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Always disconnect the machine from the mains before cleaning or carrying out any maintenance work.
WARNING: Do not clean the machine with detergents. Always use a clean, soft, damp cloth.
Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out.
Wash it in warm water with a small, soft brush, taking care not to scratch the soap tray front.
The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal.
Replace the soap tray ensuring it clicks into place.
Please note: we do not recommend washing the soap tray in a dishwasher.
Please refer to the programme table in the user guide (section 9 02) or cease to wash the particular unusual item.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Remove some items, or reload the machine and select ‘Spin only’ option.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Do not plug in or attempt to use the machine in this condition.
Dyson Contrarotators are built to last. However, since December 2012 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Locate the top ring of the outer door into the top of the safety hinge.
Lift the door and push it forward until the lower ring of the door 'clicks' into place.
The outer door is designed to 'pop' out of its hinge if leant on, however it is not designed to support a load.
Please select the appropriate F code error.
Please refer to the programme table in the user guide (section 9 02) or cease to wash the particular unusual item.
Remove some items, or reload the machine and select ‘Spin only’ option.
Please attempt to close outer door again, ensuring nothing is trapped.
Please note, to close turn manual release clockwise.
Close the inner door, ensuring nothing is trapped.
Remove blockages from the coin trap.
For a step by step guide on how to check the coin trap, please proceed to the next step.
Never remove any objects from the coin trap while the washing machine is switched on, still running or paused during a wash. Always cancel cycle, switch off machine and allow the water to cool before opening the coin trap.
Place a tray or shallow dish underneath the coin trap.
Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug.
If the tray or dish is full, push the plug into its original position by hand, empty the tray or dish and repeat the process.
Once the water has been removed (a small quantity of water will remain below the level of the plug), lift and hold the childproof tab using a small screwdriver or the reverse end of the Dyson spanner. Turn the window anti-clockwise until it is released.
Remove any objects from the coin trap.
If any more items seem to be blocking the coin trap, pull out the flow accelerator cap.
Remove any items and firmly push the flow accelerator back into place.
Ensuring the seal is in place, lubricate with a drop of washing up liquid.
Make sure the plug is pushed back into the closed position.
Line up the ears at 12 o’clock position and rotate 360°clockwise until it clicks into child proof tab at top.
Always wash hands after handling the coin trap.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.
The recommended wash load has been exceeded or unusual items have been washed. The wash load is uneven.
In future, refer to the programme table in the operation manual.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Check that the water supply is connected and turned on at the tap.
Please select the appropriate F code error.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Turn off the water supply to the machine.
Ensure that the coin trap cover is correctly fitted.
Check that the plug is closed.
For a step by step guide on how to check the coin trap, please proceed to the next step.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Close the inner door, ensuring nothing is trapped.
Remove blockages from the coin trap.
For a step by step guide on how to check the coin trap, please proceed to the next step.
Check that the drainage hose is installed according to the installation instructions (section 5 01 and section 5 02 in the user guide).
Check that the drainage hose is installed according to the installation instructions (section 5 01 and section 5 02 in the user guide).
Check that the water supply is connected and turned on at the tap.
Clean the filters (see section 10 03 in the user guide).
Close the outer door, ensuring nothing is trapped.
Turn manual release clockwise.
Check the programme options wash table in the user guide (section 9 02), to ensure the correct setting is selected.
Turn off the water supply to the machine.
Ensure that the coin trap cover is correctly fitted.
Check that the plug is closed.
Check the drainage hose is draining into a suitable place (drain, sink or standpipe).
Return the Rollerjack handle carefully to its position under the machine.
Wait for the machine to finish the cycle before opening the door. To cancel the wash hold down the ‘Cancel’ button.
If this has resolved the issue, press ‘Start’ to resume the wash.
Hold down the ‘Minimum iron’ button until ‘Child lock off’ is shown on LCD display.
Switch off and unplug the machine.
Ensure the drums have stopped moving.
