Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
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Genuine Dyson spare parts and accessories for your machine:
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Battery
Part No. 968670-02
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
If you require this part please email us.
Please contact our customer service team via live chat or email.
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Pre-filter
Part No. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£12.50
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Post filter
Part No. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£22.00
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Bin
Part No. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
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How to get your Dyson machine working to its full potential.
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Wash the filter regularly
Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday
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Email
Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.
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