Let's get your machine working.
Dyson 360 Eye Robot vacuumLet's get your machine working.
Dyson 360 Eye Robot vacuum-
-
Washing the filters
-
Issue resolved
-
More help required
-
How to use the cleaning modes
-
Start from the dock
-
Issue not resolved, speak to our Customer Support Team
-
Start off the dock (no auto charge)
-
Know your robot
-
The base
-
Dock and charger
-
Filters
-
Charging and run time
-
Quick start guide
-
Serial number and password location
-
User guide
-
How to charge the machine
-
Taking the machine to a different country
-
What's in the box?
-
How to use the power button
-
Helpful hints
-
Preparing the room
-
Issue resolved
-
Where to place the dock
-
How does the robot navigate?
-
Troubleshooting
-
Dyson Link app and connectivity
-
Alexa Help and Support
-
Connecting to Alexa
-
Query resolved
-
Issue not resolved, please speak to our Customer Support Team
-
Controlling a machine with Alexa
-
Disconnecting a machine from Alexa
-
Issues with Alexa
-
Alexa didn't respond to my request
-
Alexa is still not responding
-
Issue resolved
-
Issue not resolved, please speak to our Customer Support Team
-
I can't log in with my Dyson account
-
Alexa isn't discovering my machine
-
Alexa isn't discovering my machine
-
Alexa did something unexpected with my machine
-
Incorrect commands
-
What can I ask Alexa?
-
Google Assistant Help and Support
-
How do I connect my Dyson machine to my Google Assistant-enabled device?
-
Controlling a machine with your Google Assistant
-
How do I disconnect my machine from the Google Home app?
-
I'm having problems with Google Assistant
-
Google Assistant didn't respond to my command
-
The Google Assistant is still not responding
-
I’m not able to log into my Dyson account when linking the Dyson Action
-
The Google Home app isn't discovering my machine
-
Google Home isn't discovering my machine
-
My Dyson machine didn’t respond to Google Assistant as expected
-
Incorrect commands
-
What voice commands can I use with my Dyson machine?
-
Post connection troubleshooting
-
Losing connection frequently
-
Issue not resolved
-
Resolved
-
Connection failed
-
Android device
-
Problem setting up the app
-
Issue not resolved, please speak to our Customer Support Team
-
Sign into your Dyson account
-
Prepare your machine for set up
-
WiFi light illuminated
-
Are you now connected to your home network?
-
Select your Dyson machine
-
Android devices
-
Activate WiFi
-
Machine not found
-
Entering machine WiFi password
-
Enter home WiFI password
-
Confirming connection
-
Slow response
-
Error code
-
Which error message
-
Connection failed
-
Prepare your machine for set up
-
Selecting your machine
-
Password
-
Submitting the password
-
Machine not connected
-
Machine not connected
-
Retry password
-
Software download
-
Connection journey
-
Connected and ready to use
-
Just using
-
Not connected
-
New owner
-
Select room
-
Select in house location
-
Purchase date
-
Auto update
-
Solid blue WiFi
-
Slow response error
-
Just before half way
-
Half way or full
-
Second retry unsuccessful
-
Check home screen
-
Machine showing on home screen
-
Issue resolved
-
For Apple devices
-
Enter home WiFi password
-
Activating the WiFi
-
Connecting to your machine's WiFi network
-
My network is not showing
-
Retry the connection journey
-
Connect to your product's WiFi network
-
Confirming connection
-
Slow response
-
Unable to connect
-
After the first quarter
-
Second retry unsuccessful
-
Within the first quarter
-
Red loading bar
-
Finding your machine
-
WiFi light not illuminated
-
Not first time connecting machine
-
Prepare your machine for set up
-
Solid blue WiFi
-
Apple device
-
Connection journey
-
Unusual noise
-
Check power modes
-
Louder than usual
-
Check the Brush bar
-
Issue not resolved, speak to our Customer Support Team
-
Brush bar checks step by step
-
Check the bin and cyclone
-
Check the bin and cyclone
-
Wash the filter
-
Washing the filters - step by step
-
Pick-up Issues
-
Power or electrical issue
-
No power
-
Lights
-
Blue light menu
-
Connectivity issues
-
Connecting to WiFi
-
Robot is cleaning
-
Machine is paused
-
Restart the machine
-
Issue not resolved, speak to our Customer Support Team
