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Please follow the steps in the video.
Press the button on the top of the machine to remove the bin and cyclone.
Pull the pre-filter out from behind the bin.
Press in and hold the filter release button and slide out the post-filter cover.
Wash both filters and the post-filter cover with cold water only.
Allow to dry naturally for a minimum of 24 hours.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Your robot can perform a clean starting from the dock or off the dock.
With the bin empty, place the machine on its dock.
Press the power button and the machine will begin cleaning the surrounding area.
If necessary, the robot will automatically return to the dock to charge during the cleaning process.
You can pause the clean by pressing the power button. Press it again to resume cleaning.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
With the bin empty, place the machine on the floor of the room to be cleaned.
Press the power button and the machine will begin cleaning the surrounding area.
When the battery is low the machine will return to its starting point and switch off.
You can pause the clean by pressing the power button. Press it again to resume cleaning.
Power button.
USB port (behind the post-filter).
Cyclone release catch.
Unique 360o vision system.
Sensors.
Finger hold.
Infrared LED.
Cyclone and clear bin.
Carbon fibre Brush bar.
Charging contacts
Tracks.
Charger
Power socket
'Power on' indicator
Charging contacts
Pre-filter
Post-filter
Check and wash the filters regularly according to the instructions to maintain the robot's performance.
Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.
If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.
Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.
This video is a quick guide to getting started with your Dyson 360 eye robot.
NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).
Open the charging dock to 90° and place it against the wall.
Plug in the charger and wrap surplus cable around the plug.
The charger will fit in either side of the dock.
Ensure no objects are within 50 cm (20 inches) of the charging dock.
Place the machine on the dock.
A blue pulsing light indicates that the machine is charging.
A solid blue light shows when the battery is fully charged.
If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.
Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.
If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.
Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.
We’ll do everything we can to help if you decide to take your machine abroad, but we don’t recommend it for the following reasons:
It is for these reasons the guarantee expressly states that the machine is only to be used in the country of origin.
Robot
Dock
Charger
Instruction pack
To switch ‘ON’, press the power button until the blue lights come on.
To pause and unpause during a clean, press the power button.
When the robot is paused, the pause icon will pulse.
When the robot is cleaning, the pause icon will be solid.
To switch ‘OFF’, press the button until the lights go out.
Narrow cables and fabric that may become entangled in the brush bar or tank tracks.
Mats and rugs that are particularly thin or those with deep pile, as well as flooring items with tassels.
Light, loose material such as magazines, papers and sharp items that can be sucked into the robot.
Liquid spills, which can cause damage to the robot.
Bags, shoes or other objects that obscure drops in the room.
Fragile items that may be damaged if bumped into by the robot.
NB: The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The robot cleans in 5x5m grids, centred on the dock. The machine will clean each 5x5m section before moving on to the next.
Position the Dock against a wall at least 50cm from any furniture or other objects.
The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.
The Robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.
The robot drives out 1m into the room with the Brush bar turned off.
The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.
It will work around any obstacles in each section until all of the floor space has been covered before returning to the dock.
NB: If you start the machine off the dock, the first grid will be created using the starting point as the centre of the first grid. This will also be the end point of the cleaning session.
If this is your first time connecting, please select 'Connection journey'.
If you are experiancing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Google and Google Home are trademarks of Google LLC.
Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.
You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.
Follow the instructions in the Google Home app to add your Dyson machines.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.
Google Assistant uses this to name your machine in the Google Home app as well.
To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.
If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.
Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.
Open the Google Home app and tap the machine you wish to remove.
Tap the settings icon in the top right and select "Unlink Dyson".
When you remove your Dyson machine from a home:
Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.
Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.
First, make sure:
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.
Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.
If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.
Select the forgotten password link on the log in screen and follow the instructions.
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.
If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.
Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.
You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"
Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.
Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.
For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".
There are different commands that can be used to interact with Google Assistant, here are some examples:
Turning your Dyson machine on and off
Changing fan speed
Changing oscillation settings
Changing temperature settings
Controlling your Dyson robot
Please ensure you have the latest version of the Dyson Link App installed on your device.
To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.
If the app is displaying a 'robot offline' or 'robot switched off' message but you believe the robot to be online, please try the following:
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
Please ensure when trying to reconnect your robot that it is turned on and Wi-Fi is enabled and working.
Test your Wi-Fi connection by opening a browser window in your device to check that you have a working internet connection. If not, please check your router and home connection and fix your Wi-Fi connection before checking the robot's connection to your app again.
