat head screwdriver and a phillips screwdriver are required to replace this part.

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How to replace the docking station

The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply).

Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

Unpack the docking station, charger and installation leaflet.

Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location.

The docking station should be installed at least 47 1/4" / 120cm from the floor.

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Secure the backplate using the appropriate fixings.

The fixings should be 5" / 12.7cm apart.

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Position the jack plug on the front casing.

Make sure the charger cable is secured neatly behind the front casing.

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Firmly push down the jack cover to secure the jack plug.

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Clip the front casing onto the backplate, and push firmly to secure.

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Click the tools into place.

Place the machine in the docking station.

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Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

The machine will need to be fully charged before first use.

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A coin is required to replace this part.

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Always unplug before carrying out any maintenance.

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Remove the wand

Remove the wand from the cleaner head.

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Remove end cap

Using a coin, turn the end cap fastener to the unlock position.

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Dispose of any parts in accordance with local codes and regulations.

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Refit end cap

Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A coin is required to replace this part.

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Always unplug before carrying out any maintenance.

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Remove the cleaner head

Remove the cleaner head from the wand.

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Remove the brush bar

Using a coin, undo the end cap by rotating anti-clockwise and remove the Brush bar.

Dispose of any old parts in accordance with local codes and regulations.

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Refit the brush bar

Slide the new brush bar into the cleaner head.

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Tighten the end cap using a coin, ensuring it is fully turned.

Reconnect the cleaner head back to your machine.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the wand to the end of the bin assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Remove the wand clip from the wand.

Attach the new wand clip to your vacuum’s wand to hold tools.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

The serial number can be located in three places.

Behind the clear bin

The serial number can be found behind the clear bin of the stick vacuum.

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On the underside of the battery pack

The serial number is printed on the back of the battery pack at the base of the handle.

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Inside the handle

Remove the battery to reveal the serial number inside the machine’s handle.

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Please select the appropriate option

Please select the appropriate option

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

The suction power of the machine varies depending which power mode you have selected. Max mode being the most powerful.

Pick up issues are typically caused by a blockage.

Turn the machine off.

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Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Turn on and test the machine.

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Please note: we've removed the trigger, so you can swap hands easily while cleaning around obstacles.

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Is the machine pulsating?

Turn the machine off.

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Check for blockages

Check both ends of the wand for blockages and remove as necessary.

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Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine. Please ensure that the red dot on the cleaner head and wand are aligned.

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Turn on and test the machine.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

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Refit the accessory back onto the machine.

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Press the power button and run the machine for 10 seconds.

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Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Press the red button located on the bin runner to release the bin and slide the bin off the runner.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

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To refit the clear bin

Insert the spine into the bin runner.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Attach the wand and cleaner head and test the machine. Ensure that the red dot on the wand and cleaner head are aligned.

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Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Press the power button and run the machine for 10 seconds.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

How to wash the filter - step-by-step

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Gently tap the filter unit to remove any excess dust and debris before washing it.

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Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

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Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

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Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

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Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

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Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

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Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check for blockages

Push the end cap upwards until it opens and pull the Brush bar out of the Micro Fluffy™ cleaner head.

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Remove any debris from the Brush bar.

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Slide the Brush bar back onto the Micro Fluffy™ cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Washing the brush bar - step by step

Push the end cap upwards until it opens and pull the Brush bar out of the Cleaner head.

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Remove the end cap from the brush bar. Do not wash the end cap.

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Hold the brush bar under running water and gently rub to remove any lint or dirt.

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Stand the Brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

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Reattach the end cap to the brush bar.

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Slide the brush bar back onto the cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button and remove the bin from the machine. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Check the shroud opening

Check the inlet at the front of the machine for any blockages and remove as necessary.

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Check the shroud inlet

Check the opening of the shroud for any blockages. Remove as necessary.

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If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Press the power button and run the machine for 10 seconds.

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Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised tool, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

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Remove the brush bar from the Mini motorised tool and clear away any hair or fibres. Check the neck of the Mini motorised tool (where the Mini motorised tool connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the Mini motorised tool.

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Has this resolved the problem?

Turn the machine off.

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Remove the bin

Push the red release button, taking care not to press the power button. The bottom of the bin will open and the shroud will slide down inside the bin, wiping away any dirt.

Push the red bin release lever on the bin runner and slide the bin off the runner.

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Check the opening of the shroud for any blockages. Remove as necessary.

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Check the shroud opening

Check the shroud inlet at the front of the machine for any blockages and remove as necessary.

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If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Turn on and test the machine.

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Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Please select the appropriate option

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

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Ensure the machine is only used on hard-flooring. The machine will not work on carpet.

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Turn the machine off.

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Check for blockages

Check both ends of the wand for blockages and remove as necessary.

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Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

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Retest the machine

A power cycle test is required after cutting out.

Brushbar cut-out: Press the main power button off and then on again.

Main motor cut-out: Press the power button on again.

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Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

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Press the power button on the Main body of the machine.

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We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

No LED light displayed on the battery or main body would indicate the machine is turned off.

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Power button

We've removed the trigger, so you can swap hands easily while cleaning around obstacles.

Please press the ON/OFF power button on the main body to turn the machine on.

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Has this resolved the problem?

This issue could be resolved by charging the machine, please put the machine on charge.

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It can take up to 4 hours to fully charge your battery. Your battery has been designed to be left on charge.

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

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The LED on the battery will pulse indicating that the machine is charging.

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Has this resolved the issue?

Check the electrics

Ensure the charger is firmly plugged into the machine.

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Check the plug and power cord for signs of damage.

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Try the charger in a different plug socket.

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Has this resolved the issue?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

A blinking blue and red LED light on the battery will indicate an issue with the power supply.

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Check the electrics

Ensure the charger is firmly plugged into the machine.

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Check the plug and power cord for signs of damage.

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Try the charger in a different plug socket.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

A blinking blue LED light on the battery will indicate that the battery is empty and will require charging.

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Charging your machine

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

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The LED on the battery will pulse indicating that the machine is charging.

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It can take up to four hours to fully charge your battery. Your battery has been designed to be left on charge.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Eco mode

The optimum balance of power and run time.

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Max mode

Delivers maximum power. For intensive cleaning of ground-in dirt.

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Fully charge the machine for 4 hours.

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Your machines run times

Eco mode - 20 minutes (Handheld only) | 18 minutes (Hard floors)

Max mode - 5 minutes (Handheld only) | 5 minutes (Hard floors)

Is the machine working as expected?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter, bin and washable brush bar from the Dyson Micro 1.5kg™ cleaner head can be washed. Washed and cleaned parts must be completely dry before being refitted to the machine.

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Has any part of the machine been washed?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Press the red button located on the bin runner to release the bin and slide the bin off the runner.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

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Do not put the bin or any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

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Rinse your bin under a cold tap. Wipe with a dry lint-free cloth to remove any debris.

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Make sure that all parts of your bin are completely dry before refitting it.

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To refit the clear bin

Insert the spine into the bin runner.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

How to wash the filter - step-by-step

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Gently tap the filter unit to remove any excess dust and debris before washing it.

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Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

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Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

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Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

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Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

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Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

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Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

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Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Please select the appropriate option

Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Turn the machine on.

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Put the machine in Max mode.

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Does the noise still occur?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.