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Support for your Dyson Pure Humidify+Cool purifier humidifier fan Dyson Pure Humidify+Cool™ (White/Silver)

Activate your guarantee

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

You can quickly get up and running with our step-by-step guide.
Play the video. How to set up your machine.

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You can do more with the Dyson Link app¹

The Dyson Link app allows you to monitor and control your purifier humidifier fan – wherever you are. It also lets you know when it's time to run a Deep clean cycle. If you haven't already, download the app for more features and the latest updates.

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Connecting your machine

Follow these three simple steps to connect your machine to the Dyson Link app.

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Step 1

After you've downloaded the Dyson Link app,¹ open it and select 'Add machine' from the menu. Then select your machine.

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Step 2

Hold your mobile device next to your machine's display. This will allow your machine to detect your device.

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Step 3

Press the Standby button on your machine to activate the pairing process. Then follow the on-screen instructions to complete connection set up.

Using your machine

Watch how to use the Auto modes

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Auto purify and humidify

When both Auto modes are selected, your machine will automatically monitor air quality and humidity for you. You can turn them on using the Auto mode buttons on your remote control, or by using the Dyson Link app¹.

Watch how to use Airflow modes

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Airflow modes

You can use either your remote control or the Dyson Link app to change airflow modes¹. Choose between Fan mode, Diffused mode and Breeze mode. Watch the video to learn more about each airflow mode.

Watch how to use Night mode

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Night mode

You can turn on Night mode using your remote control or the Dyson Link app¹. Your machine will then use its quietest settings, with a dimmed display.

Watch how to use the Sleep timer

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Sleep timer

To set your machine to turn off after a selected amount of time, press the Sleep timer button on your remote control or the Dyson Link app. Then select the amount of time you want your machine to run for.

LCD screen icon advising to increase airflow

Achieving your manual humidity setting

If your machine’s LCD shows this icon, you're being advised to manually increase the airflow to eight or above. This may help you to reach your desired humidity level faster.

Other steps that can help include:

• Moving your machine away from air vents

• Keeping your machine away from high traffic doorways

• Using a lower setting for heating or air conditioning units.

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Understanding your screen's icons

The icons on the LCD screen show you which pollutants are present, reporting them in real time. They also tell you about humidity and filter life, and will alert you when it's time to run a Deep clean cycle. 

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Indoor Air Quality Index (AQI)

Shows your air quality over the last 12 seconds, or over the last 24 hours. 

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Particulate matter PM2.5

Your machine is sensing microscopic particles smaller than 2.5 microns, including smoke, bacteria and allergens.

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Particulate matter PM10

Your machine is sensing particles smaller than 10 microns, including pollen, dust and pet dander.

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Volatile Organic Compounds (VOCs)

Your machine is detecting gases released from a wide range of sources, such as aerosol sprays and air fresheners. 

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Nitrogen Dioxide (NO2)

Your machine is detecting oxidising gases such as NO2, released by combustion. Includes cigarette smoke, candles and car emissions.

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Humidifying to 50% target

Shows your machine is humidifying to reach the set 50% target.

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Humidifying to Auto target

Shows your machine is adjusting its settings according to the temperature and humidity of your room.

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Humidification target met

Shows your humidification target has been met.

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Humidification target lower than room humidity

Shows your target humidity is less than the current room humidity.

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Humidification dial

Shows the current room humidity in grey, and the target humidity level in blue.

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Filter life

Shows how much filter life remains on your Combi filter. So you know when to replace it.

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Evaporator status

Indicates the evaporator's level of mineral build-up, and how soon a Deep clean cycle is required.

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Maintenance alerts

Shows a live diagnosis, so you know what to do.

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Indoor temperature

Shows the room's temperature.

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Relative humidity info screen

Shows the current humidity level in your room.

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Wi-Fi

Shows the current status of connection to the Wi-Fi network.

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Increase your airflow

If you see this screen, increase the airflow to eight or above. This may help you to reach your desired humidity level faster.

 

Understanding pollutant levels

When a pollutant causes the air quality to drop, the relevant icon will appear on the LCD screen. The coloured bar on the left of the screen will indicate how much of the pollutant is present, and will continually update as your machine purifies the air. 

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Good

When the green section of the coloured bar is highlighted, your machine is detecting a very low level of the type of pollutant.

