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DC02 Standard vacuum

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How to clean the bin and cyclone

Pull back the release catch under carrying handle.

Remove the hose

Remove Hose by pressing yellow catch either side and pull away from inlet.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Remove cyclone top (lid) from the clear bin.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Check the carrying handle and hose inlet for blockages and remove as necessary.

Is there anything else we can help with?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

Check floor tool

Pull the floor tool away from the metal extension tube.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and test machine.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check for blockages

Remove the hose by pressing the yellow buttons and pulling away from the Main body.

Separate the hose, Wand handle and extension.

Check the Wand handle for blockages at both ends and remove as necessary.

Separate the extension tube from the floor tool.

Check the extension tube and hose for blockages and remove as necessary.

Reassemble and test machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check for blockages

Pull back the release catch under carrying handle.

Remove hose

Remove hose by pressing yellow catch either side and pull away from inlet.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Remove cyclone top (lid) from the clear bin.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check cyclone inlet for blockages.

Check carrying handle and hose inlet for blockages.

Re-assemble and test machine.

Has checking the Main body resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Washing the filters

Press the release catch on the cyclone and raise the top of the machine.

Remove the washable long life filters from the machine.

WARNING: Wash the filter in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Leave the filters to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Filters should be washed at least once every 3 months.

Has washing the filters resolved the problem?

Check for blockages

Remove the hose by pressing the yellow buttons and pulling away from the hose inlet.

Separate the hose, wand handle and extension.

Check the wand handle for blockages at both ends, remove as necessary.

Separate the extension tube from the floor tool.

Check the extension tube and hose for blockages and remove as necessary.

Re-assemble and test machine.

Has checking the extension tube, Wand handle and hose resolved the problem?

Test the suction

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Washing the filters

Please follow the steps in the video.

Is there anything else we can help you with?

Washing the filters

Press the release catch on the cyclone assembly and raise the top of the machine.

Remove the washable long life filters from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Filters should be washed at least once every 3 months.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.

This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.

Remember to turn the power off and unplug the machine before you check the filters, and look for blockages prior to restarting the machine.

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Please select one of the appropriate options:

Test the suction

Remove the floor tool from the extension tube.

Ensure that the extension tube is fully extended.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction from the extension tube stronger or weaker than usual?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the bin and cyclone

Pull back the release catch under carrying handle.

Separate parts

Raise top of carrying handle.

Remove hose by pressing yellow catch either side and pull away from inlet.

Lift the bin out of machine.

Remove cyclone top (lid) from the clear bin.

Clean the bin and cyclone

Empty the bin of all dust and debris

Clean the cyclone shroud holes using the brush tool.

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check cyclone inlet for blockages.

Has cleaning the bin and cyclone resolved the problem?

Washing the filters

Press the release catch on the cyclone assembly and raise the top of the machine.

Remove the washable long life filters from the machine.

Wash the filter in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Leave the filters to dry in a warm place for 12 hours. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Filters should be washed at least once every 3 months and replaced once a year.

Has washing the filters resolved the problem?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 0800-298-0298

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.

Please select the appropriate option

Serial number

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help you with?

DC02 User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Storing the accessories

Press the yellow release catch to open the storage cover.

Please note that the tools may feel warm when the machine has been running; this is completely normal.

Is there anything else we can help you with?

How to use the floor tool

Fit the floor tool by pushing firmly into the end of the Wand.

For carpets adjust the control forward.

To use on hard floors, move the control back.

Is there anything else we can help you with?

Assembling your Dyson machine

Attach the hose to the hose inlet on the front of the machine.

Clip the hose to the rear of the handle.

Clip the handle to the Wand.

Press the release catch on the wand to extend, ensuring it 'clicks' into place.

Attach the floor tool to the extension tube.

Is there anything else we can help you with?

How to empty the bin

Pull back the release catch under carrying handle.

Remove hose

Remove hose by pressing yellow catch either side and pull away from inlet.

Separate parts

Raise top of carrying handle.

Lift the bin out of the machine.

Remove cyclone top (lid) from the clear bin.

Clean the bin and cyclone

  • Empty the bin of all dust and debris
  • Clean the cyclone shroud holes using the brush tool

Check the duct, cyclone and carrying handle for blockages

Ensure the inner bin seal is not missing or damaged.

Check cyclone inlet for blockages.

Check carrying handle and hose inlet for blockages.

Is there anything else we can help you with?