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Dyson Pure Hot + Cool Link™ Black/Nickel Let's get your machine working.

See all steps

Please select the appropriate option

How to replace the filter

Please follow the steps in the video.

Is there anything else we can help with?

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

To replace the non-washable filter unit, ensure the purifier is unplugged.

Press both buttons to lift off the filter.

Remove the old filter.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Lower the new filter unit onto the Main body.

Ensure that the new filter unit clicks into place on the machine.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Is there anything else we can help you with?

Please select the appropriate option

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Please select the type of device you are using

Activate WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

Has your device detected your machine?

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Enter home WiFi password

Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Has your machine successfully connected?

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.

Incorrect password

If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

Underneath the purifier's filter

On the front of the operating manual

On the remote control packaging

On a removable sticker on the front of the purifier

Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.

If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Has your machine successfully connected?

If the connection is unsuccessful, an error message prompt should appear on the devices display.

Are you seeing an error message?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Connection failed

Slow response

Which error message are you seeing?

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If possible, please try relocating the machine closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Ensure that the device is also running the latest version of its operating system.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Have you successfully logged into the app?

Simply tap on the 'Add a machine' button to begin the connection process.

Is this the first time connecting your machine?

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

WiFi settings

To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.

Once in your device's settings, select the WiFi option and choose your home WiFi network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Are you now connected to your home network?

Add a machine

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a WiFi scan for products.

Please select the type of device you are using

Please select the next step

Please select the next step

Enter home WiFi password

Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

Please select the next step

The machine should appear as a network in your device's WiFi settings.

Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.

Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Has the machine begun the pairing process?

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

Underneath the purifier's filter

On the front of the operating manual

On the remote control packaging

On a removable sticker on the front of the purifier

Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.

At which stage it will continue the pairing process.

Notification Issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Please select 'No' on the next step.

Has the machine now begun the pairing process?

If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please wait for the machine to complete the automatic pairing process.

Has your machine successfully paired?

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.

Has your machine successfully connected?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.

At which point did the connection fail?

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine successfully connected?

Connection issue

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Is the WiFi light solid white?

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Is your machine showing in the discoverable list?

Simply tap on the machine to select it.

The serial number of your machine will appear beneath the machine's name.

Please select the next step

Password location

The 8-letter password can be found on your purifier in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier

Once you have located your product's WiFi password, make a note of it so you can reference it easily.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Has your machine successfully connected?

Retry connection

If this is the first time this error has appeared on your device, please select 'Retry'.

Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Has the Dyson Link app now set up successfully?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Connection issue

If you have experienced an issue after completing the setup process, please do the following:

Close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Are you now connected to your home network?

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Has the Dyson Link app now set up successfully?

Connection Successful

The machine has been successful connected to the Dyson Link app.

Configure

If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.

Alternatively, please chose 'Issue resolved'.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off

The button highlighted will turn the main power to the machine on or off.

Is there anything else we can help with?

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Is there anything else we can help with?

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Is there anything else we can help with?

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Is there anything else we can help with?

Oscillation

The button highlighted will turn the machines oscillation on or off.

Is there anything else we can help with?

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Is there anything else we can help with?

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

Scheduling issue

The scheduling function of the app will only work if there are 3 or less schedules set per day. If you have more than 3 per day, please remove as necessary.

If you have less than 3 schedules per day and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.

Is there anything else we can help with?

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

We recommend that auto-update is turned on.

Is there anything else we can help with?

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine successfully connected?

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Simply tap on the 'Add a machine' button to begin the connection process.

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

Has your machine successfully connected?

WiFi lights

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

If you have gone through the above checks and recommendations, please select 'Checks completed'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Attempting to connect

A flashing white light occurs as the machine connects to the Dyson cloud.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Has the light turn solid white?

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the next step

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Remaining close to your machine

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Connection failed message

Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.

Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.

Please select 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Attempting to connect

A flashing white light occurs as the machine connects to the home WiFi network.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Has the light turn solid white?

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

Device proximity

Your device may be encountering a problem reconnecting to the home WiFi.

So that we can ensure the device has a strong and stable WiFi connection, please move it closer to the home router. This should be the one that your machine was previously connected to.

Disabling mobile data

If you are using a device which has mobile data enabled, please disable this within the device's settings.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

WiFi lights

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

Should a error message be displayed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.

If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

A visual inspection of the base is required.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Clean the machine

Press both buttons to lift off the filter.

How to remove the loop amplifier.

Remove filter from appliance.

How to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

How to clear a blockage from the main body of the Dyson heater purifier.

