Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Let's get your machine working.

Dyson Cyclone V10 Animal Refurbished
See all steps

Please select the appropriate option

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Lights

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.

Press and hold the trigger for 10 seconds.

Filter light

Troubleshooting image

Blockage light

Troubleshooting image

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the light still appear?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Troubleshooting image

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine and test the machine.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

Troubleshooting image

Put the machine in MAX power mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Test the machine

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the noise still occur?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Attach the bin to the machine by sliding it back on.

Once attached, push the bin fully on to the machine and close the bin base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Troubleshooting image

Remove the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Please remove the floor tool from the machine and check the Wand for blockages.

Troubleshooting image

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the machine

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

Refit the filter correctly

The filter indicator will flash intermittently when the filter unit is not fitted correctly.

To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Charge the machine

Place the machine on charge.

A blue pulsing light indicates that the machine is charging.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Blue lights on charge

If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

If using the docking station, remove the charger from the docking station and connect it directly to the machine. (When the machine is charging correctly, you will see one, two or three blue LED lights - these will flash depending on the level of charge required and turn solid when partly completed. When the battery is fully charged the 3 blue LED lights will go off.)

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Ensure the filter is completely dry before refitting.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

Troubleshooting image

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

Troubleshooting image

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body and cyclone

  • Filter
  • Main body and cyclone
  • Bin
  • Battery
Troubleshooting image

Direct Drive cleaner head

  • Direct Drive cleaner head
  • V-ball wheel
  • Rear seal
  • Brush bar
  • Axle & roller
Troubleshooting image

Soft roller cleaner head

  • Soft roller cleaner head
  • Rear brush bar wheel
  • Soft roller end cap
  • Rear brush bar
  • Soft roller brush bar
  • Axle & roller
Troubleshooting image

Torque Drive cleaner head

  • Torque Drive cleaner head
  • V-ball wheel
  • Torque Drive brush bar
  • Rear edge
  • Axle & roller
Troubleshooting image

Wand, Charger & Dock

  • Docking station
  • Jack cover
  • Combination tool
  • Wand
  • Charger
  • Mini motorised tool
  • Mini motorised tool brush bar
  • Mini motorised tool end cap
  • Crevice tool
Troubleshooting image

Accessories and Consumables

  • Quick release handheld tool kit
  • Quick release extension hose
  • Stubborn dirt brush
  • Mini soft dusting brush
  • Quick release mattress tool
  • Dyson Cyclone V10 Dok™
  • Tool holster
  • Foot pads
  • Quick release up-top adaptor
  • Quick release adaptor tool
  • Dyson tool bag
  • Quick release flexi crevice tool
Troubleshooting image

Accessories and Consumables

Choose the part you'd like to replace.

  • Quick release handheld tool kit
  • Quick release extension hose
  • Stubborn dirt brush
  • Mini soft dusting brush
  • Quick release mattress tool
  • Dyson Cyclone V10 Dok™
  • Tool holster
  • Foot pads
  • Quick release up-top adaptor
  • Quick release adaptor tool
  • Dyson tool bag
  • Quick release flexi crevice tool
Troubleshooting image

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Dock assembly

To assemble your Dok, place the base on the floor.

Put the lower body and tool case on top and slide forward until it clicks.

Troubleshooting image

Next, place the upper body on top. Gently slide it forwards until it clicks.

Troubleshooting image

Grab the four cleanerhead clips and slide them onto the sides of the Dok.

Troubleshooting image

Insert the charging cable into the back of the upper body.

With the charger facing upwards, place the small plate on top and push it down until you hear a click.

Gently push the charger cable into the grooves, then plug it in.

Troubleshooting image

To store your wand and in-use cleaner head, place the cleaner head on the base with the wand angled towards you. Move the wand back towards one of the lower wand clips. Press it in until you hear a click.

Slide the main body of the vacuum down onto the charging section of the upper body.

Troubleshooting image

Slide the tool case out of the lower body. Store your accessories as shown in the image.

Troubleshooting image

If you are storing your Dok on a table, place the base onto the surface. Slide the upper body onto it, and slide the two wand clips into place as shown.