-
Robot charged
-
Issue not resolved, speak to our Customer Support Team
-
Battery low
-
Check environment
-
Check on flat surface and retest
-
Red light
-
1 red solid light
-
Check airways
-
Check the bin and cyclone
-
Check the bin and cyclone step by step
-
Wash the filters
-
Restart the machine
-
Issue not resolved, speak to our Customer Support Team
-
Test the Brush bar/tracks
-
Retest the machine in different area
-
Five flashing red status lights
-
Pink light
-
Updating lights
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, speak to our Customer Support Team
-
Issue not resolved, speak to our Customer Support Team
-
Red battery fault light
-
Cleaning the sensors
-
How to clean the sensors
-
Issue not resolved, speak to our Customer Support Team
-
Unable to find the dock
-
Return machine to dock
-
Replacement part required
-
Four solid red status lights
-
Check the charging dock
-
No light on dock
-
Dock lights
-
Replacement part required
-
Push down contacts
-
Change position of the dock
-
Clean contacts
-
Issue not resolved, speak to our Customer Support Team
-
Check power
-
Which lights?
-
Check the battery
-
Check the battery
-
No lights
-
Check the battery
-
Check the battery
-
Charging
-
Machine not charging
-
Replacement part required
-
Dock lights
-
Charging without being in use
-
Charging advice
-
Cleaning unexpectedly
-
Visible issue
-
Lights
-
Navigation issues
-
The machine seems lost
-
How the robot navigates
-
Yes
-
Not vacuuming
-
Machine stopped
-
Robot navigation advice
-
Large areas missed by the machine and returns to dock
-
Robot cannot get into/get out of an area
-
Underneath furniture
-
Machine fell down steps
-
Small reversing movements
-
My robot is missing areas
-
My robot's runtime is too short
-
Brush bar not spinning
-
Brush bar checks step by step
-
Dock issues
-
Robot not docking correctly
-
Machine unable to locate dock
-
Cleaning the sensors
-
Preparing the room
-
Robot is lost
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Prepare the room
-
Restart the machine
-
Check the tracks
-
Removing a blockage
-
Check the bin and cyclone
-
Check the bin and cyclone - step by step
-
Wash the filters
-
Washing the filter - step by step
-
Restart the machine
-
Issue not resolved, speak to our Customer Support Team
-
Cleaning the bin and cyclone
-
Cleaning the Brush bar and tracks
-
Maintaining the 360° Vision camera
-
Cleaning the tank tracks
-
Emptying the bin
-
Software updates
-
Update using the Dyson Link app
-
Enabling WiFi
-
Update the software
-
Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Docking Station
Part no. 968065-01
Docking Station
Part no. 968065-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Docking Station
Part no. 968065-01
A home where your Dyson robot can recharge between cleans
£65.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Bin
Part no. 966607-01
Bin
Part no. 966607-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Bin
Part no. 966607-01
Replacement bin for your Dyson robot.
Out of stock.
£7.50
Cyclone
Part no. 966609-01
Cyclone
Part no. 966609-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Docking Station
Part no. 968065-01
Docking Station
Part no. 968065-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Docking Station
Part no. 968065-01
A home where your Dyson robot can recharge between cleans
£65.00
Post filter cover
Part no. 966956-01
Post filter cover
Part no. 966956-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Post filter cover
Part no. 966956-01
Replacement post-motor filter cover for your Dyson robot.
£19.00
Power Supply
Part no. 966613-01
Power Supply
Part no. 966613-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Post filter
Part no. 966611-01
Post filter
Part no. 966611-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Post filter
Part no. 966611-01
Replacement post filter for your Dyson robot.
Out of stock.
£37.50
Pre-filter
Part no. 966614-01
Pre-filter
Part no. 966614-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Pre-filter
Part no. 966614-01
Replacement pre-motor filter for your Dyson robot.
Out of stock.
£32.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.