Clean the shroud with a dry cloth.

Reassemble and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Is there anything else we can help with?

Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

The distance and angle for the paper test.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

WARNING: Do not use polish or detergent on any part of the machine.

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

How to clean the loop amplifier with a dry cloth.

Main body

Press both buttons to lift off the filter.

How to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

How to clear a blockage from the main body of the Dyson heater purifier.

Reassemble the machine.

Has this resolved the problem?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 98°F.

The heat airflow button on the remote control.

Has this resolved the problem?

Please select the appropriate option

ON/OFF button

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Has this resolved the problem?

Test the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Airflow but no oscillation

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Ensure the correct button on remote is being pressed

Oscillation

The oscillation button on the remote control.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Do the other buttons on the remote work?

Change the battery

Unscrew the remote control's battery compartment.

How to unscrew the bottom of the remote from the Dyson heater purifier.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

How to remove the battery from the remote control.

Has this resolved the problem?

Dyson Link app

Try using the Dyson Link app to control the oscillation.

Has using the app resolved the problem?

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

Remote Control

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

£27.50

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

Remote Control

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

£27.50

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Interruption in the electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Has the machine been switched on for 9 hours or more?

More than nine hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Has this resolved the problem?

What sort of smell?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

How to clean the loop amplifier with a dry cloth.

Main body

Press both buttons to lift off the filter.

How to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

How to clear a blockage from the main body of the Dyson heater purifier.

Reassemble and test the machine.

Has this resolved the problem?

How to replace the filter

Please follow the steps in the video.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

To replace the non-washable filter unit, ensure the purifier is unplugged.

Unplugging the machine from a power socket.

Press both buttons to lift off the filter.

How to remove the loop amplifier.

Remove the old filter.

How to remove the filter from the machine.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

How to remove the filter from the filter housing.

Remove the filter from the housing.

How to remove the filter from the filter housing.

Dispose the old filter in your household waste bin.

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Filter clicking into place in the filter housing.

Lower the new filter unit onto the Main body.

The filter housing going onto the machine.

Ensure that the new filter unit clicks into place on the machine.

How to fit the filter housing.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

How to fit the filter housing.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

Remote Control

Remote Control

Part no. 967400-05

Replacement remote control for your Dyson Purifier.

£27.50

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Flashing or solid E

If you see a flashing 'E' when trying to use the purifier, it is unable to do what has been requested. If you see a solid 'E' when trying to use the purifier, it shows the machine has stopped functioning correctly.

If you see either a flashing 'E' or a solid 'E' on your purifier's display, please complete the following steps.

The E codes on the display screen of the machine.

Unplug the purifier and leave it for 10 seconds.

Ensure the plug is firmly connected to the socket and switched on at the wall.

Unplugging and plugging the machine into a power socket.

Ensure the room temperature is above 5°C

Ensure there are no blockages in the inlet grille or loop amplifier outlet.

How to clear a blockage from the main body and loop amplifier on the Dyson fan heater purifier.

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

How to check the machine tilts correctly.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

The machine won't oscillate

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

A visual inspection of the base is required.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Oscillation

The oscillation button on the remote control.

Point the remote directly at the front of the machine while pressing the button.

The remote being pointed direct at the display screen on the machine.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

The remote being pointed direct at the display screen on the machine.

Test other buttons on the remote.

Do the other buttons on the remote work?

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

The power button on the remote control.

Airflow control

The airflow button on the remote control.

Auto purification mode

The AUTO button on the remote control.

Focused mode

The jet focused airflow button on the remote control.

Sleep timer

The AUTO button on the remote control.

Cooling mode

The cooling button on the remote control.

Thermostat control

The temperature control button on the remote control.

Oscillation On/Off

The oscillation button on the remote control.

Diffused mode

The diffused airflow mode button on the remote control.

Night mode

The night-time mode button on the remote control.

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

The remote being pointed direct at the display screen on the machine.

On/Off

The power button on the remote control.

Airflow control

The airflow button on the remote control.

Auto purification mode

The AUTO button on the remote control.

Focused mode

The jet focused airflow button on the remote control.

Sleep timer

The sleep timer button on the remote control.

Cooling mode

The cooling button on the remote control.

Thermostat control

The temperature control button on the remote control.

Oscillation On/Off.

The oscillation button on the remote control.

Diffused mode

The diffused airflow mode button on the remote control.

Night mode

The night-time mode button on the remote control.

Does the airspeed change?

Remote control

Point the remote directly at the front of the machine while pressing the button.

The remote being pointed direct at the display screen on the machine.

Test other buttons on the remote.

