Your Dyson machine is designed to give you many years of excellent performance.
If your Dyson machine isn’t working properly, please visit our Troubleshooting page where we may be able to help you fix it, or where you can purchase replacement parts.
If our Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Your Dyson machine will be picked up from your home by a courier service. Your machine will be repaired in our service centre and returned to you.
The repair includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine – whichever is soonest.
Booking your Dyson repair
To book a repair , call us on 0800 298 0298 between 8am and 8pm Monday-Friday, and 8am to 6pm on Saturday and Sunday. You can cancel or amend your booking any time up to the day before collection via our courier service.
On the day
Our courier will provide a box for your Dyson to be packaged in for travel, ensuring your machine arrives safely at our workshop for service. We'll then be in touch to confirm when your Dyson will be returned to you.
Machines not included
DC01, DC03, DC04, DC07, DC14, DC15, DC18, DC27
DC16, DC30, DC31, DC34, DC43 Handheld, DC56
DC35, DC44, DC45
DC02, DC05, DC08, DC08T, DC11, DC20, DC21, DC22, DC23 Motorhead, DC26, DC26 City
CR01 and CR02
AM01, AM02, AM03
CSYS, CSYS 2K, CSYS 4K
Repair prices (when not covered under guarantee)
Including motor: £99
Excluding motor: £79
Including battery: £99
Excluding battery: £79