Any machine purchases made online on dyson.co.uk or in store at a Dyson Demo Store or mall Demo Zone between 24 October and 24 December 2025 can be returned up until 31 January 2026. This extended returns policy does not apply to individual accessories and spare parts sold separately and not purchased together with a machine, for which our standard 35-day returns policy applies. If you purchased any additional accessories bespoke to your model together with your machine within the same order, you may also return these together with the machine and get a refund. If you are returning a machine purchase that included bundled or complimentary accessories, these must also be returned at the same time to qualify for the refund.
For purchases of any Dyson products from third party retailers the seller’s returns policy applies.
For purchases made from 25 December 2025 onwards, our normal returns policy will apply.
To return a Dyson.co.uk purchase for a full refund, you need to return the machine between 24/10/25 and 31/01/26. For purchases made at a Dyson Demo Store or Demo Zone, a return must be made within the same period. If you are shipping your return, you must hand it to the carrier on 31/01/26 at the latest to qualify for this promotion. Dyson will pay for return shipping.
To return your machine and any accessories purchased together with it, simply contact our customer service team on 0800 298 0298.
The Dyson outlet's refurbished machines are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrives damaged or you have received the wrong product, please contact us.
Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration, or usability will void the terms of your product’s warranty and the Dyson return policy.
All other relevant terms of Dyson’s return policy apply.
