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Support for your Dyson Supersonic™ Professional edition hair dryer

This is the support page for stylists – if you're not a stylist, you can find your page here. Below you’ll find useful tips, videos, maintenance advice, your user manual and more.

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Using your hair dryer

Learn about your hair dryer's features, and see how to get the best from it.

 

Image from video on how to get started

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Image from video on using your attachments

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A quick guide to your attachments

See how to use your attachments on different hair types, to achieve the best results.

Dyson Supersonic™ hair dryer Professional

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12 combinations for the perfect blow dry

Precise settings for every client. Providing maximum flexibility for different hair types and styles.

Close-up of Cold shot button

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Cold shot to lock in style

You can press and hold the Cold shot button to set a style. Cold shot can also be activated by pressing and holding the Temperature control button.

To discover new styles and perfect your technique, follow @DysonHair on Instagram

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For more styling guides and hair science facts, you can visit our YouTube channel

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Maintaining your hair dryer

This filter information is for stylists who own the Dyson Supersonic™ hair dryer Professional with a two-part filter. If your hair dryer has a one-part filter, the filter cleaning process is different.

Close-up of Dyson filter

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It’s important to clean your filter regularly

This protects your hair dryer's internal components from styling products, clippings and dust, which can prevent your hair dryer from performing as it should. So it's important to clean the filter regularly, or when the white LED lights alert you.

Image from video on why it's important to clean the filter

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Cleaning your filter is quick and easy

You can clean your hair dryer's filter in seven simple steps.

Step 1

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Remove filter unit

Unplug your hair dryer from the mains electricity supply and allow it to cool down before cleaning your filter unit. Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Step 2

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Wipe filter mesh

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth to remove any debris.

Step 3

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Soak filter unit

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap

Step 4

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Remove inner filter

Remove the inner filter from the filter cage.

Step 5

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Rub gently, rinse, then dry

Using your fingertips, rub gently to thoroughly clean each part. Rinse both parts of the filter unit to remove any debris. Completely dry both parts of the filter unit with a dry, lint-free cloth.

Step 6

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Replace inner filter

Check that all debris has been removed before placing the inner filter into the filter cage.

Step 7

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Replace filter unit

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Inside the Dyson Demo Store

Expert advice at the Dyson Demo Store

Our Dyson Experts are on hand to answer any questions you may have, and show you how to get the most from your Dyson Supersonic™ hair dryer Professional.

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Frequently asked questions

How does the Dyson Supersonic™ hair dryer Professional differ from the consumer model?

The Dyson Supersonic™ hair dryer Professional is designed specifically with professional salons in mind, with a filter engineered to meet the needs of a busy salon. It comes with a Professional styling concentrator, whereas the consumer model comes with a standard Styling concentrator. The Professional edition has a longer cable (3.3m).

Why does the Dyson Supersonic™ hair dryer Professional have a different filter to the consumer model?

In busy salon environments, contaminants such as hairspray and dust are drawn into the filter by the powerful Dyson digital motor V9. To protect the technology inside the Dyson Supersonic™ hair dryer Professional, we’ve engineered a depth-loaded filtration system with a 2,600μm woven mesh. Interestingly, during our testing, we identified eight different salon environments around the world. We have engineered our filter to be able to cope with this.

Can I purchase both the Gentle air attachment and Wide-tooth comb attachment for use with my Dyson Supersonic™ hair dryer Professional?

The Gentle air attachment comes in the box when purchased in all countries except US and Canada, and is also available to buy separately. The Wide-tooth comb attachment is available to buy in most countries.

Does the Dyson Supersonic™ hair dryer Professional require any maintenance?

To maintain performance, it’s necessary to clean the filter regularly. You'll be prompted by the flashing white LED lights. You can clean your filter using the instructions in the filter cleaning leaflet that came with your hair dryer, or by using the video and guidance on this page. If the three red lights remain illuminated after cleaning, turn off the hair dryer and contact a Dyson Expert.

Why are the lights on my hair dryer flashing?

If the red or white LED lights are flashing continuously, this could mean your filter needs cleaning. Clean your filter using the instructions in the filter cleaning leaflet that came with your hair dryer, or by using the video and guidance on this page. If the three red lights remain illuminated after cleaning, turn off your hair dryer and contact a Dyson Expert.

The Dyson guarantee

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.