
Let's get your machine working.
Dyson Pure Cool Link desk purifier fan (White/Silver)-
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Cleaning the machine
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More help required
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Troubleshooting
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Unusual noise
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Clicking
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Clicking when oscillating
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Issue resolved
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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Flashing green light
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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The machine isn't completing the connection
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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Issue not resolved, please speak to our Customer Support Team
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble pairing with the machine
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team
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I'm not sure
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The app isn't finding my machine
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I control my machine with the app?
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Performance
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The airspeed won't change
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Test the remote control
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Change airspeed using app
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Replace the battery
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Remote control doesn't work
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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The airspeed is not as powerful
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Check and clean machine
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Power or electrical issue
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Machine has no power
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No power to the machine at all
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The oscillation works, but no airflow
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Test the remote control
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Dusty
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Issue not resolved
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Visible issue
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The Main body LED does not light
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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The machine won't tilt
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The machine tilts too freely
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There's a problem with the oscillation
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The machine won't oscillate
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Test the remote control
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The oscillation won't turn off
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Test the remote control
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Machine has no power
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Test the remote control
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How to use Auto mode
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Using the app
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Issue resolved
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using the remote
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Changing the sensitivity/air quality target
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Issue resolved
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How to change the air quality target
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User guide
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Quick start guide
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How to assemble your Dyson machine
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How to control airflow
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How to use the remote control
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How to use the sleep timer
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How to use Night mode
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Replacing the remote control battery
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Popular queries
Please select the appropriate option
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance.
WARNING: Do not use polish or detergent on any part of the machine.
Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.
Shroud - clean with a dry cloth or soft brush.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Is the clicking noise only occurring when the machine is oscillating?
Check the machine base
Check around the base of the machine for any debris or obstructions.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Check that your machine has been connected
If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.
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Has your machine been connected to the Dyson Link app?
Please select the appropriate option
Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Some app features may not be available if your machine requires a software update.
Please ensure auto-update is turned on. You can do this by going to your machine’s settings.
This will make sure you automatically receive the latest features and your app functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.

Please ensure that auto-update is turned on. You can do this by going to your machine’s settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, unplug the machine for 10 seconds before plugging back in and switching on. Move your machine and device closer to your Home Wi-Fi.

Turn off and unplug
Please turn the machine off, unplug and leave for 10 seconds.
Move your machine and device closer to the router.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
What stage of the connection journey are you having trouble with?
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.
If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.
Please follow the next step
Router settings
The machine will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the machine for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.
Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.
Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.
Please select the appropriate option
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services
To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine
Select your machine from the available options.

Please follow the next step
Select your machine
Select your machine from the available options on screen.

Plug the machine in and switch on.
Keep your device close to the machine during this process.
Please select the appropriate option
Ensure the machine is plugged in
Your machine will require power through the connection set up.

Home Wi-Fi password
Please have your home Wi-Fi password to hand. You may need this later.

At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.
Your machine will use the same Wi-Fi network as your mobile device during the connection process.

Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.
Please follow the next step
Mobile device
The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.
Activate Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging

Please select the next step
Device proximity
The machine requires a stable Wi-Fi connection to the device you're using.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Retrying connection
Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.
Please follow the next step
Machine Password
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.

Please follow the next step
Machine Password
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.
Please select the appropriate option
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.
Please follow the next step
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.
If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.
Please follow the next step
Continue connection
The connection could still be taking longer than expected, please follow the prompts on the app to continue.
Please select the appropriate option
Connection issue
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.
Please select the appropriate option
Restart the connection journey
If the machine is not appearing in the app's lobby the connection journey will need to be restarted.
Reset Wi-Fi
Before reattempting to connect the machine, reset the machine's Wi-Fi.
To do this press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Enter home Wi-Fi password
Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.
Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
Please follow the next step
Incorrect password
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
- On a removable sticker on the front of the purifier
Notification issue
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please follow the next step
Please select the appropriate option
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.
Please follow the next step
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a Wi-Fi scan for products.

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.
Unable to find machine
If you are not able to see your machine, you can select it using the prompts in the app.

Ensure Bluetooth and Wi-Fi are enabled on your device.

