
Let's get your machine working.
Dyson Supersonic™ hair dryer Professional edition-
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Cleaning the appliance
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More help required
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Troubleshooting
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Noise
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Airflow louder than usual
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Regular filter maintenance
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Regular filter maintenance
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Airflow control
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Check the filter
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Check the filter
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Regular filter maintenance
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Clean the filter
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Issue not resolved, please speak to our Customer Support Team
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Regular filter maintenance
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Replace the filter cover
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Temperature
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Machine has no power
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No lights
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Re-test in correct voltage
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Issue not resolved, please speak to our Customer Support Team
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Test the machine in a different plug socket
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Lights
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Intermittent power
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Will not switch off
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Unusual smell
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Unusual smell
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Dusty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Accessories will not attach
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Check all accessories
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Cold shot button not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replace the filter cover
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Replace the filter cover
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No further help required
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Accessories will not magnetise onto the stand
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Lights
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Issue not resolved, please speak to our Customer Support Team
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How to attach the accessories
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Serial number location
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Issue resolved
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Setting up your Dyson machine
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Styling tips
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What's in the box?
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Regular filter maintenance
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Regular filter maintenance
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Regular filter maintenance
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Popular queries
Please select the appropriate option
Cleaning the appliance
To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening is free of obstructions.
Please select the appropriate option
Please select the appropriate option
Airflow selection
The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Which filter do you have?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Maintain optimum performance by cleaning your filter
During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.
About the new Dyson Supersonic™ hair dryer Professional filter
The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.
If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter
Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.
Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage.

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Is the problem with the airflow or the temperature?
Airflow control
The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls. To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:
One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)
If this has not resolved the problem, remove the filter cage from the machine.

Remove the filter
Remove the filter from the machine.
Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
Two-part filter
The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter
The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Which filter do you have?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Replace the filter cover
Attach a clean, spare filter cage to the machine.
Run the machine
Run the machine for at least as long as it took for the symptoms to appear previously, but for no longer than three minutes.
Temperature
The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.
To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:
One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High (100°C) Fast drying and styling.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
Check voltage
Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Plug the machine back in using a different plug socket.
Please retest the machine once in a country with the same electricity supply range to where it was purchased.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Try a different plug socket
Try the machine in a different plug socket.
Lights
Check the lights on the machine.
Which lights are showing?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
Two-part filter
The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter
The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Which filter do you have?
Check the machine
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Change the fuse in the machine's plug.
Has this resolved the problem?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
Two-part filter
The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter
The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Has this resolved the problem?
Check the lights
For intermittent power, please check the lights.
There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.
Which lights are showing?
ON/OFF switch
The machine is switched off using the sliding ON/OFF switch.

Unusual smell
If this is the first use, please remove the clear film.
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.) The smell will fade with time and usage.
If the smell still occurs after a few uses, please select the appropriate smell.
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
Two-part filter
The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter
The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Please select the appropriate option
Using the accessories
The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.
Check all accessories
Please try to attach all accessories to the hair dryer.
Smoothing nozzle

Professional concentrator

Diffuser

Please select the accessory that does not connect to the hair dryer
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
You might need to arrange a visit from a Dyson expert.
It looks like the Professional concentrator isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Professional concentrator
Part no. 969549-01
£19.00

Professional concentrator
Part no. 969549-01
£19.00
You might need a replacement part.
It looks like the Smoothing Nozzle is not working. You can solve this by ordering a new one below.
Smoothing Nozzle
Part no. 969571-01
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00
Smoothing Nozzle
Part no. 969571-01
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Non-slip heat mat is not working. You can solve this by ordering a new one below.
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50

Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50
£3.50
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Pro Cork wall mount is not working. You can solve this by ordering a new one below.
Pro Cork wall mount
Part no. 970008-01
£40.00
Pro Cork wall mount
Part no. 970008-01
£40.00
£40.00
You might need a replacement part.
It looks like the Display stand is not working. You can solve this by ordering a new one below.
Display stand
Part no. 969559-01
Keep all your Dyson Supersonic™ hair dryer styling tools in one place with our new magnetic presentation stand.
£80.00
Display stand
Part no. 969559-01
Keep all your Dyson Supersonic™ hair dryer styling tools in one place with our new magnetic presentation stand.
£80.00
You might need a replacement part.
It looks like the Storage hanger is not working. You can solve this by ordering a new one below.
Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
£3.00

Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
£3.00
£3.00
Cold shot controls
You can now activate the cold shot feature on the Dyson Supersonic™ Professional edition in two ways:
1. Press and hold the cold shot button situated directly below the Power on/off switch.
2. Press and hold the temperature control button for 1.5 seconds to deactivate heat and activate cold shot.
Which button are you having trouble with?
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
How to replace the filter cover
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"
Is there anything else we can help with?
How to replace the filter cover - Step by step
Remove the packaging and instruction manual.
Unplug the appliance.
Do not cut the filter without securing first.
Place the cord and filter in the cardboard packaging.
Cut the filter off and replace with the new filter cover, securing onto the appliance.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Display stand
Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.
The Professional concentrator and Smoothing nozzle attach to the stand at the top.

