
Let's get your machine working.
Dyson V7 Motorhead Extra vacuum-
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Washing the filters
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Issue resolved
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Cleaning the filter - step-by-step
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More help required
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Troubleshooting
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Power or electrical issue
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Machine cutting out
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Machine will not turn on
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Replacement part required
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Blue flashing light
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Issue resolved
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Issue not resolved
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Flashing amber light
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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No light
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Solid blue light
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Amber light
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Machine is now working
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Amber light still showing
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Replacement part required
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Flashing red light
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Replacement part required
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Machine is pulsating
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Direct drive cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Washing the filters - step by step
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Mini motorised head
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Pulsating without tools
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Filter
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Machine is pulsating
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Filter
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Filter has been washed, machine is still pulsating
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Washing the filters - step by step
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Soft roller cleaner head
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Machine run time
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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High pitched whistle
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Pick up issues
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Filter
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Machine is pulsating
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Wash the filter
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Pick up issue
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How to locate the serial number
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Replacement parts
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Accessories
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In-car charger
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Purchase part
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Part replacement instructions
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Tool bag
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Purchase part
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Cyclone & bin
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Cyclone
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Purchase part
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Part replacement instructions
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Quick-release mini Motorhead tool
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Purchase part
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Part replacement instructions
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Mini motorhead brush bar
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Pre-filter
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Purchase part
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Part replacement instructions
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Main body
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Battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Docking Station
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Main body
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Main Body
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Post filter
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Purchase part
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Part replacement instructions
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Direct drive cleaner head
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Direct Drive cleaner head
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Purchase part
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Part replacement instructions
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Brush bar
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell still present
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Pick up issues
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Main body
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter
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Washing the filter - step by step
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Damp or musty smell still present
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Damp or musty smell
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Visible issue
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Brush bar not spinning/spinning intermittently
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Direct drive cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Mini motorised head
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Soft roller cleaner head
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Replacement part required
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Replacement part required
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The Brush bar does not spin on any head
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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Battery
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Replacing the battery - step by step
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The cyclone and bin
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The Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Crack, scratch or mark on the Soft roller cleaner head
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Machine running without trigger being pressed
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Scratches or marks on the Wand
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Assembling your machine
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Machine run time
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How to install the dock
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Where is the serial number located?
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How to attach the accessories
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Getting started
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User guide
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Charging the battery
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How to empty the bin
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Clean the bin and cyclone
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How to clean the floor tool
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Mini motorised head
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Direct drive cleaner head
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Soft roller cleaner head
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Please select the appropriate option
Washing the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Washing the filter
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Drying the filter
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
Replacing the filter
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Please select the appropriate option
Unless prompted to do so, do not press the trigger when checking any part of the machine. Operating the machine while it is partially dismantled could result in personal injury.
Please select the appropriate option
Please select the appropriate option
Machine is pulsating
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Unplug machine from charger
Test the machine
Press and hold the trigger for 10 seconds.
What light is showing on the machine?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Inspect the power cable
With the charger unplugged check the cable for any damage.
If no damage is found, plug the charger back in and in to the machine directly.
Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"
How to remove the charger from the dock
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Try the machine in a different plug socket.
Charge the machine
Charge the machine without the dock for 3.5 hours.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£29.00

Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£29.00
£29.00
You might need to arrange a visit from a Dyson expert.
It looks like the Battery isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Battery
Part no. 968670-02
<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
£65.00

Battery
Part no. 968670-02
<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
£65.00
How to install this part
Solid blue light
Plug the machine in and leave it to charge for 3.5 hours.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Charge the machine
This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).
Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Charge the machine
Place the machine on charge.
What light is showing on the machine?
Charge the machine
A solid blue light will show when the machine is being charged and will go out when charging is complete.
Please charge the battery for 3.5 hours before contacting customer services.
Amber light
An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.
An amber light may also show when charging, this light will go out once the machine is fully charged.
Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Reset the machine
Press and hold the trigger for 3 seconds.
Repeat this 5 times.
Amber light goes out
Please charge the machine for 3.5 hours before using it.
Test the machine
Pull the trigger and count the number of red flashes.

How many times did the light flash?
Check the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Which floor tool are you using?
Check the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Remove the bin
Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Reassemble and test the machine.

Remove the Wand
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filter
To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Open the bin
Pull the cyclone release catch upwards until the bin base opens.

Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Remove the filter
Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

If your machine has a post-filter, please remove it from the machine.
If your machine doesn't have a post-filter please select 'Yes'.
Remove the post-filter
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

Washing the filters
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Thoroughly wash the filter
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Filter
This indicates the filter needs washing. Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".
Has this resolved the problem?
Washing the filter
To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Check the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.
The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.
MAX mode - 6 minutes with all tools.
Please select the appropriate option
Remove the tools
Remove all tools and accessories from the machine.

Press and hold the trigger for 10 seconds.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Press and hold the trigger for 10 seconds.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£29.00

Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
£29.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Check the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Check the machine
A high pitch whistle could indicate a seal is damaged or the machine is blocked.
If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.
Which tool are you using?
Check the machine
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.

Remove the filter
Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Open the bin
Pull the cyclone release catch upwards until the bin base opens.

Remove the bin
Press the red catch once the bin base is open to release the bin.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Which floor tool are you using?
The serial number can be located in three places.
Behind the clear bin
Find the serial number behind the clear bin as shown on the image.

