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Dyson Cool™ AM08 pedestal fan (White/Silver)-
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Cleaning the machine
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Oscillation problem
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Check fan feet
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Check the remote
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Replace the battery
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Issue not resolved, speak to our Customer Support Team
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The oscillation won't turn off
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Retest the remote control
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Airspeed won't change
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Check remote control
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Test the Main body controls
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Issue not resolved
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Issue not resolved, speak to our Customer Support Team
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Test airspeed
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Check and clean machine
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Issue not resolved, speak to our Customer Support Team
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Power or electrical issue
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No power
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Check the electrics
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Test the machine
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Dusty smell
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Issue resolved
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Error code
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Issue not resolved, speak to our Customer Support Team
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How to fit the loop amplifier and base
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Check for obstructions
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Check loop amplifier
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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No LED
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Issue not resolved, speak to our Customer Support Team
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Test the machine controls
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Test the remote control
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Replacement part required
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Controls
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Issue not resolved, speak to our Customer Support Team
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How to assemble your Dyson machine
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How to use the controls on the machine
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Getting started
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How to find the serial number
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How to use the remote control
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User guide
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How to use your Dyson machine
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Replacing the remote control battery
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Battery replacement - step by step
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Popular queries
Please select the appropriate option
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush.
WARNING: Do not use polish or detergent on any part of the machine.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Refit the loop amplifier
Remove loop amplifier and refit it ensuring that there is no uneven gap between the Loop and the Main body.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Please select the appropriate option
Please select the appropriate option
Check fan feet
The blue tape used during transit should be removed before use.
Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.
Check the remote
Ensure correct button on remote is being pressed.
ON/OFF.

Oscillation On/Off.

Point the remote directly at the front of the machine while pressing the button.
Replace the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote.
Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Check the remote
Ensure correct button on remote is being pressed.
On/Off

Oscillation On/Off.

Point the remote directly at the front of the machine while pressing the button.
Test the remote
On/Off

Oscillation On/Off

Airflow

Sleep timer

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Replace the battery
Replace the battery with type CR 2032.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Test the remote control
Ensure correct button on remote is being pressed.

Check remote control buttons
On/Off

Oscillation On/Off

Airflow

Sleep timer

Replace the battery
Replace the battery with type CR 2032.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Test the Main body controls
Press and hold the button on the Main body.

You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-01
Replacement remote control for your Dyson fan.
£19.00

Remote control
Part no. 965824-01
Replacement remote control for your Dyson fan.
£19.00
£19.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson AM06/7/8 far surpasses this requirement.
Test airspeed
Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 1.5 meters (4.5') away from the product.
The paper should lift beyond 45 degrees.
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier
Clean with a dry or damp cloth.
Ensure that the narrow opening is free of obstructions.
Main body
Clean the shroud with a dry cloth.
Use a soft brush to clear any blockages from the holes.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Please select the appropriate option
Please select the appropriate option
Do not plug in or attempt to use the machine if the power cord is damaged.
Check the electrics
Check that the household electrics are on.

Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Test the machine
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth.
Shroud - clean with a dry cloth or soft brush.

Do not use polish or detergent on any part of the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Which part is broken?
You might need a replacement part.
It looks like the Loop amplifier is not working. You can solve this by ordering a new one below.
Loop amplifier
Part no. 919565-02
Replacement loop amplifier for your Dyson fan.
£60.00

Loop amplifier
Part no. 919565-02
Replacement loop amplifier for your Dyson fan.
£60.00
You might need a replacement part.
It looks like the Base is not working. You can solve this by ordering a new one below.
Base
Part no. 964308-01
Replacement base for your Dyson fan.
£49.00

Base
Part no. 964308-01
Replacement base for your Dyson fan.
£49.00
£49.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-01
Replacement remote control for your Dyson fan.
£19.00

Remote control
Part no. 965824-01
Replacement remote control for your Dyson fan.
£19.00
£19.00
You might need a replacement part.
It looks like the Telescopic stand is not working. You can solve this by ordering a new one below.
Telescopic stand
Part no. 919935-01
Replacement telescopic stand for your Dyson fan.
£49.00

Telescopic stand
Part no. 919935-01
Replacement telescopic stand for your Dyson fan.
£49.00
£49.00
Error code
If your machine displays an error code please turn the power off and unplug the machine for 60 seconds.

Please repeat this process up to 3 times if your machine displays an F4 error.
Plug the machine back in and retest.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Fit the base
Align the arrows.

Twist the Main body of the machine clockwise until it clicks and locks.

Fit the loop amplifier
Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
Check for obstructions
Remove the loop amplifier from the telescope stand.
WARNING: Do not stand on the base.

Check the opening on the base of the loop for blockages.
Hold the Main body firmly and twist the telescope stand assembly anti-clockwise to unlock.

Check the telescope stand assembly for damage or obstructions.

Check the seal is fitted and seated correctly.

Try to fit the loop again.
Check loop amplifier
Check for damage on the loop amplifier.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Test the machine controls
Try the controls on the machine.

Press the button to turn the machine on or off.
Hold the button to change the airflow.
Test the remote control
Ensure correct button on remote is being pressed.
On/Off

Oscillation On/Off

Airflow

Sleep timer

Point the remote directly at the front of the machine while pressing the button.
Replace the remote battery
Replace the battery with type CR 2032.
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Assemble the machine
Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
The remote control can be magnetically attached to the top of the loop.
Using controls on the machine
Press the Standby button on the appliance to turn ON/OFF.

Press and hold the Standby button on the appliance to adjust the airflow.
Airflow will increase to a maximum before decreasing.
The oscillation and timer functions cannot be operated without the remote control.
Getting started
Please follow the steps in the video.
Serial number
The serial number can be found on the base of the machine.

Using the remote control
Standby On/Off.

Oscillation On/Off

Airflow control

Sleep timer

The oscillation and timer functions cannot be operated without the remote control.
User guide
Please open the PDF for the user guide.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively, press the standby ON/OFF button on the Main body.

Attach the remote control to the top of the machine with the buttons facing down.
Oscillation
Toggle oscillation on or off with the remote.

Airflow
Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.
Timer
To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.

Replace the battery
Replace the battery with type CR 2032.
Is there anything else we can help you with?
Further help
Dyson Cool™ AM08 pedestal fan (White/Silver)