Troubleshooting image

Were you able to fit your part?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

If you would like to purchase genuine Dyson tools and accessories for your machine, click here.

Has this resolved the problem?

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Troubleshooting image

Were you able to fit your part?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A phillips screwdriver is required to replace this part.

Troubleshooting image

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".

Tools required

A phillips screwdriver is required to replace this part.

Troubleshooting image

Always ensure that your machine is uplugged from the charger prior to carrying out any maintenance.

It is important to read the instructions in the box before replacing your battery.

Troubleshooting image

Remove the battery

You need to unscrew three Phillips screws to release the battery.

One is on the rear of the handle and the other two are on the underside of the battery.

Remove the old battery from your machine's handle.

Dispose of it as per local codes and regulations.

Troubleshooting image

Replace the battery

Attach the new battery to the handle.

Secure it in place with the three screws.

Your new battery will only be partially charged. So it's important to fully charge it before using it for the first time.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".

Remove the bin

Press the red wand-release button at the top of the wand and pull the wand away from the bin.

Troubleshooting image

To open the Clear bin, hold the machine with the Bin in a downwards position, and firmly push the Bin release lever.

IMPORTANT: do not pull the 'ON' trigger when emptying the bin.

Troubleshooting image

Press the red, square release button located on the underside of the bin and slide the bin off its runner.

Dispose of the existing bin as per local codes and regulations.

Troubleshooting image

Replace the bin

To refit, insert the spine into the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and base click into place.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

Troubleshooting image

Removing the filter

Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.

Dispose of any old parts in accordance with local codes and regulations.

Troubleshooting image

Refit

To refit a new filter, insert it back into the machine and twist clockwise until it clicks into place.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A phillips screwdriver is required to replace this part.

Troubleshooting image

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the main body and cyclone".

Tools required

A phillips screwdriver is required to replace this part.

Troubleshooting image

Press the red wand release button to remove the machine from the wand.

Troubleshooting image

Empty the bin by holding your machine in a downwards position and firmly push the red bin-release lever.

Troubleshooting image

To remove the bin, press the red, square release button on the underside of the bin and slide the bin off its runner. Keep to one side.

Troubleshooting image

Remove the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Troubleshooting image

Remove the battery by pressing the red battery release button. Keep the battery to one side.

Refit the battery to the new main body by aligning and clicking into place.

Troubleshooting image

Refit the filter by twisting until securely in place.

Troubleshooting image

Dispose of any old parts in accordance with local codes and regulations.

To refit the bin, slide the bin back onto its runner. Push until clicked into place.

Troubleshooting image

Were you able to fit your part?

Direct Drive cleaner head

Choose the part you'd like to replace.

  • Quick release motorhead
  • V-ball wheel
  • Rear seal
  • Brush bar
  • Axle & roller
Troubleshooting image

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A coin is required to replace this part.

Troubleshooting image

Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the brush bar

Press the cleaner head release button on the end of the wand. Place the cleaner head upside down.

Troubleshooting image

Use a coin to unlock the end cap.

Twist the end cap and remove it from your brush bar. Don’t wash the end cap.

Troubleshooting image

Slide your brush bar out of the cleaner head.

Dispose of any old parts in accordance with local codes and regulations.

Troubleshooting image

Replace the brush bar

Push the end cap back on to your new brush bar and slide it back into the cleaner head.

Turn the end cap clockwise into the locked position.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

All the tools provided with the machine will fit the wand and the bin inlet.

Attach the tools to the end of the wand, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Tools required

A flat head screwdriver is required to replace this part.

Troubleshooting image

Place your Direct Drive cleaner head on a flat surface, with the brushbar facing upwards.

Insert a flat head or slotted screwdriver into one of the four circled grooves behind the real seal. Gently push the screwdriver down until the real seal begins to lift.

Troubleshooting image

Remove it from the cleaner head.

Troubleshooting image

Dispose of any parts in accordance with local codes and regulations.

Troubleshooting image

Replace the rear seal

Line up your new real seal with the four grooves.

Troubleshooting image

Press down on the real seal, on the opposite side to the grooves, until you hear a click.

Troubleshooting image

Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson