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WARNING: It is important that you do not get any part of the cyclone or bin assembly damp or wet.
Press the cyclone release button and remove the cyclone unit.
Gently lift the cyclone out of the clear bin and empty the contents into your household bin.
Carefully clean the cyclone shroud using a dry cloth or soft brush.
Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.
Check the duct behind the bin and cyclone for blockages and remove as necessary.
A blockage light indicates that there is something blocking your robot's airways.
Please follow the steps in the video.
Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.
Press the filter release button and slide the filter cover up.
Check for blockages on both filters.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.
Remove any hair, dirt or debris by hand.
Remove any debris from the airway under the brush bar.
Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.
Reassemble your robot and place it back on the floor in the same location.
Press the pause button to resume cleaning.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please follow the steps in the video.
You should wash both of the filters at least once a month, to maintain performance.
Do not remove the filters during a clean. Ensure your robot is off, before following these steps.
Press the cyclone release button and remove the cyclone unit.
Pull out the pre-motor filter.
To remove the post-filter, press in the filter release button and slide the filter cover up.
The post-filter can then be removed.
Wash both filters with cold water only. Do not use hot water or detergents.
Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.
Allow both filters to completely dry naturally (they must be dry to touch).
To refit, re-assemble in reverse order.
If your robot regularly encounters these issues in the same place, we'd recommend adding a restriction to adapt how your robot behaves in this area.
You should consider applying a restriction if:
Before setting up a restriction, you will need to Map and Zone your home.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.
There are three different types of restrictions you can create to suit your home.
When your robot enters a 'No climb' area, it will vacuum this area but will avoid climbing obstacles.
If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.
When your robot enters a 'Brush bar off' area, it will vacuum this area with the brush bar switched off.
If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.
'Avoid area' restrictions can be used to stop the robot cleaning certain areas.
It will avoid entering these areas during the clean.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please follow the steps in the video.
A brush bar light indicates that something is stuck in your robot's brush bar.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.
Remove any hair, dirt or debris by hand.
Remove any debris from the airway under the brush bar.
Replace the brush bar. Using the coin again, turn the brush bar fastener clockwise to lock.
Place your robot back on the floor in the same location.
Press the pause button to resume cleaning.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If your robot regularly encounters these issues in the same place, we'd recommend adding a restriction to adapt how your robot behaves in this area.
You should consider applying a restriction if:
Before setting up a restriction, you will need to Map and Zone your home.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
If you robot is not performing as expected, you may need to adjust its power mode to get the best results for your floor type.
This can be configured using the Dyson Link app.
For maximum suction.
For powerful cleaning.
For quieter cleaning and longer run time.
If your home has multiple floor types, we would advise creating zones to configure a power mode for each area in your home.
Select 'Mapping and zoning' for more information on this feature.
Please follow the steps in the video.
Your robot can create a map of your home. It can also create multiple maps, if you have more than one floor in your home.
Once you have a map, you can divide it into different areas. These are known as zones.
You can then assign different power modes to your different zones. For example, you can clean the hallway on Quiet and clean the Kitchen on Max.
You can also use Restrictions to adapt how your robot behaves in certain areas, turning off its brush bar for example.
Mapping and zoning give you more control over your robot and how it cleans your home.
Simply go to 'Mapping and zoning' in your machine's menu, and then select 'Create new map'.
To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.
If your robot becomes stuck, you'll need to recover it to start mapping again. Simply move it away from the obstacle and place it back on the floor in roughly the same place and press its power button to resume.
Once your robot has finished mapping it will return to the dock.
You'll then be guided to zone your map. If you're not, go to 'Mapping and zoning' in your machine's menu and follow the on-screen instructions there.
Using the dock location is a good way to orientate your map. Narrow areas on your map will likely mark doorways and can be a good place to define a zone.
Once you've completed zoning, you'll see the new zones in the drawer on your home screen.
Now you can assign power modes to each of them.
Your robot will also clean zone-by-zone, will tell you which zone it is in on your home screen and will update your map as it cleans each zone, so you can keep track of it mid-clean.
If your map is not complete following Mapping, you can add more areas to the map by allowing your robot to access those areas during a clean.
