Let's get your machine working.
DC39c Animal vacuumLet's get your machine working.
DC39c Animal vacuum-
-
How to check for blockages
-
Check blockages
-
More help required
-
Troubleshooting
-
Unusual noise
-
Issue not resolved, please speak to our Customer Support Team
-
Check for blockages
-
Issue resolved
-
Check blockages
-
Check blockages
-
Check the Turbine head
-
Wash the filter
-
Issue not resolved, please speak to our Customer Support Team
-
Wash the filter
-
Check the Dual mode floor tool
-
Musclehead floor tool
-
Check the hose and seals
-
Issue not resolved, please speak to our Customer Support Team
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Pick up issue
-
Suction weaker than usual
-
Check for blockages
-
Strong suction
-
Check the Dual mode floor tool
-
Check floor tool blockage
-
Replacement part required
-
Has this resolved the problem?
-
Check blockages
-
Wash the filter
-
Replacement part required
-
Wash the filter
-
Musclehead floor tool
-
Check floor tool blockage
-
Replacement part required
-
Check blockages
-
Check the Turbine head
-
Check for blockages
-
Replacement part required
-
Check for blockages
-
Check blockages
-
Wash the filter
-
Replacement part required
-
Wash the filter
-
Power or electrical issue
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
No power
-
Less than two hours
-
Issue not resolved
-
Checking for blockages
-
More than two hours
-
Unusual smell
-
Issue not resolved, please speak to our Customer Support Team
-
Damp smell
-
Clean the bin and cyclone
-
Wash the filter
-
Unpleasant smell
-
Visible issue
-
Issue not resolved, please speak to our Customer Support Team
-
Check the floor tool
-
Dual mode floor tool not adjusting
-
Wash the filter
-
Replacement part required
-
Wash the filter
-
Wash the filter
-
Ball is getting hot
-
Checking for blockages
-
Machine spitting out dust
-
Cable won't rewind
-
Quick start guide
-
Issue resolved
-
How to use the Musclehead floor tool
-
How to use the Turbine head
-
How to attach the accessories
-
User guide
-
How to clean the bin and cyclone
-
How to empty the bin
-
Washing the filter
-
Wash the filter
-
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Brush bar
Part no. 963549-01
Brush bar
Part no. 963549-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Bin
Part no. 923411-01
Bin
Part no. 923411-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Bin
Part no. 923411-01
Replacement bin for your Dyson vacuum cleaner.
Out of stock.
£37.50
Combination tool
Part no. 918068-02
Combination tool
Part no. 918068-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
Out of stock.
£25.00
Cyclone
Part no. 966246-04
Cyclone
Part no. 966246-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Cyclone
Part no. 966246-04
Cyclone
Part no. 966246-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dual mode floor tool
Part no. 966247-01
Dual mode floor tool
Part no. 966247-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
Out of stock.
£49.00
End Cap
Part no. 964597-01
End Cap
Part no. 964597-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Musclehead floor tool
Part no. 965577-01
Musclehead floor tool
Part no. 965577-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
Out of stock.
£55.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
HEPA post filter
Part no. 922444-02
HEPA post filter
Part no. 922444-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
HEPA post filter
Part no. 922444-02
Replacement HEPA post filter for your Dyson vacuum cleaner.
£42.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Stair tool
Part no. 914417-01
Stair tool
Part no. 914417-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Turbine head
Part no. 963544-01
Turbine head
Part no. 963544-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
Extension tube
Part no. 917260-09
Extension tube
Part no. 917260-09
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Extension tube
Part no. 917260-09
Replacement extension hose for your Dyson vacuum cleaner.
Out of stock.
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Dual mode floor tool
Part no. 966247-01
Dual mode floor tool
Part no. 966247-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
Out of stock.
£49.00
Dual mode floor tool
Part no. 966247-01
Dual mode floor tool
Part no. 966247-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dual mode floor tool
Part no. 966247-01
Replacement dual mode floor tool for your Dyson vacuum cleaner.
Out of stock.
£49.00
Musclehead floor tool
Part no. 965577-01
Musclehead floor tool
Part no. 965577-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Musclehead floor tool
Part no. 965577-01
Replacement musclehead floor tool for your Dyson vacuum cleaner.
Out of stock.
£55.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Turbine head
Part no. 963544-01
Turbine head
Part no. 963544-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Turbine head
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
£60.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Cyclone
Part no. 966246-04
Cyclone
Part no. 966246-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.