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The Dyson Link app is essential to get the most from your robot
The Dyson Link app lets you control your robot - wherever you are. You can start cleaning, check your robot's progress or troubleshoot a problem. If you haven't already, download the app now for extra features and the latest updates.
Dyson Link app rated 4.2 out of 5 (average as of May 2020)
Connecting your robot to the Dyson Link app
Follow these steps to connect your machine and perform a clean.
Step 1. Download the Dyson Link app
Once downloaded, select 'Add machine'. Choose your robot and follow the app's set-up process.
Step 2. Connect your machine
With your robot on the dock, hold your device next to the robot's button. Then follow the on-screen instructions. Your robot will now connect.
Step 3. Prepare your home
Remove loose objects from the floor, tidy away cables and open the internal doors. You're now ready to start your first clean.
Step 4. Start cleaning
With your robot on the dock, use the app to choose a power mode and start an 'All areas' clean. Your robot's T-shaped movement helps it locate itself.
Step 5. During a clean
Your robot may return to the dock to recharge its battery, then resume cleaning. If anything else happens, you can use the app to recover your robot.
Step 6. Clean complete
When your robot has finished cleaning it will return to its dock. You can check how the clean went on the app home screen.
Have you completed a few successful cleans?
Troubleshooting your robot set-up
What can cause connection errors and how can I troubleshoot these at home?
Your robot accesses the Dyson cloud through your home Wi-Fi network. If your robot’s Wi-Fi light is not illuminated, this connection may be broken. Check your home network is working correctly. Then connect to the Dyson Link App on your phone. The app will indicate the source of the problem and provide information on how to resolve the issue.
What does 'returning to start' mean?
This means your robot is returning to the starting point of its current clean. This could be at its dock or a position in the room.
Why has my robot not finished its clean?
If your robot encounters an issue during a clean, an Amber ring will be displayed around the icon section. An additional light will display, indicating what the cause of the issue might be. If this happens, you can troubleshoot from the app and follow the steps on-screen to solve the problem.
What should I do if my robot cannot get back to the dock?
This can occur if the robot is picked up and placed in a different location, if lighting has changed significantly or if the robot cannot see enough features to orient itself by. Your robot will initially try to identify its location by cleaning areas close to its last known position. If this fails, it will go into a ‘random bounce’ cleaning pattern to find an area it recognises. You can solve this by returning your robot to its dock.
Why has my robot not cleaned the whole room but says that the clean is completed and has successfully returned to the dock?
The robot will always try to clean all areas it can access. Occasionally, it may avoid an area if the path to get there is considered too risky by the robot, such as a high chance of getting stuck or becoming lost.
Get to know your robot
We recommend completing a few cleans to get to know your robot. You can then move on to mapping to unlock more of your robot's features.
Mapping your home
Creating a map of your home with the Dyson Link app lets your robot learn the layout. This enables additional features and more effective cleaning.
Create a map of your home
Building a complete map can take time, and depends on the size of your house (approx. 3 hours per 100m²). During the mapping process, leave your robot to create your map. It will return to the dock by itself when mapping is complete.
Divide your map into rooms
Once you divide your map into different rooms or zones, you can choose when and how each room is cleaned.
Customise your cleaning
Using the Dyson Link app, you can now direct your robot to clean or avoid specific zones – instantly or as part of a schedule. You can also select a power mode for each zone. Quiet for low-noise cleaning, High for powerful suction, or Max for even deeper cleans.
You can achieve more successful cleans by setting up no-go zones, stopping your robot from climbing uneven surfaces or switching off its brush bar in areas with cables or loose rug edges.
Have you created a map you're happy with?
Understanding how mapping works
What do I do before I start mapping?
Before mapping, it’s a good idea to tidy up any loose objects from the floor and open the internal doors. You will need to download the Dyson Link app to your smartphone and connect your robot to the app. Then place your robot on the dock and you can start mapping.
How long should I expect mapping to take?
Creating a complete map can take time. The length of time will depend on the floor space of your home, so it could take up to a few hours. Our engineers estimate it takes the robot 3 hours per 100m² of floor space.
The robot maps in the same pattern as it cleans – it moves in a spiral in each of the grids it splits the room into. This is so the robot can create a detailed image of the layout of your home. It may take longer than expected initially, but it makes cleaning more effective in the long run.
Can I create maps for multiple floors of my home?
Yes, if you live on more than one floor, you can create a map for each storey of your home. You can also split the map into rooms or smaller ‘zones’ and customise how the robot cleans each room or zone. When you clean on a different floor of your house, you’ll need to move your robot’s dock to each floor and start each clean from the dock.
Why does the robot map the way it does?