The robot appearing offline may be due to a weak Wi-Fi connection. Please ensure your router and charging dock with your robot are in close proximity to each other. If you are trying to clean rooms that are too far away from your router, you may have to manually move the robot to clean without connected capacity.
To do this, simply place plug the charging dock into the room you want to clean, place the robot on the dock, and press the power button. The robot will then clean your room and return to its dock once completed to charge.
If the robot begins cleaning from a dock placed in an area with Wi-Fi and during its clean moves into an out of range area, this should not cause a problem to the clean. The robot will return to the dock once the clean is completed . However please be aware that if the robot goes out of Wi-Fi range during the clean, you will not be able to remotely control it with the Dyson Link app.
You can power cycle the robot to reset the Wi-Fi. To do this, place the robot on the charging dock, ensuring the battery light illuminates when the robot is on the dock.
Lift the robot off the dock for 10 seconds, then place back on the dock and refresh the Dyson Link app.
If you have gone through the above checks and recommendations, and the robot is now appearing online, please select 'Resolved' .
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.
The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.
You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.
Please also ensure you have sufficient space on your device for the app.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Simply tap on the 'Add a machine' button to begin the connection process.
The Dyson Link app uses WiFi to connect to your machine.
Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.
The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.
Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.
Please ensure the plug is fully inserted into the dock.
The 'power on' indicator panel should illuminate blue on the base of the dock.
To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'Robot vacuums' and then your model of robot.
Remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Please continue to the next screen by selecting 'Okay, got it'
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.
Once in your device's settings, select the WiFi option and choose your home WiFi network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure the devices WiFi is activated and that flight mode is turned off.
When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a WiFi scan for products.
The machine has its own WiFi signal which must be activated to complete connection.
The robot's WiFi light will illuminate blue indicating it is broadcasting.
Should this no longer be the case, please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Press the retry button to make your device scan again for your machine.
Should a error message be dispalyed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.
If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'Submit' at the bottom of the screen.
Please enter the network password for your home WiFi network.
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
You may need to allow extra time for the device to load.
However, if it is taking longer than expected, please press the 'Continue' button.
If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.
If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.
If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
If the connection is unsuccessful, an error message prompt should appear on the devices display.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
Simply tap on the 'Add a machine' button to begin the connection process.
Simply tap on the machine to select it.
The serial number of your machine will appear beneath the machine's name.
The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.
You may need to allow extra time for the device to load.
However, if it is taking longer than expected, please press the 'continue' button.
If this is the first time this error has appeared on your device, please select 'Retry'.
Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that your device has a strong and stable connection to your home WiFi.
Your robot is automatically set to periodically send out a Wi-Fi signal that can be picked up as a local network (also called ‘Wi-Fi’ mode). If desired this mode can be reset by following the instructions below:
Download the 'Reset Wi-Fi' software from the Dyson website on to a USB stick without renaming it. The USB stick must have at least 256MB of free space and must have no other files or folders on it.
The USB stick must be unencrypted and formatted to FAT32 or MS-DOS (FAT)
Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB
Remove the post-filter from the robot and insert the USB stick into the USB port on the back of the machine
Place the robot on a powered dock and ensure it is charging. Press and hold the power button until a ring of pink lights flash to indicate that the robot has started the upgrade.
The software will automatically reset the Wi-Fi mode.
Once complete the robot will turn off.
Remove the USB and replace the filter and filter cover. The robot is now ready to use as normal
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiancing an issue, please select 'Issue not resolved'
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
If you have experienced an issue after completing the setup process, please do the following:
Close the Dyson Link app and clear it from your recently used apps.
Relocate the machine and docking station closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Give your purifier a name or set a location to use with voice control services.
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.
Simply tap on the 'Add a machine' button to begin the connection process.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.
The appliance will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the appliance for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
By restarting the app you will need to restart the connection journey, please select 'Connection journey'.
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that your device remains close to the home WiFi router throughout the pairing process and that the machine is plugged in and switched on.
The connection could still be taking longer than expected, please press the 'Continue' button again.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
Check the WiFi light illuminates.
The machine has been successful connected to the Dyson Link app.
If you wish to familiarise yourself with the machine and configure its settings, please select 'Using the Dyson Link app'.
Alternatively, please chose 'Issue resolved'.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please enter the WiFi password for the home network you are connected to.
To continue, please press 'Submit' at the bottom of the screen.
The machine has its own WiFi signal which must be activated to complete connection.
The robot's WiFi light will illuminate blue indicating it is broadcasting.