If your robot discovers more areas to add to your map, go to 'Mapping and zoning' on the robot's menu and then 'Manage zones'.
Follow the same process for zoning.
Ensure your Wi-Fi router has an internet connection and that your mobile device has a good signal strength.
We recommend downloading the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the App Store for iOS devices and the Google Play Store for Android devices.
Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.
Launch the app on your mobile device.
If you already have a Dyson account, select 'Log in' and enter your registered email and password.
If you are a new owner, select 'New owner' to create a login.
If you have registered an account on the Dyson website, you can use this to log into the Dyson Link app.
To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.
Make sure you have your home Wi-Fi network password to hand, as you will need this later.
Your mobile device does not need to be connected to your home Wi-Fi network. You will be able to choose a suitable network during the connection process and provide the machine with the password.
Ensure that your device's Bluetooth is on. On most devices, this can be done by swiping down from the top of the screen and tapping the Bluetooth icon. You can also go into your device's settings to activate Bluetooth.
The Dyson 360 Heurist™ has been optimised to operate on both a 2.4 GHz and a 5 GHz Wi-Fi network
Press 'Add machine'. The app will now perform a scan for products. Select your Dyson machine from the options.
If your machine's icon and serial number do not show after the loading screen is finished, your app was unable to find your robot.
After tapping your machine in the list, the app will continue to the pairing stage.
Pairing over Bluetooth is required in order to send the necessary Wi-Fi credentials to the machine over a secure connection.
Hold your device next to your robot's button.
This will allow your robot to detect your mobile device.
When prompted by the app, press the button on your machine to begin the pairing process.
The machine will then pair with your mobile device over Bluetooth.
Once the robot is paired, tap 'Continue set-up'.
On this screen, you can choose which Wi-Fi network the robot should connect to and enter the password for that network.
If your Wi-Fi network does not have a password, check the option below the password field.
If the machine is already connected to a Wi-Fi network, the app will inform you which network it is connected to.
Select 'Next' to continue connecting the machine to your Dyson account.
Press the 'Submit' button to continue.
Your mobile device will send the robot Wi-Fi credentials for the chosen network and the robot will attempt to connect.
The robot will attempt to connect to your Wi-Fi network and then it will establish a connection with the Dyson cloud.
The robot's connection progress is represented by a purple bar at the top of the screen.
When the machine is successfully connected, a confirmation screen with a tick will show briefly.
If the machine does not currently have an owner set, the Dyson Link app will take you through the set-up process.
If the machine has been connected previously, the app may ask if you are the new owner.
Select 'Yes, I own this robot' to take ownership of the machine. Please note that this will disconnect any other Dyson accounts that are currently linked to the machine.
If you are connecting to the machine as an additional user, you can select 'No, I'm just using it'.
Give your robot a name or set a location to use with voice control services.
The app will prompt you to enter the purchase date of your machine. This is used for your guarantee.
Once the set-up is completed, you can continue into the Dyson Link app where you will be able to start using your machine.
Once the set-up is completed, you can continue into the Dyson Link app where you will be able to start using your machine.
If you receive a slow response message, the robot may be having trouble connecting to the chosen Wi-Fi network. Tap 'Retry' to continue connecting.
Ensure that your Wi-Fi router has a connection to the internet and that the Wi-Fi signal strength is good.
If you are still having issues completing the setup, please retry the connection journey again from the beginning (to do this, press 'No' when asked if you want to retry, and then confirm you want to exit the journey. You will then be taken back to the home screen).
A common issue is incorrect entry of the home Wi-Fi password.
When entering your network password, press the 'Show password' option to ensure the characters being entered are a match. Certain characters can look similar, so take care that 'O', '0', 'I', and '1' are not mixed up.
If your device has trouble connecting to your machine via Bluetooth, the app will display a message.
Tap 'Retry' to attempt pairing again.
If the proximity pairing was unsuccessful, an 8-digit code needs to be entered to continue pairing.
First, locate your robot's 8-digit code. This can be found on the back of your operating manual.
The 8-digit code can also be found behind the cyclone unit, on the main body of the robot.
Please note removing the robot from the dock will interrupt the connection process. We would advise taking a note of the 8-digit code before attempting the connection again if it is interrupted.
