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Book a repair or service

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If your Dyson machine isn’t working properly, please visit our Troubleshooting page where we may be able to help you fix it.

Your Dyson vacuum cleaner is designed to give you many years of excellent performance.

Like all machines, it will work better if regularly serviced. So we offer a fixed-price service on Dyson machines that are now out of guarantee. 

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Booking your service

To book your service , call us on 0800 298 0298 between 8am and 8pm Monday-Friday, and 8am to 6pm on Saturday and Sunday.  You can cancel or amend your booking any time up to the day before collection via our courier service.

On the day

Our courier will provide a box for your Dyson to be packaged in for travel, ensuring your machine arrives safely at our workshop for service. We'll then be in touch to confirm when your Dyson will be returned to you.

Machines not included

Uprights:

DC01, DC03, DC04, DC07, DC15, DC18, DC27

Handhelds:

DC16, DC30, DC31, DC34, DC43 Handheld, DC56

Cordless:

DC35, DC44, DC45

Cylinders:

DC02, DC05, DC08, DC08T, DC11, DC20, DC21, DC22, DC23 Motorhead, DC26, DC26 City

Laundry:

CR01 and CR02

Fans:

AM01, AM02, AM03

Fan heaters:

AM04, AM05

Lights:

CSYS, CSYS 2K, CSYS 4K

Service prices

Full-size machines:

Including motor: £99

Excluding motor: £79

Cord-free machines:

Including battery: £99

Excluding battery: £79

Buying spares and accessories

You can buy spares and accessories for most Dyson products on our Replacement parts page.