Should this no longer be the case, please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'OK, got it' at the bottom of the screen.
The machine should appear as a network in your device's WiFi settings.
Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.
Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The serial number and password can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.
At which stage it will continue the pairing process.
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being prompted to do so. In which case, you will need to restart the connection journey.
Please select 'No' on the next step.
If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please wait for the machine to complete the automatic pairing process.
Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.
You may need to allow extra time for the device to load.
However, if it is taking longer than expected, please press the 'Continue' button.
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
Your device will continually promoted you to enter the home WiFi password until it has been entered successfully.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.
The connection could still be taking longer than expected, please press the 'Continue' button again.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
The appliance will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the appliance for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
By restarting the app you will need to restart the connection journey, please select 'Connection journey'.
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.
Please remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is on a powered dock and that the battery light is illuminated blue.
Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.
Before restarting the Connection journey, please switch the machine off at the wall and unplug it.
Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating that it is broadcasting and awaiting a connection.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcast. After a 30 second period it is ready to connect.
Please continue to the next screen by selecting 'Okay, got it'
Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.
The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.
Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.
Please ensure the plug is fully inserted into the dock.
The 'power on' indicator panel should illuminate blue on the base of the dock.
To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'Robot vacuums' and then your model of robot.
Remove and replace the robot from it's dock.
The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.
Please continue to the next screen by selecting 'Okay, got it'
This will be the network your mobile device is already connected to.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
Click the 'Add machine' button on your Dyson Link app.
A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
The noise of the motor can vary depending on which power mode is active.
For quieter cleaning and longer run time.
For maximum suction.
Using the Dyson Link app, please check the power mode and change if necessary.
This can be resolved checking the post-filter is in place correctly.
Press the circular post-filter cover button to remove from the machine.
Pull out the post-filter and reinsert.
Reconnect the post-filter cover and retest.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Press the cyclone pack release button and remove the cyclone pack.
Using a coin, undo the Brush bar end cap by turning a quarter turn anti-clockwise.
Remove the Brush bar and remove any hair, threads and debris from the Brush bar.
Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.
Check the duct inside the Brush bar housing for blockages and remove as necessary.
Check the Brush bar and end cap for damage.
Rebuild and test the machine
Please follow the steps in the video.
WARNING: It is important that you do not get any part of the cyclone or bin assembly damp or wet.
Press the cyclone pack release button and remove the cyclone pack.
Lift the cyclone out of the bin and empty the contents into a bin.
Clean the shroud with a dry cloth or soft brush.
Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.
Check the duct behind the bin and cyclone for blockages and remove as necessary.
Rebuild and test the machine.
Please follow the steps in the video.
WARNING: It is important that you do not get any part of the cyclone or bin assembly damp or wet.
Press the button on the top of the machine to remove the bin and cyclone.
Pull the pre-filter out from behind the bin.
Press in and hold the filter release button and slide out the post-filter cover.
Wash both filters and the post-filter cover with cold water only.
Allow to dry naturally for a minimum of 24 hours.
Please follow the steps in the video.
Check the lights on the machine.
The robot has detected it can't log into the network.
Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.
Check that your phone/tablet device is running the latest version of a compatible operating system.
Download the latest version of the Dyson Link app from your device's app store or marketplace.
The WiFi light on your robot will pulse whilst connecting.
When connected the light will turn OFF; if the robot fails to connect the light will become solid again.
This indicates that the robot is performing a clean.
Press the power button to unpause the robot.
Place the machine on the docking station to reset the machine.
A blue light should appear to indicate the machine is on charge.
This will restart the machines cleaning program if a fault occurred during a clean.
If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This indicates that the machine is fully charged.
Robot is ready to start cleaning activity.
To switch 'ON' press the power button until the blue lights come on.
NB: Your robot cleans using a vision system; for the machine to operate, ensure that there is adequate lighting in all areas.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
This indicates that the battery is low and the machine is heading back to charge or the machine is on the dock charging.
Once fully charged the battery light will turn solid and the robot can restart cleaning activity.
NB: Your robot cleans using a vision system; to operate successfully, ensure that there is adequate lighting in all areas.
Robot requires adequate lighting to navigate around the room.
Please check the room is well illuminated and try again.
In direct sunlight please try in another location e.g. middle of the room.
Check all sensor covers and the 360 eye camera for dirt, fingerprints or smears.
Wipe with a soft dry, microfibre cloth to clean.
Place the machine on a flat floor space and press the power button to start cleaning.
What are the red lights doing?