The next screen will ask for the 8-digit code and display the serial number of your machine.
After submitting the code, your device will attempt to pair with the machine again.
If the app was unable to find your robot, it may not be seated correctly on the dock or it may not have been ready to connect.
Your device's Bluetooth may also be disabled.
Tap the 'Robot vacuums' category and select your robot.
Remove and replace your robot on its dock.
If the Wi-Fi light does not pulse or if the battery light is unlit, reposition your robot on the dock.
Once correctly positioned, the battery icon will display.
Please wait for approximately 30 seconds until your robot's Wi-Fi light stops pulsing. This shows your robot is ready to connect.
Bluetooth and Wi-Fi should still be enabled on your mobile device.
Keeping your mobile device close will assist the connection process.
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minute period.
If your password has recently been changed, you will need to wait 30 minutes before you are able to log back into the Dyson Link app.
If you are unable to find the the Dyson Link app on your device's app store, it is likely your device is running on an unsupported version of iOS or Android.
Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.
Please follow the steps in the video.
Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.
Press the filter release button and slide the filter cover up.
Check for blockages on both filters.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.
Remove any hair, dirt or debris by hand.
Remove any debris from the airway under the brush bar.
Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.
Reassemble your robot and place it back on the floor in the same location.
Press the pause button to resume cleaning.
Please follow the steps in the video.
You should wash both of the filters at least once a month, to maintain performance.
Do not remove the filters during a clean. Ensure your robot is off, before following these steps.
Press the cyclone release button and remove the cyclone unit.
Pull out the pre-motor filter.
To remove the post-filter, press in the filter release button and slide the filter cover up.
The post-filter can then be removed.
Wash both filters with cold water only. Do not use hot water or detergents.
Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.
Allow both filters to completely dry naturally (they must be dry to touch).
To refit, re-assemble in reverse order.
Your robot requires adequate lighting, clean sensors and a prepared floor space to ensure it is able to navigate correctly.
We would advise checking each of these to ensure your robot does not miss areas while cleaning.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
To connect an additional machine to your Dyson Link app, select the menu icon in the top left of the home screen.
Simply select 'Add machine' to start the connection journey.
The new user will need to complete the connection journey on their device and when asked 'Are you the machine's new owner?', they will need to select 'Yes, I own this machine'.
Ensure your Wi-Fi router has an internet connection and that your mobile device has a good signal strength.
We recommend downloading the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the App Store for iOS devices and the Google Play Store for Android devices.
Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.
Removing and or resetting the robot has different affect for each user.
This will permanently remove the robot from the Dyson Link app. For you and all other connected users.
This will permanently remove the robot from the Dyson Link app for you and all other connected users. This will also restore all of the default factory settings.
This will permanently remove the robot from the Dyson Link app. It will still be available for other users and will retain schedule and Wi-Fi settings.
Please follow the steps in the video.
Your robot can create a map of your home. It can also create multiple maps, if you have more than one floor in your home.
Once you have a map, you can divide it into different areas. These are known as zones.
You can then assign different power modes to your different zones. For example, you can clean the hallway on Quiet and clean the Kitchen on Max.
You can also use Restrictions to adapt how your robot behaves in certain areas, turning off its brush bar for example.
Mapping and zoning give you more control over your robot and how it cleans your home.
Simply go to 'Mapping and zoning' in your machine's menu, and then select 'Create new map'.
To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.
If your robot becomes stuck, you'll need to recover it to start mapping again. Simply move it away from the obstacle and place it back on the floor in roughly the same place and press its power button to resume.
Once your robot has finished mapping it will return to the dock.
You'll then be guided to zone your map. If you're not, go to 'Mapping and zoning' in your machine's menu and follow the on-screen instructions there.
Using the dock location is a good way to orientate your map. Narrow areas on your map will likely mark doorways and can be a good place to define a zone.
Once you've completed zoning, you'll see the new zones in the drawer on your home screen.
Now you can assign power modes to each of them.
Your robot will also clean zone-by-zone, will tell you which zone it is in on your home screen and will update your map as it cleans each zone, so you can keep track of it mid-clean.
