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Dyson online accessibility policy

Last updated: June 6, 2018

Dyson is committed to providing a website that is accessible to the widest possible audience. We strive to conform to consistently high levels of usability across our website, following industry standard best-practice accessibility guidelines. To validate our work, we collaborate with independent accessibility testing providers.

We endeavour to conform to Level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These explain how to make web content more accessible for people with disabilities and help make the web more user-friendly for everyone.

Having problems accessing our content?

We’re aware that we still face challenges in providing a fully-accessible website, so we’re actively working on improving the following issues:

1. Dyson is committed to providing accessible PDFs for new documents and new products. Should you encounter a non-accessible PDF anywhere on the website, please contact us at 0800 298 0298 or  for an alternative format and we’d be happy to provide it for you.

2. We’re currently aware of an accessibility limitation with our video player. This results in screen reader and keyboard-only users having difficulty accessing controls. However, the video can be played and paused. We’re working on a solution to this, currently planned for Autumn 2019.

3. We’re aware some of the videos do not have captions or audio. If you have difficulties accessing the content within the video, you can contact Dyson on 0800 298 0298 or

4. There are a few areas of the site that duplicate the ID of some elements. These have been tested and should not have any impact on current browser or screen reader operation.

5. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating this Animation Lock.

If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us on 0800 298 0298 or

Expert customer service, 7 days a week

Mon - Fri: 8am - 8pm, GMT

Saturday - Sunday 8am - 6pm, GMT

Direct from Dyson

Price-match promise

Dyson Price Promise.

Our prices are checked daily, if within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. 

So you can be confident you’re getting the best price by purchasing direct from Dyson.

Just contact our Customer Service team on 0800 298 0298.

  • Product must be the exact same model as appears in a Dyson Demo store or on and be in stock with a qualifying retailer.
  • Proof of advertised price by a qualifying UK retailer is required.
  • Qualifying retailers are: John Lewis, Currys and Argos.
  • Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
  • Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.

Free next-day delivery

Free next-day delivery

Please note, our cut off for next-day delivery on 03 April 2020 is 1pm.

On orders placed before 8pm seven days a week. (Location restrictions apply, please click here for details)

Scheduled delivery

Pick a day and time slot that suits you. Free options available.

Click and collect

We’ll deliver your machine to a pick-up location of your choice.

Please note that spares, tools and accessories are dispatched separately and will be delivered within 3-5 days.

Money back guarantee

Money back guarantee.

We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care, lighting, purifiers, fans and heaters only).

-  You may cancel up to 35 days after receiving your machine.

-  Contact us on 0800 298 0298 or to cancel.

See our returns policy for further details.


2-year or 5-year guarantee.

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

5-year guarantee on:

-  Upright and cylinder vacuums.

2-year guarantee on:

-  Cordless vacuums;

-  Hair dryers;

-  Purifiers, fans and heaters.

Auto registration

Register your guarantee automatically when buying direct.

Exclusive products

Exclusive products

Shop exclusives from here