The robot splits the room into a grid and works in a spiral pattern around each of those grids. Your robot’s movements, including the characteristic T-shaped pattern, are designed to cover every spot of your home’s floor space. Don’t worry if its movements sometimes look strange, it is simply learning your home’s layout.
Why doesn't my robot clean whilst it's mapping?
Your robot is designed to turn its brush bar off during mapping to conserve its battery power. This enables it to map rooms faster and cover greater distances during the mapping process.
What should I do if my robot gets stuck?
This is easily resolved. Simply open the app, follow the instructions and reposition the machine. Press play on your robot to resume mapping.
What if my robot’s battery runs low?
When your robot is low on battery power it will return to the dock to recharge, then resume mapping from where it left off.
If there is an error during the mapping process, should I start again?
Yes, your robot needs a complete and accurate map of your home, so if any issues arise during mapping it is best to start again.
Understanding your maps
Why didn’t my robot create a full map?
This could be because it was interrupted, or because something blocked its path and it couldn’t continue mapping. It could also be due to the robot returning to the dock to recharge if it didn’t get a chance to continue mapping once fully charged.
Why isn't my map more detailed, e.g. why does it only show the room walls?
Our engineers wanted the robot to be easy to use, so we simplified the design of the map to resemble a floor plan. This is a simpler version than the actual map your robot makes. The more detailed map can be found on the activity map in the Dyson Link app. In the coming weeks, your robot will let you know if there are any difficult areas. You can also set up ‘no-go’ areas which your robot should avoid altogether.
Why do some sections need to be re-mapped?
This might be because your robot had difficulties traversing the floor of a room, or if it was interrupted during mapping. The robot will not cover the same area more than once. However, it may sometimes revisit an area if the path it took meant that it missed part of the floor the first time around.
Can my robot store partial maps if there is a connectivity issue and pick up where it left off?
Your robot doesn’t store partial maps because it needs to create a complete map of the cleaning area. An accurate map of your home is also necessary to create smaller zones and place restrictions on your robot’s movement.
Can I add an area onto a map, or do I need to restart my map?
It is generally better to create a complete map of your home when you start. However, your robot will also add new areas it discovers during cleaning to your existing map. Although your robot can add a new area if it observes it from a clean, this is not as reliable as creating a map of your whole home using the mapping function.
Automated cleaning to suit your lifestyle
Fit cleaning around you with the Dyson Link app
Schedule your cleaning
You can set a time, day and frequency to clean each room. Or turn your robot on whenever you leave the house.
Connect and clean. Wherever you are.
Connect to the Dyson Link app and control your robot, whether you’re home or not.
Use voice commands to control your robot with Alexa
Using your machine is even quicker and easier with a compatible voice service. You can ask Amazon Alexa to enable the Dyson skill or set this up via the Dyson Link app.
Amazon Alexa skill rated 4 out of 5 (average as of May 2020)
Try using these voice commands:
"Alexa, ask Dyson to start cleaning."
"Alexa, ask Dyson to turn on Quiet mode."
"Alexa, ask Dyson for my robot's current status."
Understanding your robot
The robot's features and parts are easy to understand with this simple guide.
1. Navigational camera
2. Cyclone pack release button
3. Cyclone pack (cyclone shroud and bin)
5. Finger hold
6. Power button
7. USB port (behind the post-motor filter)
1. Brush bar
3. Charging contacts
The post-motor filter
The post-motor filter can be found behind the filter cover on the back of your robot.
Check and wash both filters regularly, according to instructions, to maintain performance.
The pre-motor filter
The pre-motor filter can be found by removing your robot's cyclone pack.
1. Power socket
2. Power indicator light
3. Charging contacts
4. Docking targets
The plug unit
You can tidy any surplus cable by wrapping it around the plug.
Looking after your robot
Cleaning the sensors
It's a good idea to clean any dirt, dust or fingerprints from the sensor covers and navigational camera when your robot completes a clean.
Frequently asked questions about maintenance
I didn’t realise that I shouldn’t use cleaning fluids with my robot. Have I damaged my machine?
Your robot should not be used with cleaning fluids. Some contain abrasives that may scratch optical parts, and others include chemicals that can degrade plastics. Check your robot for damage if cleaning fluids have been used.
Lots of fluff is appearing in my robot's bin after cleaning. Is that all genuinely dust or is it vacuuming up my carpet also?
All carpets slowly degrade and lose fibres over time, new carpets in particular, so your robot will clean these loose fibres away. Your robot is no different from our other vacuums in this respect.
What should I do if I see any fluff stuck in my robot's tracks or in the bin?
You should remove fluff from your robot’s tracks and bin to maintain performance.
Wi-Fi capability lets your robot receive software updates via the Dyson Link app, so it's always using the latest version. Turn 'Auto-update software' on in the app.
