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Dyson Purifier Hot+Cool™ (White / Silver)
See all steps

Please select the appropriate option

Cleaning the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Is there anything else we can help with?

Please select the appropriate option

On/Off

Ensure the machine is switched on.

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Do the other buttons on the remote work?

Changing the battery

Unscrew the remote control's battery compartment.

Replacing the remote control battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

App airflow control

Access the App to control the airflow.

Change settings within the app.

Has using the app resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

£29.00

Remote control

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

£29.00

£29.00

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

£29.00

Remote control

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

£29.00

£29.00

Is your machine linked to the Dyson Link app?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the purifier for 1 minute at the highest temperature setting.

NB: The heating elements will only work with the airflow facing forwards.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Has changing the temperature to 37°C resolved the problem?

Please select the appropriate option

Intermittent power

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has this resolved the problem?

Is your machine linked to the Dyson Link app?

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Does the oscillation work when using the Dyson Link app?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

The machine being plugged into mains electricity.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

What sort of smell?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check and clean machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

You might need a replacement part.

It looks like the 360° Glass HEPA and Activated Carbon Filter is not working. You can solve this by ordering a new one below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£65.00

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£65.00

Out of stock.

£65.00

Keep me updated

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan heater.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.

If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.

Has this resolved the problem?

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

The Dyson Pure Hot+Cool purifier being unplugged.

Plug the machine back in and retest.

The machine being plugged into mains electricity.

Has the noise stopped?

Remove the filters

Switch off and unplug the machine.

To remove your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

With the HEPA+Carbon filter removed, put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine.

Has removing the filters stopped the noise?

You might need a replacement part.

It looks like the 360° Glass HEPA and Activated Carbon Filter is not working. You can solve this by ordering a new one below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£65.00

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£65.00

Out of stock.

£65.00

Keep me updated

Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Has this resolved the problem?

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

The Dyson Pure Hot+Cool purifier being unplugged.

Plug the machine back in and retest.

The machine being plugged into mains electricity.

Has this resolved the problem?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

If your screen is not displaying correctly (incorrect reading, white screen etc), please ensure you have updated all the software to the latest version.

When setting up a product, we strongly recommend enabling auto-updates, to allow your machine to easily download the latest software.

To enable auto-updates, open the Dyson Link app and click the cog at the top right of the home screen.

Click 'Your Purifier's settings'.

Scroll down to 'Software' and enable Auto-update.

Has this resolved the problem?

Restart the machine

Switch off and unplug the machine.

The Dyson Pure Hot+Cool purifier being unplugged.

Ensure all outside doors and windows are closed.

Vacuum the four sensor slots to the left of the LCD screen.

Plug in and test the machine.

The machine being plugged into mains electricity.

Has this resolved the problem?

Switch off and unplug the machine.

The Dyson Pure Hot+Cool purifier being unplugged.

Move the machine to another room.

Plug in and test the machine.

The machine being plugged into mains electricity.

Has this resolved the problem?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your machine is new out of the box and has been turned on for less than one hour, the machine may still be calibrating. This process takes up to one hour to complete. Please leave the machine running during this time.

After one hour, turn the machine off and then on again. Press the power button on either the main body or the remote control.

Do the readings now show?

If your purifier has been plugged into a stable power source for over one hour and the selected readings still do not show, we advise that you perform a factory reset.

Press and hold the power button on both the main body and the remote control.

Continue to hold the buttons until the LCD screen shows a countdown timer.

Once the countdown has been completed, the machine will have reset.

Your purifier will turn on automatically. Leave your machine running for one hour to perform self-calibration.

Note: By resetting the machine, your Wi-Fi network details will have been removed and your purifier will no longer be connected to the Dyson Link app. You will need to restart the connection journey.

Do the readings now show?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

Check remote control

Ensure the correct button on the remote is being pressed.

The oscillation button on the Dyson Pure Hot+Cool purifier remote control.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

The heating and cooling controls on the Dyson Pure Hot+Cool purifier remote control.

Test the heating control.

Test the airflow.

The airflow buttons on the Dyson Pure Hot+Cool purifier remote control.

Test the sleep timer.

The sleep timer on the Dyson Pure Hot+Cool purifier remote control.

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Check with the Dyson Link app

Open the app and set the machine to oscillate.

If you do not have the Dyson Link app set up, please select 'No' as the next option.

Does the machine now oscillate?

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure the correct button on the remote is being pressed.

The oscillation button on the Dyson Pure Hot+Cool purifier remote control.

Has this resolved the problem?

Point the remote at the base of the purifier and test the controls.

Has this resolved the problem?

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Select an option for more information

Alert icon

If your machine shows an alert icon, try turning it off and then on again. If this doesn’t clear the alert, contact Dyson Customer Care.

Has this resolved the problem?

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Filters

The remaining filter life is shown on the LCD screen and will indicate when your filters need replacing.

Is the machine working as expected?

Indoor humidity

The amount of water vapour in the air, shown as a percentage.

Is the machine working as expected?

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example, the burning gas when cooking and in vehicle exhaust emissions.

Is the machine working as expected?

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Is the machine working as expected?

Volatile organic compounds

VOCs are typically odours that may be potentially harmful. These can be found in cleaning products, paints and furnishings.

Is the machine working as expected?

Wi-Fi

The current status of connection to the Wi-Fi network.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

Please select the appropriate option

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Please follow the next step.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Please select the next step

Activating the pairing process

Press the power button on your machine.

This will activate the pairing process.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locate your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Are you this machine's new owner

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Please select the next step

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Please select the next step

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Enable Bluetooth

Please ensure that your device has bluetooth switched on.

Has this resolved the performance issue?

Please select the next step

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locating your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network.

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

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Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information.

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Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Bluetooth on

Please ensure that your device has bluetooth switched on.

Has this resolved the problem?

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We've found these Dyson machines

Please select your machine from the list of discovered machines.

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Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select at which point the connection failed.

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Airflow direction

This button allows you to change the airflow direction between front or rear flow.

The plug being plugged into the mains electricity.

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On/Off

The button highlighted will turn the main power to the machine on or off.

The auto button on the Dyson Pure Cool tower purifier fan remote control.

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Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

A spray being used on the Dyson Pure Cool tower purifier fan with a big cross stating no chemicals should be used.

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Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

The power button on the Dyson Pure Cool tower purifier fan.

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Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

The HEPA filter being secured into the filter shroud on the Dyson Pure Cool tower purifier fan.

Is there anything else we can help with?

Oscillation

The button highlighted will turn the machines oscillation on or off.