Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Book a repair or service

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

If your Dyson machine isn’t working properly, please visit our Troubleshooting page where we may be able to help you fix it.

Your Dyson vacuum cleaner is designed to give you many years of excellent performance.

Like all machines, it will work better if regularly serviced. So we offer a fixed-price service from a Dyson Service Engineer on Dyson machines that are now out of guarantee. 

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Booking and cancelling your service

To book your Dyson Service Engineer appointment, call us on 0800 298 0298 between 8am and 8pm Monday-Friday, and 8am to 6pm on Saturday and Sunday. You can cancel your appointment any time up to the day before the appointment.

Your Service Engineer will contact you before your appointment to confirm an estimated time of arrival.

On the day

Your Dyson Service Engineer will assess your machine and advise you of any action needed before doing any work. You’ll also be able to view and purchase an extensive range of Dyson accessories for your machine.

Machines not included


DC01, DC03, DC04, DC07, DC15, DC18


DC16, DC30, DC31, DC34, DC43 Handheld, DC56


DC35, DC44


DC02, DC05, DC08, DC08T, DC11, DC20, DC21, DC22, DC23 Motorhead, DC26, DC26 City


CR01 and CR02


AM01, AM02, AM03

Fan heaters:

AM04, AM05

Service prices

Full-size machines:

Including motor: £99

Excluding motor: £79

Cord-free machines:

Including battery: £99

Excluding battery: £79

Buying spares and accessories

You can buy spares and accessories for most Dyson products on our Replacement parts page. Or you can buy them direct from the engineer on the day.