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Fair

When the yellow section of the coloured bar is highlighted, your machine is detecting a moderate level of the type of pollutant.

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Poor

When the orange section of the coloured bar is highlighted, your machine is detecting a high level of the type of pollutant.

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Very poor

When the red section of the coloured bar is highlighted, your machine is detecting a very high level of the type of pollutant.

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Extremely poor

When the dark red section of the coloured bar is highlighted, your machine is detecting an extremely high level of the type of pollutant.

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Severe

When the purple section of the coloured bar is highlighted, your machine is detecting a severe level of the type of pollutant.

Voice control. All you have to do is ask.

Using your machine is even quicker and easier with a compatible voice service. You can create your own Siri Shortcuts within the Dyson Link app, or ask Amazon Alexa to enable the Dyson skill.

Amazon Echo compatible image.

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Maintaining your machine

Running a Deep clean cycle

The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time. You'll need 150g of citric acid, then just follow the steps in our video guide.

Play the video. How to replace the filter.

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🛈 We recommend only using citric acid when running a Deep clean cycle. It's a safe, natural cleaning agent, and is widely available.

It's quick and easy to run a Deep clean cycle

You can run a Deep clean cycle in nine simple steps. After pressing the Deep clean cycle button on the front of your machine, start by following steps one and two.

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Remove the filter covers and water tank

Push down on the release buttons to remove the filter covers. The inner door will spring open. Push down the water tank release buttons. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator

Remove the evaporator from your machine, place it in the water tank and refit the cap.

🛈 After completing steps one and two, take the water tank to the sink and follow steps three to nine – as shown on your water tank's sticker.

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Prepare the cleaning solution

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water. Add 150g of citric acid and shake gently until all the citric acid has dissolved. Place the evaporator back in the tank and fill to the Max level with cold water.

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Replace cap and secure clips

Make sure you wipe off any excess water to avoid drips.

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Start the Deep clean cycle

Slide the water tank into your machine. When prompted by the LCD screen, press the Deep clean cycle button. The Deep clean cycle will start and a countdown timer will appear.

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Remove the water tank

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons. Slide the water tank out of the machine and carry to the sink.

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Rinse the evaporator and water tank

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water. Rinse the water tank under a cold tap. Wipe the inside of the water tank to remove any excess solution and any debris.

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Fill the water tank with cold water

Refill the tank to the Max level, wipe off any excess water and replace the cap.

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Reinsert the evaporator and water tank

Push the evaporator back into your machine, close the inner door and replace the filter covers. Slide the water tank back into your machine.

How to change your machine's filter

You can find out how to monitor and replace your Combi filter in our video guide.
See how to replace your filter

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Frequently asked questions

How often does the filter need to be changed?

The Combi filter needs to be changed after 12 months, based on 12 hours’ use a day.

How long can my machine humidify for?

With a full tank, your machine can humidify continuously for up to 36 hours in fan mode 1.

Can I switch off humidification?

Yes. The machine works as a purifier humidifier, or just a purifier fan.

How often should I run a Deep clean cycle?

This depends on the water hardness where you live. The machine prompts you to run the cycle once a month in hard water areas. It prompts you less often in softer water areas. You can select your water hardness with the Dyson Link app¹.

Will the humidifier overheat if it runs out of water?

No. It has a sensor to detect if it’s out of water. The screen alerts you to refill your water tank when needed.

Can multiple users share the same machine?

Yes, an unlimited number of users can use a single machine. The machine will only ever choose the most recent update. For example, if more than one person was updating the scheduling, the most recent change will be the one the machine progresses with.

Where should I place my machine?

Your machine is engineered to purify and humidify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there's at least a few feet of clearance on all sides, so that the air can circulate effectively.

Accessories and replacement parts

Foot pads

Part No. 919938-01

Replacement foot pads for your Dyson machine.

£2.50

Learn more

Remote Control

Part No. 970486-01

Curved and magnetised to store neatly on the machine

Please contact our customer service team via live chat or email.

Power supply

Part No. 970484-02

Power supply for your Dyson purifier humidifier.

Please contact our customer service team via live chat or email.

The Dyson guarantee

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

¹For app compatibility, please search for Dyson Link on the iOS App Store or the Google Play Store.