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Press the release catch and remove the filter housing from the machine.
Remove the filter from the housing.
Remove the clear bin and cyclone from the machine.
Lift the release catch located on the filter lid and remove the filter.
Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Release the bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.
Using a coin, turn each fastener by a quarter.
Remove the soleplate.
Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.
Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
There might be debris in the bin or cyclone.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Test the machine.
There might be a blockage in the machine, so we suggest carrying out the following checks.
Make sure the machine is standing in the upright position.
Pull back the Wand cap.
Turn the machine on and place your hand of the end of the Wand.
Keep your hands and clothing away from the Brush bar area at all times.
Recline the machine back into the vacuuming position.
Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Turn the machine off and remove the cyclone and bin.
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.
Open the bin lid being careful to ensure dust is captured.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.
If any parts are missing or damaged, select 'part broken'.
Reassemble and test machine.
Press the release catch and remove the filter housing from the machine.
Remove the filter from the housing.
Remove the clear bin and cyclone from the machine.
Lift the release catch located on the filter lid and remove the filter.
Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Keep your hands and clothing away from the Brush bar area at all times.
Recline the machine back into the vacuuming position.
Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.
Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.
Using a coin, turn each fastener by a quarter.
Remove the soleplate.
Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.
Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Switch off and unplug the machine.
Lay the machine on to its side and open the U-bend cover
Check inside the U-bend for blockages and remove if necessary.
Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.
Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.
Look through the Wand. You should see light shining through. If not, remove the blockage.
Connect the Wand to the hose and test the machine.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
£60.00
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
£60.00
£60.00
Switch off and unplug the machine.
Lay the machine on to its side and open the U-bend cover
Check inside the U-bend for blockages and remove if necessary.
Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.
This suggests either a blockage or a damaged or missing seal.
Make sure the machine is standing in the upright position.
Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Make sure the machine is standing in the upright position.
Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Keep your hands and clothing away from the Brush bar area at all times.
Recline the machine back into the vacuuming position.
Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.
Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.
Using a coin, turn each fastener by a quarter.
Remove the soleplate.
Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.
Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Undo the fastener with a coin.
Remove the Brush bar from the Mini turbine head.
Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.
Refit the Brush bar and fasten the Mini turbine head fastener with a coin.
Test the Mini Turbine head on the machine.
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Mini turbine head is damaged, choose the order option.
Make sure the machine is standing in the upright position.
Pull back the Wand cap.
Turn the machine on and place your hand of the end of the Wand.
Press the release catch and remove the filter housing from the machine.
Remove the filter from the housing.
Remove the clear bin and cyclone from the machine.
Lift the release catch located on the filter lid and remove the filter.
Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Change the (13 amp) fuse.
The switch does not light up.
Press the rear of the switch to make sure it stays in the on position.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Release the bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.
WARNING: Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Recline the machine back into the vacuuming position.
Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.
You might need a replacement part.
It looks like the Soleplate is not working. You can solve this by ordering a new one below.
Soleplate
Part no. 916598-01
Replacement soleplate for your Dyson vacuum cleaner.
£19.00
Soleplate
Part no. 916598-01
Replacement soleplate for your Dyson vacuum cleaner.
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Keep your hands and clothing away from the Brush bar area at all times.
Recline the machine back into the vacuuming position.
Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.
Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.
Using a coin, turn each fastener by a quarter.
Remove the soleplate.
Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.
Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If your machine is spitting out dust, this indicates that there is a blockage.
Make sure the machine is standing in the upright position.
Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Pull the Wand up from the red cuff at the top.
Press the silver release button in the connecting collar and remove the wand from the hose.
The serial number is on the Main body of your machine, behind the clear bin.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Release the bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
When in the vacuuming position, the arrow on the clutch control should be pointing to 'Carpeted floors', and the Brush bar will be spinning.
Move the dial back to the 'Hard floors' position to turn the Brush bar off to vacuum hard flooring or delicate carpets and rugs.
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.
To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.
Attach the tool to the end of the Wand or hose, ensuring it clicks into place.
To lift the machine, use the carrying handle on the cyclone top only.
For your safety, do not press the cyclone release catch when carrying your machine.
Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.
To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.
Attach the tool to the end of the Wand or hose, ensuring it clicks into place.
Dyson DC27 Animal vacuum
Contact us
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Call our helpline on 0800 298 0298
