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Support for your Dyson Cool™ tower fan

  • Register your machine

    Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Getting started

  • Play the video. How to set up your machine.

Maintaining your machine

  • Play the video. How to clean your Dyson Cool fan.
  • Play the video. How to replace the battery in your remote.

Useful tips

  • Store the remote

    It attaches magnetically to the top of the machine, button-side down.

  • Sleep timer

    Set the sleep timer to your desired length. When it reaches zero, the machine will switch to Standby mode. 

  • Quick, easy cleaning

    Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.

Keep your family cool

Projects a stream of smooth, high-velocity air during warmer months.

Replacing the remote's battery

Unscrew the battery compartment, loosen the base and pull to remove. Then replace the battery and secure with the screw.

Smooth oscillation

At the touch of a button, the fan will gently oscillate to cool a wider area.

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 7 days a week.

    Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.