Do the other buttons on the remote work?

Replacing the battery

Unscrew the remote control's battery compartment.

How to unscrew the bottom of the remote from the Dyson heater purifier.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

How to remove the battery from the remote control.

Has this resolved the problem?

Dyson Link app

Access the App to control the airflow.

Change settings within the app.

Has using the app resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Has this resolved the problem?

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

The machine oscillating.

Is there anything else we can help you with?

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

The airflow button and indicating how to increase the flow.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

The airflow area covered while in diffusing mode.

Personal heating mode

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

The area covered by the machine's airflow while in jet focus mode.

Is there anything else we can help you with?

When the time reaches zero, the machine will go into Standby mode.

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Sleep mode function on the machine.

Is there anything else we can help you with?

Controls

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the temperature.
  • Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

How to change the temperature of the machine.

Is there anything else we can help you with?

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

The power button on the remote control.

Cooling mode

The cooling button on the remote control.

Oscillation On/Off

The oscillation button on the remote control.

Focused mode

The jet focused airflow button on the remote control.

Diffused mode

The diffused airflow mode button on the remote control.

Sleep timer

The sleep timer button on the remote control.

Is there anything else we can help you with?

What do the display icons mean?

Flashing green - WiFi is ready to connect to your Dyson Link app.

A solid green Wi-Fi symbol.

Flashing white - WiFi connecting

A solid white Wi-Fi symbol.

Solid white - WiFi connected

A solid white Wi-Fi symbol.

Off - WiFi disabled.

Solid white - Cleaning/air quality target has not been met.

A large solid white A.

Solid green - Clean/air quality has been met.

A large green A.

Off - Machine is not in Auto mode.

Solid red - Appliance is heating.

A solid red heating symbol

Solid white - Appliance has reached target temperature.

A solid white heating symbol.

Solid white - Appliance is in Night mode.

The night-time mode symbol.

Off - Machine is not in Night mode.

Is there anything else we can help you with?

Please select the appropriate option

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Airflow control

Cooling mode

Thermostat control

Sleep timer

Oscillation On/Off

Diffused mode

Focused mode

Is there anything else we can help you with?

Cooling mode

Press the blue Cooling mode button to enter Cooling mode.

The Power button light will change from red to blue to indicate that you have entered Cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

How to activate the cooling mode on the machine and change the airflow.

Is there anything else we can help you with?

How to use the heater mode

Press the red thermostat control button until the digital display shows the target room temperature.

The temperature control button on the remote control.

The power button light will change from blue to red to indicate that you have entered heating mode.

The heating mode activated shown in red on the machine's power button.

To adjust the airflow speed use the airflow control button or use auto purification mode for automatic control.

The airflow button on the remote control.

On first use the purifier will default to a temperature 3 degrees Celsius higher than the detected room temperature. Thereafter, the purifier will remember the last target temperature.

Target temperature indicator

  • The target temperature indicator will be red while heating and once the target temperature has been reached, the purifier will stop heating the air.
  • The target temperature indicator will change to white when the target room temperature has been reached.
Display shows target temperature of 23 degrees celcius has been reached.

Is there anything else we can help you with?

Auto purification mode

Auto purification mode adjusts the airflow speed according to the air quality in the room.

When enabled (indicated by a white A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing for poor air quality and reducing as the air quality improves.

The AUTO button on the remote control.

Auto purification in cooling mode

If the air quality target is met, the A symbol will turn green and the numbered display will switch off.

A green A on the machine's display screen.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

The machine is purifying at low airflow.

Auto purification in heating mode

The display indicates that the air quality and room temperature are below target; the appliance is heating and purifying the air.

The purifier will display the target room temperature, not the fan airflow.

The display indicates that the air quality is below target but the target room temperature has been met.

The machine purifying while the heating mode is inactive.

The display indicates that the air quality has been met but it's below the target room temperature.

The appliance will continue heating until the target temperature is met.

The machine heating while the purification feature is idle.

The display indicates that the air quality and room temperature targets have been met.

The appliance will continue to monitor the room and restart if the air quality worsens or the temperature falls below target.

Both the purification and heating mode idle.

Is there anything else we can help you with?

Heating and cooling modes

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

The airflow area covered while in diffusing mode.

Is there anything else we can help you with?

Room airflow

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

The area covered by the machine's airflow while in jet focus mode.

Is there anything else we can help you with?

Night mode

  • When Night mode is enabled the display will fade to off.
  • If the purifier is in auto purification mode, the airflow is limited to level 4 for quiet operation.
The night-time mode button on the remote control.