If the machine has been running on a hot wash, leave it to cool down.
Completely drain the washing machine.
Remove the soap tray.
Using the Dyson spanner or a coin, turn the door release screw 1/4 of a turn clockwise to unlock the door.
Replace the soap tray.
Hold down the ’Minimum iron’ button until ‘Child lock on’ is shown on the LCD.
To deactivate the child lock, hold down the ’Minimum iron’ button until ‘Child lock off’ is shown on the LCD.
To open the soap tray, press the hand symbol on the soap tray.
Do not try to pull out the soap tray without first pressing it in.
Add detergent to the compartment marked 2 for all the main wash programmes.
For a pre-wash option, add detergent to the compartment marked 1.
Fabric conditioner can be added to the compartment marked with a symbol to the level indicated. Do not overfill.
Push the soap tray in to close it, ensuring it clicks in place.
Please note: we advise that you only use powder suitable for automatic washing machines.
Place wash balls and nets directly into the drums of the washing machine.
Do not place wash balls or tablets in drums when using the start delay option (selected models only). This could fade coloured laundry if the detergent touches the fabric before the water soaks the laundry.
Do not place detergent into the drums when using a pre-wash as it will be used before the main wash. Instead, use the soap tray.
Do not cover wash balls or tablets with laundry, as this can inhibit the dispersal of detergent.
Do not stop the wash for long periods of time once it has started. The detergent may not have had time to disperse and concentrations may damage the laundry.
CR02’s drum capacity is larger than conventional washing machines.
This larger load will require a slight increase in detergent. We recommend the following doses:
CR02 with a half load: 1 scoop.
CR02 with a full load: 1 and a half scoops.
CR02 with a half load: 1 dose.
CR02 with a full load: 1 and a half doses.
CR02 with a half load: 2 tablets.
CR02 with a full load: 3 tablets.
Ensure the machine is plugged into the mains and switched on at the socket. Check that the water supply is on at the mains.
Open the outer and inner doors.
Check the drums are empty before placing the sorted laundry into the washing machine.
Close both doors, making sure that both have ‘clicked’ shut.
It is important not to overload the machine. Maximum loads for each programme are shown in the table section 9 02 of the user guide.
Please note: tests have shown that overloading can reduce the wash performance and may cause damage to your machine.
To prevent odours and build-up of deposits within the washing machine, it is recommended that you run an empty 85?C cotton cycle with a half measure of detergent 2 or 3 times a year.
This cycle can be used in addition to the Self clean cycle.
To access the back of the machine ensure the feet are screwed into the cabinet before using the Rollerjack handle to pull the machine out, see section 4 01 of the user guide for more details.
The water inlet filters should be checked regularly for debris or limescale build-up particularly in a hard water area.
Contact your local water authority to find out your water composition.
Turn off the water supply to the machine.
Unscrew both water inlet hoses by hand.
Using pliers, grip the coloured filters, pull them out and rinse them under cold water.
Please note: some water may remain in the hoses.
Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses.
This should be used in the event of a power cut to remove laundry.
Switch off and unplug the machine.
Ensure the drums have stopped moving.
If the machine has been running on a hot wash, leave it to cool down.
Completely drain the washing machine (see section 10 02 in the user guide, under ‘coin trap’).
Remove the soap tray (as described in section 10 01 of the user guide).
Using the Dyson spanner or a coin, turn the door release screw 1/4 of a turn clockwise to unlock the door.
Replace the soap tray.
Approximately every 200 cycles, the machine will display ‘Self clean cycle due’.
This message will be displayed at the end of a finished wash cycle. The self clean cycle is a hygienic cycle which will kill most bacteria in the machine.
You can decide to activate or cancel the Self clean cycle.
Unload the machine as self clean cycle washes at 85?C.
To activate, put half a measure of detergent into the soap tray, then press ‘Start’.
To cancel, press and hold ‘Cancel’.
Dyson CR02 Allergy