Plug the machine in and switch on.
Keep your device close to the machine during this process.
Select your machine from the available options.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.
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Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on
Please follow the next step
Please follow the next step
Two-factor authentication
Check that the email address shown on the login screen is correct. The code will be sent to the address shown.
The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.
Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.
Reconnecting Wi-Fi
In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Has this resolved the problem?
Your machine's controls are available through the home screen of the app.
You can control the following;
- Turn on/off
- Set the airflow speed
- Set a timer
- Turn auto mode on/off

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Schedules can be added or changed in your machine's settings.
Add events to set a schedule for when your machine should switch on and off. You can also se the following.
- Auto mode enabled/disabled
- Airflow speed
- Oscillation
- Night mode enabled/disabled

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.
Temperature unit setting
The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.

Enabling/disabling continuous monitoring can be changed in your machine's settings.
Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.

The filter life can be checked in your machine's settings.

Filter management
Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.

Your home location can be changed by selecting the appropriate time zone.

Select location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

The room name can be changed in your machine's settings.
Select room location from the available list or enter a custom name.

Once a new room name has been selected, follow the prompts in the app to change.

Switching Wi-Fi
In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please select the appropriate option
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.

Test the remote control
Point the remote directly at the front of the machine while pressing a different option.

Change airspeed using the Dyson Link app
Using the Dyson link app, adjust the fan speed.
Replace the remote control
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Test the airflow power
Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45°.
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?
Please select the appropriate option
Please select the appropriate option
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Press the ON/OFF button on the Main body of the machine.
Has this resolved the problem?
Ensure the correct button on remote is being pressed
Oscillation

Point the remote directly at the front of the machine while pressing the button.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
What sort of smell?
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Filter housing - clean with a dry cloth or soft brush

Filter - your filter may need replacing.
Check filter life within the app, or for excessive build up of dust within the inlet.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Please select the appropriate option
Test the machine
Switch off and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Press the ON/OFF button on the Main body of the machine.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Press the ON/OFF button on the Main body of the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Please select the appropriate option
Check the tilt joint
Check the joint for obstructions.
Ensure that the machine is on a flat, stable surface.

Has this resolved the problem?
Test tilt of the machine
Place the machine on a flat, stable surface.
Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.
Does the loop stay in that position?
Please select the appropriate option
Check the feet of the machine
Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.
Test the remote control
Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control
Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control
Point the remote directly at the front of the machine while pressing a different option.

We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Check the machine
Turn off the power and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Test the remote control
Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Auto mode
Auto mode adjusts the speed according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.
Increasing for poor air quality and reducing as the air quality improves.

If the air quality target is met, the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Please select the appropriate option
Using the app for Auto mode
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Tap the power icon at the top of the menu and tap 'Auto' to select.
In order to stop Auto mode, turn the setting either on or off with the same process.
When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Using the remote control for Auto mode
Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off, press the same button.
When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Sensitivity settings
Your Dyson Pure Cool Link purifier fan will complete a calibration cycle for up to six days from first use.
Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your machine.
A more sensitive air quality target will mean that your purifier is active for longer. Some environments may require this in order to maintain a good air quality level.
Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Select settings by swiping up on the home page.
Tap the air quality target option.
Tap on one of the air quality sensitivity options.
Please select the appropriate option
Assembling your Dyson machine
Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Assembling your Dyson machine
Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Manual mode
Airflow can be set manually by the airflow buttons on the remote.

You can choose a setting from 1 (low flow of air) through to 10 (high flow of air).
Auto mode
Auto mode adjusts the power according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.

If the air is clean the A symbol will turn green and the numerical display will switch off.
If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.

Using the remote control
To operate, point the remote control towards the front of the base.

On/Off

Airflow

Oscillation

Automatic mode

Sleep timer

Night mode

To store, attach the remote control to the top of the appliance with the buttons facing down.

Using the sleep timer
To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.
Using Night mode
The Night mode will dim the display and run quietly, making it ideal for use while sleeping.
When Night mode is enabled (indicated by an illuminated half moon symbol in the top right corner of the display), the display will dim and after 5 seconds will fade to off.
The half moon symbol will remain illuminated.

If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

If in Auto mode, the power will be reduced automatically.

Further help
Dyson Pure Cool Link desk purifier fan (White/Silver)