If your map is not complete following Mapping, you can add more areas to the map by allowing your robot to access those areas during a clean.
If your robot discovers more areas to add to your map, go to 'Mapping and zoning' on the robot's menu and then 'Manage zones'.
Follow the same process for zoning.
Your robot is able to use one of three power modes when cleaning.
This can be configured using the Dyson Link app.
For maximum suction.
For powerful cleaning.
For quieter cleaning and longer run time.
If you have created zones for your robot's map, a power mode can be chosen per zone.
Select 'Mapping and zoning' for more information on this feature.
Whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the remove section. Here you will find further information.
The easiest way to ensure your robot is up to date is to enable automatic updates. This can be done by linking it to your home network via the Dyson Link app.
Once the robot is connected, you can check the Dyson Link app to see if automatic updates are enabled.
You can do this by tapping the gear icon in the top right of the screen and then selecting "Your robot's settings". Scroll down the settings and ensure that the "Auto-update software" setting is selected.
Some features are only available on the latest version of the robot's software and the Dyson Link app.
The robot's software can be updated via USB stick if no Wi-Fi network is available.
Please note that the machine does not come with a USB stick. To upgrade via USB, you will need to use one formatted to FAT32 with at least 500MB free space.
Check for software updates on the Dyson website and download the latest version onto your USB stick without renaming it. Make sure this software is the only item on the USB stick (no other files or folders).
If the robot is on the dock, lift the robot and place it in front of the dock.
Ensure the robot is off. If any lights are showing, press and hold the power button until the lights switch off.
Remove the post-filter and insert the USB stick into the USB port.
Once the USB stick is inserted, press and hold the power button until a blue ring of animated lights appear.
Once the upgrade is complete the lights will turn off. At this point it is safe to remove the USB stick and replace the filter cover.
WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.
If you have more than one Alexa compatible Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you are referring to.
If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.
Ask Alexa to enable the Dyson Skill, or search for Dyson in the Skills section of the Alexa app. Enable the Skill and authorise the Dyson Skill to connect to your Dyson account.
As the Dyson Skill is linked directly to your Dyson account, the Skill is able to control your Dyson machine through this connection.
If you are prompted to discover smart home devices after enabling the Skill, select 'Cancel' as this is not required.
When you connect your robot, you allow your robot to access the Dyson cloud as well as the Dyson Link app on your phone through your home Wi-Fi.
When part of that connection becomes broken it can mean that you are no longer able to control your robot, you may not be able access your map data in the Dyson cloud and scheduled cleans will not start.
The Dyson Link App will also indicate the source of the problem and provide more information on how to resolve the issue.
If any of these problems occur try the following steps:
Try removing your robot from its dock for approximately 30 seconds and then replacing it. This will force your robot to re-establish connection with your home network and the Dyson Cloud.
If your robot's Wi-Fi light flashes continuously, your robot may not be able to connect to your home network. Try locating your robot's dock closer to your home Wi-Fi router to improve signal strength.
Check that there isn't a problem with your home Wi-Fi by confirming that your phone is connected to Wi-Fi and that you can access the internet.
If you have to restart your router, also force your robot to re-connect by picking it up and replacing it on its dock.
If the problem still persists, and your robot's Wi-Fi light is illuminated, there may be a problem with the Dyson Cloud. Please try again later.
The clean duration is an estimate and will vary depending on the following factors:
The specific power mode per zone can either increase the estimated time or decrease it.
For example, MAX mode will offer a faster clean, but if the space is too large to complete on one charge, the robot will need to return to the dock.
Subject to the power mode selected and the space that robot is vacuuming, there may be a need for 1 or more recharges. Each recharge will add time to what was previously estimated.
The robot may become stuck in an enclosed space, narrow area or upon an object. This includes underneath furniture, entering or exiting rooms with confined doorways, threshold strip between rooms or object not removed when preparing the vacuuming space.
If the robot encounters these issues, the estimated clean duration may increase.
To avoid this, we recommend preparing your home before starting a clean.
Each time you begin a clean, we recommend you:
Areas that are no longer appearing on the map or have been newly discovered will not have a power mode set against them.
If the dock has recently been moved or a change in layout has occurred within the home, your robot will need to remap the space.
