Let's get your machine working.
Dyson DC25 Animal vacuum(Iron/Bright Silver/Moulded Purple)-
DC25/DC29 Upright
-
Cleaning the bin and cyclone
-
More help required
-
How to assemble your Dyson machine
-
Issue resolved
-
Brush bar switch
-
How to carry your Dyson machine
-
How to vacuum
-
Attaching the accessories
-
Serial number location
-
User guide
-
Troubleshooting
-
Unusual noise
-
Grinding noise
-
Stopped - check Brush bar
-
Issue resolved
-
Check the Cleaner head - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
High pitched whistle
-
Issue not resolved, please speak to our Customer Support Team
-
Remove the post-filter
-
Remove the post-filter
-
Remove the post-filter
-
Refit the post-filter
-
Pick up issues
-
The base
-
Clear the Brush bar
-
Check inlet suction
-
Check Cleaner head
-
Check duct
-
Replacement part required
-
Check changeover valve
-
Check the cyclone
-
Wash the filters
-
Washing the filters - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
Check lower duct
-
Both base and hose
-
How to refit the lower duct hose
-
Check changeover valve
-
Check hose suction
-
Check the Wand
-
Check the hose
-
Power or electrical issue
-
The Brush bar is not spinning on the floor tool
-
No power
-
Less than two hours
-
Pick up issues
-
Washing the filters
-
Washing the filters - step by step
-
More than two hours
-
Intermittent power
-
Washing the filters
-
Switch not working
-
Unusual smell
-
Musty - clean cyclone
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
No longer supported
-
Check the post-filter
-
Refit the post-filter
-
Issue not resolved
-
Refit the post-filter
-
Bin base jammed
-
Wand stuck
-
Wand checks step by step
-
Sparks or smoke
-
Stabiliser issue
-
Check Cleaner head for blockages
-
The machine won't stand upright
-
Replace pin
-
Check the stabiliser step by step
-
Issue not resolved, please speak to our Customer Support Team
-
The machine won't recline
-
Refit pins
-
Check mechanism
-
Issue not resolved, please speak to our Customer Support Team
-
Check the Brush bar
-
Is the ball jamming?
-
Check Brush bar - video
-
Replacement part required
-
Spitting out dust
-
Emptying the bin
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Lower duct hose
Part no. 914197-03
Lower duct hose
Part no. 914197-03
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
£5.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
Dyson DC25 Animal vacuum(Iron/Bright Silver/Moulded Purple)
