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Support for your Dyson Outsize vacuum

  • Activate your guarantee

    You can receive support that's tailored to you, exclusive owner benefits and more when you register your machine.

Getting started

You can get up and running quickly with our step-by-step video guide.

Image from video about getting started

Video Transcript

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Woman placing the Dyson Outsize vacuum on the wall dock

Charge fully before first use

It's important to fully charge the battery before using your vacuum for the first time. This helps the battery monitoring system's algorithm more accurately calculate remaining run time.

Using your machine

Understanding the three cleaning modes

  • Dyson V11 vacuum being used on different floor types

    Auto/Med mode

    The optimum balance of power and run time. Med mode applies when a non-powered tool is attached.

  • Dyson V11 vacuum in use

    Eco mode

    Maximum run time for longer cleans all around your home.

  • Dyson V11 vacuum cleaning ground-in dirt

    Boost mode

    Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

Getting to know your cleaner heads

  • High Torque cleaner head cleaning different floor surfaces

    High Torque XL cleaner head

    Our most powerful cleaning on carpet and hard floor. In Auto mode, it automatically adjusts suction power across different floor types, so you can deep clean between carpets and hard floors, without changing the cleaner head.

  • Laser on the cleaner head highlighting dust

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    Laser Slim Fluffy™ cleaner head

    Laser-guided, hard-floor specialist. Soft nylon and anti-static carbon fibre filaments remove fine dust from hard floors and narrow gaps. With a low profile to reach further under furniture.

  • Direct drive cleaner head on carpet

    Direct drive cleaner head

    Drives stiff nylon bristles into carpets to capture ground-in dirt. The motor is integrated into the cleaner head brush bar for powerful, uninterrupted edge-to-edge cleaning.

  • Soft roller cleaner head on a hard floor

    Fluffy™ cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

Dyson-engineered accessories

Our accessories add even greater versatility. Attach to the wand for cleaning up high, or directly to your machine for handheld cleaning.¹

  • Hair screw tool picking up hair

    Hair screw tool

    Picks up long hair and pet hair. Fast. Anti-tangle conical brush bar spirals hair off and into the bin. Motor-driven cleaning for small spaces.

  • Light pipe crevice tool picking up dust

    Light pipe crevice tool

    Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you’re cleaning.

  • Reach-under tool underneath furniture

    Low-reach adaptor

    Bends to comfortably reach down low. Engineered to clean further under furniture by adjusting the wand angle up to 90°.²

  • Built-in dusting and crevice tool

    Built-in dusting and crevice tool

    Wand detaches in a click to reveal a ready-to-go crevice tool, with optional brush, stored inside for on-the-spot cleans.

  • Crevice tool picking up dust

    Crevice tool

    Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

  • Flexi crevice tool showing flexibility

    Flexi crevice tool

    Extends and bends to reach awkward narrow spaces where dust settles around your home and car.

  • Combination tool vacuuming dust

    Combination tool

    Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

  • Soft dusting brush cleaning upholstery

    Soft dusting brush

    For vacuum-assisted dusting of screens and surfaces. Soft bristles lift dust from delicate surfaces.

  • Mattress tool cleaning a mattress

    Mattress tool

    Removes dust, dirt and allergens from mattresses, futons and upholstery.

  • Stubborn dirt brush loosening and picking up dust

    Stubborn dirt brush

    Stiff nylon bristles dislodge ground-in dirt from coarse carpets, high traffic areas and car interiors.

  • Up-top adaptor vacuuming high places

    Up-top adaptor

    Bends and locks at different angles. Fits any compatible tool for effective cleaning in hard-to-reach high areas of your home.

  • Extension hose adding greater reach

    Extension hose

    Adds up to 61cm of flexible reach to any tool attachment, to clean up high or down low in your home or car.

  • Quick-release adaptor

    Quick-release adaptor

    Attaches older Dyson universal-fit tools to our newer machines with quick-release catches.

Charging the battery

You can charge your battery on or off the machine, and in or outside of the dock.

Charging your Dyson Outsize vacuum

Video Transcript

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Changing batteries on the Dyson Outsize vacuum

Swapping batteries

If you have an additional Click-in battery, you can achieve 120 minutes of run time in Eco mode. Change batteries quickly by pressing the red battery release button. Your extra battery clicks into place.

Maintaining your machine

From washing the brush bar to cleaning the filter, our quick guides will help you keep your machine performing at its best.

Image from video about maintaining your machine

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  • Washing the filter

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    Washing the filter

    We recommend washing your filter once a month. When it's clean, always leave to dry for 24+ hours. Watch how.

  • LCD blockage alert

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    Checking for blockages

    Your machine will pulse to alert you if there's a blockage. See how to check for blockages.

  • Emptying the bin

    'Point and shoot' bin emptying mechanism ejects the dirt hygienically. Watch how to do it.

Useful tips

  • Filter being washed at the sink

    Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

  • The bin's MAX marker

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Dyson Outsize vacuum and wall dock

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    How to set up your dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Frequently asked questions

How often should I clean the filter?

The LCD screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine more heavily. After cleaning the filter, always leave it to dry for at least 24 hours. You must ensure it's completely dry before refitting. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend charging additional batteries soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently. This will ensure the vacuum is fully charged when it's next used. When the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't currently connect to the Dyson Link app.

Why isn't my Dyson Outsize vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque XL cleaner head is attached and it's in Auto mode. Other tools and modes are designed for different tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimum balance of power and run time. Auto mode only works with the High Torque XL cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when a non-motorised tool is attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

What's the red slider on the front of the High Torque XL cleaner head for?

You can use the red slider on the High Torque XL cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. Move towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such a vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 7 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

¹Colours vary by model. Not every tool listed applies to all models in the Dyson Outsize™ range. Additional tools and accessories are available to buy at

²Reach-under tool shown with the Dyson V15 Detect™ vacuum. Also compatible with Dyson Outsize vacuums.