If the robot was unable to access a certain area, it will not appear on the map. So that the robot can map the whole home, please ensure there is a clear path for it to navigate.
Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.
The robot may have discovered a new or previously blocked area, which has yet to be zoned. Existing and new un-zoned maps should be removed.
If you would like to zone this new area for future cleaning, please assign it a location.
To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.
If the robot is interrupted, encounters an obstacle or becomes stuck, you will need to restart the mapping process.
Ensure that there is a clear path for your robot to navigate, so that it can map your whole home.
Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.
Once your robot has finished and returned to the dock, you will be able to view the generated map and any other existing maps on the Dyson Link app.
Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.
Press the power button on your robot to resume cleaning.
If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.
If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.
There are three different types of restrictions you can create to suit your home.
When your robot enters a 'No climb' area, it will vacuum this area but will avoid climbing obstacles.
If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.
When your robot enters a 'Brush bar off' area, it will vacuum this area with the brush bar switched off.
If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.
'Avoid area' restrictions can be used to stop the robot cleaning certain areas.
It will avoid entering these areas during the clean.
Please follow the steps in the video.
If the status screen on the Dyson Link app no longer displays the zone the robot is currently cleaning, the robot may have detected a change in its location or the environment.
If the dock has recently been moved or a change in layout has occurred within the home, your robot will need to remap the space.
If the robot was unable to access a certain area, it will not appear on the map. So that the robot can map the whole home, please ensure there is a clear path for it to navigate.
Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.
The robot may have discovered a new or previously blocked area, which has yet to be zoned. Existing and new un-zoned maps should be removed.
If you would like to zone this new area for future cleaning, please assign it a location.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filters can be washed, the bin can be cleaned with a damp cloth only. All parts must be completely dry before being refitted to the machine.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. We would advise checking the machine for blockages and washing the filters.
If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.
Please follow the steps in the video.
Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.
If the clear bin is full, gently lift the cyclone out of the clear bin and empty the contents into your household bin.
Press the filter release button and slide the filter cover up.
Check for blockages on both filters.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Use a coin to turn the brush bar end cap anti-clockwise and remove the brush bar.
Remove any hair, dirt or debris by hand.
Remove any debris from the airway under the brush bar.
Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.
Please follow the steps in the video.
You should wash both of the filters at least once a month, to maintain performance.
Do not remove the filters during a clean. Ensure your robot is off, before following these steps.
Press the cyclone release button and remove the cyclone unit.
Pull out the pre-motor filter.
To remove the post-filter, press in the filter release button and slide the filter cover up.
The post-filter can then be removed.
Wash both filters with cold water only. Do not use hot water or detergents.
Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.
Allow both filters to completely dry naturally (they must be dry to touch).
To refit, re-assemble in reverse order.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. We would advise checking the machine for blockages and washing the filters.
If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The noise of the motor can vary depending on which power mode is active.
If your robot is moving between zones, the motor pitch may change if the zone has been configured with a different power mode.
A whistling noise is likely to be caused by a blockage within the machine's airways or gap in the airway seals.
Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.
Press the filter release button and slide the filter cover up.
Check for blockages on both filters.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.
Remove any hair, dirt or debris by hand.
Remove any debris from the airway under the brush bar.
Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.
Reassemble your robot and place it back on the floor in the same location.
Press the pause button to resume cleaning.
Press the power button first to pause the machine.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Check the tracks and remove any hair, dirt or debris by hand.
Keep rotating the tracks until all of the debris is removed.
Use a Phillips screwdriver to release the tracks.
Remove any debris from under the tracks.
Hold the tracks in position, refit the covers and secure in place with the screws.
Place your robot back on the floor in the same location.
Press the pause button to resume cleaning.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
If your machine continues to overheat, please refrain from using it until it has cooled down sufficiently and then carry out the performance checks.
If your robot does not display any light, then it is likely that your robot was unable to return to dock to recharge and has shut down when its battery became low.
This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.
The location of the dock may also need to be reconsidered.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
The Amber ring indicates that your robot has encountered a problem during the clean.
Please note that a flashing amber ring is not the same as a pulsating amber ring.
If the amber ring is pulsating, please select the appropriate option.
