Let's get your machine working.
Dyson V6 Total Clean vacuumLet's get your machine working.
Dyson V6 Total Clean vacuum-
DC59/V6 Range
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Charging the battery
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Troubleshooting
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Using your Dyson machine
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How to attach the accessories
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No further assistance required
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Quick start guide
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Where is the serial number located?
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User guide
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Troubleshooting
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Pick up issue
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Filter has been washed, machine is still pulsating
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Issue resolved
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Replacement part required
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Pick up issues
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Check for blockages within the Direct drive cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Hard floor tool
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Checking for blockages - Wand
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Checking for blockages - Remove the bin
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Replacement part required
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Mini motorised head
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Motorhead
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Check for blockages within the Soft roller cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Machine is pulsating
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Machine pulsates with the bin open
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Machine pulsates with the bin removed
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Machine only pulsates with the filters in
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Confirm the filter has been washed
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Replacement part required
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Washing the filters
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Replacement part required
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Machine doesn't pulsate without the bin
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Replacement part required
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Pick up issue
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Replacement part required
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Check the Wand
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Check the Cleaner head
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Check for blockages within the Direct drive cleaner head
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Check for blockages within the Motorhead
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Check for blockages within the Soft roller cleaner head
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Check for blockages within the Mini motorised head
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Check for blockages within the Hard floor tool
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Power or electrical issue
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Cutting out
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Amber light
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Amber light still showing
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Replacement part required
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Machine is now working
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Blue flashing light
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Replacement part required
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Machine is now charging
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Replacement part required
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No light when charging
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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MAX power button flashes
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7 or 8 times
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11 times
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Issue not resolved, please speak to our Customer Support Team
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No light
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No lights or power
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Light is showing on the machine
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Replacement part required
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Replacement part required
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Red flashing light
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Less than 12
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More than 12 red flashes
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Replacement part required
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Machine will not turn on
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Run time
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Replacement part required
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Unusual noise
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Grating or grinding noise
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Replacement part required
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Machine is still making a grating or grinding noise
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Check for blockages within the Hard floor tool
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Check for blockages within the Direct drive cleaner head
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Replacement part required
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Check for blockages within the Motorhead
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Replacement part required
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Check for blockages within the Soft roller cleaner head
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Replacement part required
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Check for blockages within the Mini motorised head
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Replacement part required
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Unusual smell
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Damp or musty smell
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Steps to help remove the smell
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Washing the filters
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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MAX power button does not work
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Replacement part required
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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Mini motorised head
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Check the electrical contacts
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Motorhead
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Check the electrical contacts
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Direct drive cleaner head
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Check the electrical contacts
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Soft roller cleaner head
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Check the electrical contacts
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Bin inlet jamming
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The bin is damaged
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Issue resolved
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Scratches or marks on the Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Check for blockages within the Direct drive cleaner head
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Checking the Hard floor tool for blockages
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Mini motorised head
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Motorhead
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Check for blockages within the Soft roller cleaner head
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Emptying the bin
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Washing the filters - video
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Pre-filter
Part no. 965661-01
Pre-filter
Part no. 965661-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Brush bar
Part no. 967157-01
Brush bar
Part no. 967157-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Brush bar
Part no. 967157-01
Replacement brush bar for your Dyson vacuum cleaner.
Out of stock.
£27.50
Pre-filter
Part no. 965661-01
Pre-filter
Part no. 965661-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Charger
Part no. 967813-01
Charger
Part no. 967813-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
Part no. 966079-01
Part no. 966079-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Motorhead
Part no. 966084-01
Motorhead
Part no. 966084-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Motorhead
Part no. 966084-01
Replacement motorhead for your Dyson vacuum cleaner.
Out of stock.
£70.00
Soft roller cleanerhead
Part no. 966489-01
Soft roller cleanerhead
Part no. 966489-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Soft roller cleanerhead
Part no. 966489-01
Replacement soft roller cleanerhead for your Dyson vacuum cleaner.
£65.00
Mini Motorhead
Part no. 966086-03
Mini Motorhead
Part no. 966086-03
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Mini Motorhead
Part no. 966086-03
Replacement mini Motorhead for your Dyson vacuum cleaner.
£32.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
Main body
Part no. 966712-02
Main body
Part no. 966712-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
Out of stock.
£60.00
Wand
Part no. 966493-05
Wand
Part no. 966493-05
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Wand
Part no. 966493-05
Replacement wand for your Dyson vacuum cleaner.
Out of stock.
£29.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Wand
Part no. 966493-05
Wand
Part no. 966493-05
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.