Let's get your machine working.
Dyson Solarcycle™ floor light (White/Silver)Let's get your machine working.
Dyson Solarcycle™ floor light (White/Silver)-
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Light not working
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Dyson Link + Connectivity
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Connection journey
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Connecting the light
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Issue resolved
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The Dyson Link app can't find my light
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Re-scan
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Unable to pair
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Connectivity
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Bluetooth issues
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How to connect to your Dyson light
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More help required
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Using the ambient light sensor
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Issue resolved
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Assembly
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Step-by-step guide on how to assemble your Dyson light
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How to turn Bluetooth on and off
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How to use the intensity slider
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Cleaning the light
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Using the colour slider
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Daylight mode set up
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Movement sensor not working
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Pseudo-Daylight set up
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Reposition the Dyson light
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User guide
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Using the USB-C port
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Setting up
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Problem setting up the app
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Issue not resolved, please speak to our Customer Support Team
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Using the Dyson Link app
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Changing app password
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Issue not resolved, please speak to our Customer Support Team
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Explaining the modes
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Power issue
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My light won't switch on
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Turn on using the Dyson Link app
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Turn on using the machine
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Check connection to app
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Turn on using the machine
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Check electrics
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Check power cord
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Check brightness slider
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Remove the power supply
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Reassemble the machine
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Visible issue
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Arm difficult to adjust
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Light colour won't change
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Adjust the colour temperature
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Test other functions on the light
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Replacement part required
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My light is flickering
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Intensity won't change
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Adjust the intensity on the Dyson Link app
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Movement sensor not working
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Check the movement sensor
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Part broken
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The power pack is broken
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.