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  • Book a repair

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    Please see our Accessibility Statement for more information.

Your Dyson machine is designed to give you many years of excellent performance.

If your Dyson machine isn’t working properly, please visit our Troubleshooting page where we may be able to help you fix it, or where you can purchase replacement parts.

If our Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Your Dyson machine will be picked up from your home by a courier service. Your machine will be repaired in our service centre and returned to you.

The repair includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine – whichever is soonest.

Booking your Dyson repair

To book a repair, contact us using WhatsApp or phone. You can cancel or amend your booking any time up to the day before collection via our courier service.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 0800 298 0298

    Our helpline is open:

    • 08:00 – 20:00 Monday to Friday 
    • 08:00 - 18:00 Saturday and Sunday

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

On the day

Our courier will provide a box for your Dyson to be packaged in for travel, ensuring your machine arrives safely at our workshop for service. We'll then be in touch to confirm when your Dyson will be returned to you.

Machines not included

Uprights:

DC01, DC03, DC04, DC07, DC14, DC15, DC18, DC27

Handhelds:

DC16, DC30, DC31, DC34, DC43 Handheld, DC56

Cordless:

DC35, DC44, DC45

Cylinders:

DC02, DC05, DC08, DC08T, DC11, DC20, DC21, DC22, DC23 Motorhead, DC26, DC26 City, DC38

Laundry:

CR01 and CR02

Fans:

AM01, AM02, AM03, AM08

Fan heaters:

AM04, AM05

Lights:

CSYS, CSYS 2K, CSYS 4K

Repair prices (when not covered under guarantee)

Full-size machines:

Including motor: £99

Excluding motor: £79

Cord-free machines:

Including battery: £99

Excluding battery: £79

Buying spares and accessories

You can buy spares and accessories for most Dyson products on our Replacement parts page.