The diffuser attaches to the stand at the bottom.

The hair dryer attaches to the stand at the top.

Please select the accessory that does not connect to the stand
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
How to use the accessories
Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
Smoothing nozzle
Dries hair gently using smooth air.

Prefessional concentrator
Fast, precise airflow for controlled styling, one section at a time.

Diffuser
Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Finding the machine serial number
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
On the power cord near the plug.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Setting up your Dyson machine
Storage Hanger
If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.

Non-slip mat
If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Accessories
Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them. For more information, select 'How to use accessories'.
Styling
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.
You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
What's in the box?
Dyson Supersonic Professional hair dryer.
User guide
Smoothing nozzle
Professional concentrator
Diffuser
Storage hanger
Non-slip mat
Which filter do you have?
Dyson Supersonic™ Professional edition has two compatible filters. Please select the filter you have in order ensure you are following the latest cleaning guidance for your filter.
The new two-part Filter has been re-engineered for less frequent cleaning in a busy salon environment. The depth loaded, maximum efficiency, maximum airflow (MEMA) filter captures particles, such as hairspray, to protect the machine’s performance. Both plastic parts of the filter are made from tough nylon to withstand washing and repeated removal.
Two-part filter
The width of this filter is slightly wider than the diameter of the supersonic handle.

One-part filter
The width of the filter is the same as the diameter of the supersonic handle.

If you are a Dyson Supersonic™ Professional edition owner, you are entitled to two complimentary MEMA (Two-part) filters. If you are yet to claim these, please contact our Professional team for assistance.
Which filter do you have?
Maintain optimum performance by cleaning your filter
During our testing in salons around the world, we identified there were different salon environments. The environment of your salon will heavily impact how frequently you should conduct a filter clean. We recommend you clean your filter at least monthly or if you experience a drop in product performance or the flashing white LED lights alert you that a filter clean is required.
About the new Dyson Supersonic™ hair dryer Professional filter
The Dyson Supersonic™ hair dryer Professional has a new filter that is different from previous Dyson Supersonic™ hair dryers. Please ensure you are following the latest guidance while cleaning your filter.
If you own a cleaning brush from a previous Dyson Supersonic™ hair dryer kit, do not use it to clean your Dyson Supersonic™ hair dryer Professional filter as it may damage the filter cage. Instead, please only use your fingertips as shown.

Cleaning the filter
Make sure you unplug your machine from the mains electricity supply and allow it to cool down before cleaning your filter unit.

Do not use detergents or polishes.
Hold the handle of your machine and pull the filter unit downwards and onto the cable.

Gently pull open the filter unit and slide it off the cable. Wipe the filter mesh on your machine with a dry, lint-free cloth, to remove any debris.

Leave the filter unit to soak in warm, soapy water for at least 30 minutes. We recommend using a clarifying shampoo or dish soap.

Remove the inner filter from the filter cage.

Using your fingertips, rub gently to thoroughly clean each part. Dust or debris that lines the holes of the filter cage should be visible with the naked eye. Rinse both parts of the filter to remove any debris. Completely dry both parts of the filter with a dry, lint free cloth.

Check that all debris has been removed before placing the inner filter into the filter cage.

Gently pull open the filter unit and slide it onto the cable. Slide the filter unit towards the handle and twist until it snaps into place.

Don’t use your machine without the filter unit attached.

Maintain optimum performance by cleaning your filter
Airborne contaminants, such as hairspray, dust and leave-in conditioners, can cause clogging in hair dryer filters, resulting in poor performance over time. We recommend you clean the filter at least once a week to maintain optimum performance, and protect the finely-tuned technology inside your Dyson Supersonic™ Professional edition. In salon environments, where filters can clog quickly, we recommend cleaning it every day.
Clean the filter
Please follow the steps in the video.
Cleaning the filter - Step by step
Cleaning the filter – Regular clean IMPORTANT: always switch OFF and unplug before carrying out any maintenance.
Remove the dirty filter cage. Do not run your hair dryer without a filter cage.
Soak the filter cage in dish soap and warm water for at least 30 minutes or overnight.
Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds.
Rinse and dry your filter cage. Check that the filter cage is clean by holding it up to the light - you should be able to see light through it. If you can't, repeat the previous step.
Rinse the filter and allow it to dry before refitting it back to the machine.
Further help
Dyson Supersonic™ hair dryer Professional edition