The Dyson guarantee
'How to' videos
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Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
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Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.
Crittercism, Inc. Service Terms and Conditions The following service terms and conditions (the “Terms and Conditions”) shall be deemed incorporated by reference into each Subscription Order between Crittercism, Inc. (“Crittercism”) and the customer identified thereon (“Customer”). The Terms and Conditions and the applicable Subscription Order shall be collectively known as the “Agreement.” DEFINITIONS 1.1 “App Users” means the users of the Customer App(s). 1.2 “Customer App(s)” means the mobile application(s) of Customer identified in the Subscription Order. 1.3 “Crittercism Materials” means all materials created, developed and provided by Crittercism to Customer in connection with or arising from the Service or the Agreement. 1.4 “Crittercism Platform” means the hosted service made available through the Site that allows for performance monitoring and management to be performed for the Customer App(s) and the documentation therefor. 1.5 “Crittercism Integration Code” means the Software (including without limitation code and scripts) downloadable by Customer from the Site that is configured by Customer and included in the Customer App(s) to enable data to be transmitted from the Customer App(s) to the Crittercism Platform and the documentation therefor. 1.6 “Fees” means the Service fees payable by Customer to Crittercism, as described in the Subscription Order. 1.7 “Service” means the Crittercism Platform and the Integration Code. 1.8 “Site” means the Crittercism website located at http://www.crittercism.com, including without limitation all sub-domains thereof. 1.9 “Subscription Order” means the physical, electronic or online Crittercism order form, as applicable, which is accepted by Crittercism and further describes the Service purchased by Customer. Crittercism Platform and Integration Code 2.1 Crittercism Platform. Crittercism hereby grants Customer the non-transferable, non-exclusive right and license during the Term (defined in Section 6.1) to access and use the Crittercism Platform internally for the sole purpose of performance monitoring and management of the Customer App(s). Customer is responsible for obtaining and configuring all required computer hardware, software and telecommunications services to access the Crittercism Platform. 2.2 Crittercism Integration Code License. Crittercism hereby grants Customer during the Term the non-transferable, non-exclusive right and license: (a) to install and use the Crittercism Integration Code internally for the sole purpose of using the Crittercism Integration Code to provide data from the Customer App(s) to the Crittercism Platform; and (b) to use, reproduce and distribute the Crittercism Integration Code solely as embedded within the Customer App(s) for the purpose of providing data from the Customer App(s) to the Crittercism Platform. 2.3 License Restrictions. Customer shall have no rights or licenses with respect to the Service or the Crittercism Materials except as expressly provided in the Agreement. Without limiting the generality of the foregoing, except as expressly provided in the Agreement, Customer may not (a) copy, distribute, rent, sell, lease, lend, sublicense, or transfer the Service or the Crittercism Materials; (b) make the Service or Crittercism Materials available to any third party; (c) use the Service or the Crittercism Materials on a service bureau basis; (d) to the extent valid under applicable law, decompile, reverse engineer, or disassemble the Service or the Crittercism Materials; (e) alter or modify the Crittercism Integration Code other than as may be reasonably necessary to use the Service for its intended purposes; (f) create derivative works based on the Service or Crittercism Materials; or (g) modify, remove, or obscure any copyright, trademark, patent or other notices or legends that appear on the Service or the Crittercism Materials or during the use and operation of the Service or the Crittercism Materials. Data 3.1 Data Rights. In connection with the operation of the Service, Crittercism collects data regarding Customer’s use of the Service (such data, “Customer Data”) and App Users’ use of the Customer App(s) (such data, “App User Data”). Customer grants Crittercism (and its third party vendor’s subject to confidentiality obligations) the right to use, reproduce and distribute the Customer Data and App User Data in connection with Customer’s use of the Service. Customer further grants Crittercism the right to use, reproduce and distribute Customer Data and App User Data when it is aggregated with other information and not specifically identifiable to Customer or any App User solely for the purpose of publishing industry reports on various metrics of interest (e.g. crash % rate between iOS and Android and latency issues with particular carriers). 3.2 Data Limitations. 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EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SUBJECT MATTER OF THE AGREEMENT, AND EACH PARTY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. CUSTOMER AGREES THAT CUSTOMER’S USE OF THE SERVICE AND CRITTERCISM MATERIALS (INCLUDING WITHOUT LIMITATION ANY RESULTS) IS AT CUSTOMER’S SOLE RISK. CRITTERCISM AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICE OR CRITTERCISM MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE. Indemnification 8.1 Crittercism Indemnification. 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GoogleAnalitycs, The Android Open Source Project: CalendarView, TimePicker, DatePicker (modified), JmDNS, Universal Image Loader, Grantland Chew: AutoFitTextView, Subsampling Scale Image View. Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License. "Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. 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