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To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.
The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Airborne contaminants, such as hairspray, dust and leave-in conditioners, can cause clogging in hair dryer filters, resulting in poor performance over time. We recommend you clean the filter at least once a week to maintain optimum performance, and protect the finely-tuned technology inside your Dyson Supersonic™ Professional edition. In salon environments, where filters can clog quickly, we recommend cleaning it every day.
Please follow the steps in the video.
Cleaning the filter – Regular clean IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Remove the dirty filter cage. Do not run your hair dryer without a filter cage.
Soak the filter cage in dish soap and warm water for at least 30 minutes or overnight.
Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.
Rinse and dry your filter cage. Check that the filter cage is clean by holding it up to the light - you should be able to see light through it. If you can't, repeat the previous step.
Rinse the filter and allow it to dry before refitting it back to the machine.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls. To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:
One white light - Gentle (styling)
Two white lights - Medium (regular drying)
Three white lights - Fast (fast drying)
If this has not resolved the problem, remove the filter cage from the machine.
Remove the filter from the machine.
Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.
Airborne contaminants, such as hairspray, dust and leave-in conditioners, can cause clogging in hair dryer filters, resulting in poor performance over time. We recommend you clean the filter at least once a week to maintain optimum performance, and protect the finely-tuned technology inside your Dyson Supersonic™ Professional edition. In salon environments, where filters can clog quickly, we recommend cleaning it every day.
Please follow the steps in the video.
IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Remove the dirty filter cage. Do not run your hair dryer without a filter cage.
Soak the filter cage in dish soap and warm water for at least 30 minutes or overnight.
Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.
Rinse the filter and allow it to dry before refitting it back to the machine.
Rinse and dry your filter cage. Check that the filter cage is clean by holding it up to the light - you should be able to see light through it. If you can't, repeat the previous step.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Attach a clean, spare filter cage to the machine.
Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.
The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.
To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:
One red light - low gentle drying
Two red lights - Medium 80°C/176°F (regular drying)
Three red lights - High (100°C) Fast drying and styling.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Please retest the machine once in a country with the same electricity supply range to where it was purchased.
Try the machine in a different plug socket.
Check the lights on the machine.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Change the fuse in the machine's plug.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
For intermittent power, please check the lights.
There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.
The machine is switched off using the sliding ON/OFF switch.
If this is the first use, please remove the clear film.
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.) The smell will fade with time and usage.
If the smell still occurs after a few uses, please select the appropriate smell.
If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.
Please try to attach all accessories to the hair dryer.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You can now activate the cold shot feature on the Dyson Supersonic™ Professional edition in two ways:
1. Press and hold the cold shot button situated directly below the Power on/off switch.
2. Press and hold the temperature control button for 1.5 seconds to deactivate heat and activate cold shot.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please follow the steps in the video.
Remove the packaging and instruction manual.
Unplug the appliance.
Do not cut the filter without securing first.
Place the cord and filter in the cardboard packaging.
Cut the filter off and replace with the new filter cover, securing onto the appliance.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.
The Professional concentrator and Smoothing nozzle attach to the stand at the top.
The diffuser attaches to the stand at the bottom.
The hair dryer attaches to the stand at the top.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
Dries hair gently using smooth air.
Fast, precise airflow for controlled styling, one section at a time.
Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
On the power cord near the plug.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Storage Hanger
If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.
If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.
Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.
You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
Dyson Supersonic Professional hair dryer.
User guide
Smoothing nozzle
Professional concentrator
Diffuser
Storage hanger
Non-slip mat
Airborne contaminants, such as hairspray, dust and leave-in conditioners, can cause clogging in hair dryer filters, resulting in poor performance over time. We recommend you clean the filter at least once a week to maintain optimum performance, and protect the finely-tuned technology inside your Dyson Supersonic™ Professional edition. In salon environments, where filters can clog quickly, we recommend cleaning it every day.
Please follow the steps in the video.
Cleaning the filter – Regular clean IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Remove the dirty filter cage. Do not run your hair dryer without a filter cage.
Soak the filter cage in dish soap and warm water for at least 30 minutes or overnight.
Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.
Rinse and dry your filter cage. Check that the filter cage is clean by holding it up to the light - you should be able to see light through it. If you can't, repeat the previous step.
Rinse the filter and allow it to dry before refitting it back to the machine.
Dyson Supersonic™ hair dryer Professional edition
Contact us
You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.