On the underside of the battery pack
The serial number is printed on the back of the battery pack at the base of the handle.

Inside the handle
Remove the battery to reveal the serial number inside the machine’s handle.

Please select the appropriate option
How to buy and fit parts for your machine
Get original replacement parts direct from Dyson and learn how to fit them with your machine.
Main body
Choose the part you'd like to replace.
- Docking station
- Main body
- Post-filter
- Battery
- Charger

Cyclone and bin
Choose the part you'd like to replace.
- Combination tool
- Crevice tool
- Quick-release mini Motohead
- Mini motorhead brush bar
- Mini motorised tool end cap
- Pre-filter
- Cyclone
- Bin
- Wand

Direct Drive cleaner head
Choose the part you'd like to replace.
- Axle & roller
- V-ball wheel
- Direct Drive cleaner head

Soft roller cleaner head
Choose the part you'd like to replace.
- Soft roller end cap
- Soft roller brush bar
- Soft roller cleaner head

Accessories
Choose the part you'd like to replace.
- Crevice tool
- Quick release adaptor tool
- Quick-release extension hose
- Quick-release stubborn dirt brush
- Quick-release mini soft dusting brush
- Quick-release Mattress tool
- Quick-release up-top adaptor
- In-car charger
- Tool bag
- Quick-release handheld tool kit

Replacement parts
Accessories
Choose the part you'd like to replace.
- Crevice tool
- Quick release adaptor tool
- Quick-release extension hose
- Quick-release stubborn dirt brush
- Quick-release mini soft dusting brush
- Quick-release Mattress tool
- Quick-release up-top adaptor
- In-car charger
- Tool bag
- Quick-release handheld tool kit

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat. For use with selected Dyson cordless vacuums.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Designed to keep all of your Dyson tools and cleaning accessories in one place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
If you would like to purchase genuine Dyson tools and accessories for your machine, click here.
Please select the appropriate option
Any tools supplied with the machine can be fitted into the end of the wand.
Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Cyclone & bin
Choose the part you'd like to replace.
- Combination tool
- Crevice tool
- Quick-release mini Motohead
- Mini motorhead brush bar
- Mini motorised tool end cap
- Pre-filter
- Cyclone
- Bin
- Wand

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".
Were you able to fit your part?
Removing the bin
Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.
Replace the bin
To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Close the bin base of the machine ensuring it clicks in to place.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967698-20
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
Cyclone
Part no. 967698-20
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
£49.00
How to install this part
Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Removing the cyclone
To remove the cyclone, hold the appliance by the handle, pull the red lever towards you and lift upwards until the bin opens, then push in the red button located behind the cyclone and lift the cyclone out.

Replace the cyclone
To attach the replacement cyclone, slide the cyclone into the grooves of the main body and push downwards until it is in its normal position.

Manually close the base of the bin – the base will click when it is securely in place.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
All the tools provided with the machine will fit the wand and the bin inlet.
Attach the tools to the end of the wand, ensuring the connections line up.
The mini motorhead can provide the functionality of the main cleaner head but in hard to reach areas, such as your sofa.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Tools required
A coin is required to replace this part.

Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the brush bar
Using a coin, undo the end cap by rotating anti-clockwise, and remove the brush bar.

Replace the brush bar
Replace the replacement brush bar back into the motorhead, and using a coin lock the end cap by rotating clockwise.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Tools required
A coin is required to replace this part.

Always unplug before carrying out any maintenance.

Remove the wand from the cleaner head.

Remove end cap
Using a coin, turn the end cap fastener to the unlock position.

Dispose of any parts in accordance with local codes and regulations.

Replace the end cap
Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
<p><span style="font-size: medium;">Replacement pre-filter for your Dyson vacuum cleaner.</span></p>
£12.50

Pre-filter
Part no. 965661-01
<p><span style="font-size: medium;">Replacement pre-filter for your Dyson vacuum cleaner.</span></p>
£12.50
£12.50
Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the pre-filter
Lift the pre-filter out of the Cyclone assembly.

Replace the filter
Refit the replacement filter into the Cyclone assembly.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Any tools supplied with the machine can be fitted into the end of the wand.
Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Any tools supplied with the machine can be fitted into the end of the wand.
Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
You might need a replacement part.
It looks like the Wand - Red is not working. You can solve this by ordering a new one below.
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£29.00
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£29.00
£29.00
Any tools supplied with the machine can be fitted into the end of the wand.
Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.

Main body
Choose the part you'd like to replace.
- Docking station
- Main body
- Post-filter
- Battery
- Charger

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please start a WhatsApp conversation or contact our team on 0800 298 0298.
Tools required
A Phillips head screwdriver is required to replace this part.

Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".
Were you able to fit your part?
Tools required
A Phillips head screwdriver is required to replace this part.

Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Removing the battery
The battery is secured with three Phillips screws. One in the rear of the handle, and two in the underside of the battery.
Remove the three screws.

Dispose of the existing battery as per local codes and regulations.
Refit
Locate the new battery into the handle.
Secure in place with the three existing/supplied screws.

A new battery will only be partially charged, and will require a full charge prior to use.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson
Please select the appropriate option
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£29.00

Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£29.00
£29.00
Tools required
A Phillips head screwdriver is required to replace this part.

Please follow the steps in the video.
Were you able to fit your part?
Tools required
A Phillips head screwdriver is required to replace this part.

Please note that wall fixings are not included with the dock.
Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Replace the charger
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.
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Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.