Washing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Drying the filter

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Unplug machine from charger

Test the machine

Press and hold the trigger for 10 seconds.

Inspect the power cable

With the charger unplugged check the cable for any damage.

If no damage is found, plug the charger back in and in to the machine directly.

Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Try the machine in a different plug socket.

Charge the machine

Charge the machine without the dock for 3.5 hours.

Solid blue light

Plug the machine in and leave it to charge for 3.5 hours.

Charge the machine

This indicates that the machine is outside of its normal operating temperature (5^oc - 35^oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Charge the machine

Place the machine on charge.

Charge the machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Amber light

An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.

An amber light may also show when charging, this light will go out once the machine is fully charged.

Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

Reset the machine

Press and hold the trigger for 3 seconds.

Repeat this 5 times.

Amber light goes out

Please charge the machine for 3.5 hours before using it.

Test the machine

Pull the trigger and count the number of red flashes.

Check the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

Remove the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

If your machine has a post-filter, please remove it from the machine.

If your machine doesn't have a post-filter please select 'Yes'.

Remove the post-filter

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

Washing the filters

To remove the pre-filter, lift it out of the top of the machine.

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

With cold water only, run water over the outside of the filters until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Filter

This indicates the filter needs washing. Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

MAX mode - 6 minutes with all tools.

Remove the tools

Remove all tools and accessories from the machine.

Press and hold the trigger for 10 seconds.

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Press and hold the trigger for 10 seconds.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Check the machine

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

The serial number can be located in three places.

Behind the clear bin

Find the serial number behind the clear bin as shown on the image.

On the underside of the battery pack

The serial number is printed on the back of the battery pack at the base of the handle.

Inside the handle

Remove the battery to reveal the serial number inside the machine’s handle.

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body

Choose the part you'd like to replace.

• Docking station
• Main body
• Post-filter
• Battery
• Charger

Cyclone and bin

Choose the part you'd like to replace.

• Combination tool
• Crevice tool
• Quick-release mini Motohead
• Mini motorhead brush bar
• Mini motorised tool end cap
• Pre-filter
• Cyclone
• Bin
• Wand

Direct Drive cleaner head

Choose the part you'd like to replace.

• Axle & roller
• V-ball wheel
• Direct Drive cleaner head

Soft roller cleaner head

Choose the part you'd like to replace.

• Soft roller end cap
• Soft roller brush bar
• Soft roller cleaner head

Accessories

Choose the part you'd like to replace.

• Crevice tool
• Quick release adaptor tool
• Quick-release extension hose
• Quick-release stubborn dirt brush
• Quick-release mini soft dusting brush
• Quick-release Mattress tool
• Quick-release up-top adaptor
• In-car charger
• Tool bag
• Quick-release handheld tool kit

Accessories

Choose the part you'd like to replace.

• Crevice tool
• Quick release adaptor tool
• Quick-release extension hose
• Quick-release stubborn dirt brush
• Quick-release mini soft dusting brush
• Quick-release Mattress tool
• Quick-release up-top adaptor
• In-car charger
• Tool bag
• Quick-release handheld tool kit

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat. For use with selected Dyson cordless vacuums.

Designed to keep all of your Dyson tools and cleaning accessories in one place.

If you would like to purchase genuine Dyson tools and accessories for your machine, click here.

Any tools supplied with the machine can be fitted into the end of the wand.

Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Cyclone & bin

Choose the part you'd like to replace.

• Combination tool
• Crevice tool
• Quick-release mini Motohead
• Mini motorhead brush bar
• Mini motorised tool end cap
• Pre-filter
• Cyclone
• Bin
• Wand

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".

Removing the bin

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

Replace the bin

To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Close the bin base of the machine ensuring it clicks in to place.

Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Removing the cyclone

To remove the cyclone, hold the appliance by the handle, pull the red lever towards you and lift upwards until the bin opens, then push in the red button located behind the cyclone and lift the cyclone out.

Replace the cyclone

To attach the replacement cyclone, slide the cyclone into the grooves of the main body and push downwards until it is in its normal position.

Manually close the base of the bin – the base will click when it is securely in place.

All the tools provided with the machine will fit the wand and the bin inlet.

Attach the tools to the end of the wand, ensuring the connections line up.

The mini motorhead can provide the functionality of the main cleaner head but in hard to reach areas, such as your sofa.

Tools required

A coin is required to replace this part.

Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the brush bar

Using a coin, undo the end cap by rotating anti-clockwise, and remove the brush bar.

Replace the brush bar

Replace the replacement brush bar back into the motorhead, and using a coin lock the end cap by rotating clockwise.

Tools required

A coin is required to replace this part.

Always unplug before carrying out any maintenance.

Remove the wand from the cleaner head.

Remove end cap

Using a coin, turn the end cap fastener to the unlock position.

Dispose of any parts in accordance with local codes and regulations.

Replace the end cap

Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.

Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the pre-filter

Lift the pre-filter out of the Cyclone assembly.

Replace the filter

Refit the replacement filter into the Cyclone assembly.

Any tools supplied with the machine can be fitted into the end of the wand.

Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Any tools supplied with the machine can be fitted into the end of the wand.

Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Any tools supplied with the machine can be fitted into the end of the wand.

Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Main body

Choose the part you'd like to replace.

• Docking station
• Main body
• Post-filter
• Battery
• Charger

Tools required

A Phillips head screwdriver is required to replace this part.

Please follow the steps in the video.

Tools required

A Phillips head screwdriver is required to replace this part.

Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Removing the battery

The battery is secured with three Phillips screws. One in the rear of the handle, and two in the underside of the battery.

Remove the three screws.

Dispose of the existing battery as per local codes and regulations.

Refit

Locate the new battery into the handle.

Secure in place with the three existing/supplied screws.

A new battery will only be partially charged, and will require a full charge prior to use.

Tools required

A Phillips head screwdriver is required to replace this part.

Please follow the steps in the video.

Tools required

A Phillips head screwdriver is required to replace this part.

Please note that wall fixings are not included with the dock.

Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Replace the charger

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.

Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.