If the robot is on the dock, lift the robot and place it in front of the dock.
Press the power button until the lights go out.
Remove and replace your robot on its dock.
Press and hold your robot's power button until the blue ring lights up.
The Amber ring indicates that your robot has encountered a problem during the clean.
The robot will display an additional light to help you find the problem.
Select the appropriate light option to see the relevant recovery steps.
A track light indicates that your robot is unable to move, either because it is stuck or there is something stuck in its tracks.
Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.
Press the power button on your robot to resume cleaning.
If your robot gets stuck in the same place regularly, we'd recommend adding an avoid area so your robot vacuums around it.
Please follow the steps in the video.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Check the tracks and remove any hair, dirt or debris by hand.
Keep rotating the tracks until all of the debris is removed.
Use a Phillips screwdriver to release the tracks.
Remove any debris from under the tracks.
Hold the tracks in position, refit the covers and secure in place with the screws.
Place your robot back on the floor in the same location.
Press the pause button to resume cleaning.
The Amber ring indicates that your robot has encountered a problem during the clean.
If the Amber ring is solid with an additional dock light then the problem has ended the clean, press the power button until the lights go out. Start the next clean as usual.
If this issue continues to occur in the same area, we would advise checking the following.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
The battery lights indicate the state of your robot's battery charge.
A pulsing battery light indicates that your robot is charging. This will change to solid battery lights when your robot is fully charged.
A single flashing battery light indicates that you robot is low on charge and returning to its clean start location.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Clean the metal contacts underneath the robot with a soft, dry microfibre cloth.
Do not use cleaning fluids, liquids or sprays of any kind.
Wipe the metal contacts on the dock with a soft, dry microfibre cloth to clean.
Place the robot on the dock with the clear bin facing the wall.
The battery light should illuminate to indicate that your robot is charging.
Make sure your dock is powered, indicated by the blue light on your dock.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Ensure that the charger is securely plugged into the wall socket.
Ensure the charger cable is firmly pushed into the socket on the dock.
If the light on the dock is still not illuminated, plug the cable into the socket on the other side of the dock.
If this does not resolve the issue, test the charger in a different wall socket.
If only one of the sockets on the dock is working, please select "The dock is damaged".
You might need a replacement part.
It looks like the Power Supply is not working. You can solve this by ordering a new one below.
Power Supply
Part no. 966613-01
Replacement power supply for your Dyson robot.
£55.00
Power Supply
Part no. 966613-01
Replacement power supply for your Dyson robot.
£55.00
£55.00
You might need a replacement part.
It looks like the Docking Station is not working. You can solve this by ordering a new one below.
Docking Station
Part no. 968065-01
A home where your Dyson robot can recharge between cleans
£65.00
Docking Station
Part no. 968065-01
A home where your Dyson robot can recharge between cleans
£65.00
£65.00
The blue ring indicates your robot's cleaning status.
A scrolling blue ring indicates that your robot is getting ready to start the clean.
The blue ring will remain solid while recharging during the clean.
A pulsing blue ring indicates that your robot is paused: press the power button again to restart.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Clean the metal contacts underneath the robot with a soft, dry microfibre cloth.
Do not use cleaning fluids, liquids or sprays of any kind.
Wipe the metal contacts on the dock with a soft, dry microfibre cloth to clean.
Place the robot on the dock with the clear bin facing the wall.
The battery light should illuminate to indicate that your robot is charging.
Press and hold your robot's power button until the blue ring lights up.
The dock light indicates that your robot is returning to its dock, either to recharge mid-clean or at the end of its clean.
If the clean was not started from the dock, the robot will return to its start position.
If the dock light is accompanied by a solid amber ring, a problem has ended the robot's clean.
This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
An animated blue ring indicates a software update is in progress.
If you have auto-update activated, your robot will automatically install the latest software. It must be inactive, on the dock and connected to Wi-Fi to update.
Once the software update has finished, the robot's lights will turn off.
Please don't interrupt your robot, when a software update is taking place.
The Wi-Fi light indicates your robot's connection status.
A pulsing Wi-Fi light indicates that your robot is attempting to connect to your home network. This will change to a solid Wi-Fi light when your robot is connected.
The robot needs to be connected with the Dyson Link app before it can establish a connection with your Wi-Fi router.
Please follow the next step for instructions on how to connect your machine.
Try removing your robot from its dock for approximately 30 seconds and then replacing it. This will force your robot to re-establish connection with your home network and the Dyson Cloud.
If your robot's Wi-Fi light flashes continuously, your robot may not be able to connect to your home network. Try locating your robot's dock closer to your home Wi-Fi router to improve signal strength.
Check that there isn't a problem with your home Wi-Fi by confirming that your phone is connected to Wi-Fi and that you can access the internet.
If you have to restart your router, also force your robot to re-connect by picking it up and replacing it on its dock.
If the problem still persists, and your robot's Wi-Fi light is illuminated, there may be a problem with the Dyson Cloud. Please try again later.
If your robot encounters a problem during the clean and is unable to continue it will display an Amber ring and an additional light.
If your robot does not display any light, then it is likely that your robot was unable to return to dock to recharge and has shut down when its battery became low.
This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.
The location of the dock may also need to be reconsidered.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
Your robot will complete docking when it can detect power on its dock contacts.
Make sure your dock is powered, indicated by the blue light on your dock.
Check that your dock is fully open and mounted on a level base so that it cannot easily move.
Your robot uses its camera to identify and align itself with its docking targets.
Make sure your robot can easily see its docking targets from all angles.
Check that your robot's dock has not moved during the clean.
Your robot needs room to manoeuver in front of the dock.
Provide at least 50cm of clear, level space around the dock.
Carefully place your robot upside down on a soft surface.
This will avoid damaging the camera and sensors.
Clean the metal contacts underneath the robot with a soft, dry microfibre cloth.
Do not use cleaning fluids, liquids or sprays of any kind.
Wipe the metal contacts on the dock with a soft, dry microfibre cloth to clean.
Place the robot on the dock with the clear bin facing the wall.
The battery light should illuminate to indicate that your robot is charging.
When you're ready to begin a clean, simply press and hold your robot's power button until the blue ring lights up.
Alternatively, you can start a clean from the Dyson Link app, by pressing the main button on your home screen. Select which vacuum power mode you want to use, then press the play button to start.
If you would like your robot to return to the dock, you can tell it to stop the clean using the Dyson Link app.
It will automatically navigate back onto the dock to charge, ready for its next clean.
If your robot encounters a problem during the clean and is unable to continue it will display an Amber ring and an additional light.
If your robot does not display any light, then it is likely that your robot was unable to return to dock to recharge and has shut down when its battery became low.
If your robot does not display any light, then it is likely that your robot was unable to return to dock to recharge and has shut down when its battery became low.
This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.
The location of the dock may also need to be reconsidered.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
If you observe your robot moving strangely during the clean, such as driving randomly or rotating on the spot, it may have become lost.
If so, pause and move your robot to its start location or slightly in front of its dock. Then press the power button to resume the clean.
If the robot continues to become lost in the same area, please ensure there is adequate lighting throughout, the robot's sensors are clean and that the room prepared before the start of the clean.
The location of the dock may also need to be reconsidered.
Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.
Make sure your robot has adequate illumination to navigate by for the duration of the clean.
You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.
Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.
Do not use cleaning fluids, liquids or sprays of any kind.
Each time you begin a clean, we recommend you:
Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.
You should choose a location close to your Wi-Fi router, to avoid connection issues.
We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.
We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.
If your robot is experiencing issues navigating around your home, please ensure that it is running the latest available software.
We release software updates regularly that improve reliability and add features to your robot.
The easiest way to ensure your robot is up to date is to enable automatic updates. This can be done by linking it to your home network via the Dyson Link app.
Once the robot is connected, you can check the Dyson Link app to see if automatic updates are enabled.
You can do this by tapping the gear icon in the top right of the screen and then selecting "Your robot's settings". Scroll down the settings and ensure that the "Auto-update software" setting is selected.
Some features are only available on the latest version of the robot's software and the Dyson Link app.
If a clean is started on the dock, the robot will be able to return mid-clean if it needs to recharge.
Please note that cleans scheduled in the Dyson Link app can only start from the dock.
