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Dyson Pure Humidify+Cool™ (White/Silver)
See all steps

Please select the appropriate option

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Using the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.

Check and clean machine

Unplug your machine from the mains power outlet.

Wipe the amplifier loop, shrouds and other parts with a clean, dry cloth. Pay special attention to the oscillating channels on the front of the amplifying loop.

Do not use detergents or polishes to clean the machine.

Checking for blockages

We'd recommend checking for blockages in the following places:

The air inlet holes on the shrouds. The small aperture inside the amplifier loop. The air inlet holes behind the filters. The soft plastic mesh, which is visible inside the machine when the evaporator is removed.

Remove any dust or debris with a soft brush.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Trickling or gurgling noise

Should the drip tray overfill, the machine's water return float is activated. As the water returns to the tank, a trickling or gurgling noise may be heard. The display screen will prompt that a deep clean cycle is to be run.

For a step by step guide on running a deep clean please continue to the next step.

A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Remove the water tank

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Refit the water tank

Slide the water tank back into your machine until it clicks securely in place.

Remove the shrouds

Push down the Shroud release buttons on both sides of your machine to release the shrouds.

Check the filters in both shrouds are fitted correctly. The tabs on the top and bottom should have clicked into place.

Remove the filters from the shroud and refit.

Remove the evaporator and check the soft plastic mesh directly above where it seats inside the machine.

Refit the shrouds

Put the shrouds into position on the main body and push gently until they click securely into place.

Has this resolved the problem?

Check airflow direction

Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.

Cleaning

If dust accumulates on the surface of your machine, wipe dust from the amplifier loop, shrouds and other parts with a clean, dry cloth.

Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.

Use a soft brush to remove dust and debris.

Don't use detergents or polishes to clean your machine.

Has cleaning the machine resolved the problem?

Check airflow direction

Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

Ensure the correct button on remote is being pressed.

The airspeed can be adjusted from 1 - 10. 10 being the highest.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Using the remote option in the app, check if the airspeed changes.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

It looks like the Remote Control is not working. You can solve this by ordering a new one below.

Remote Control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

£29.00

Remote Control

Remote Control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

£29.00

£29.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Check that the machine has downloaded the latest software available.

Does the machine have the latest software available?

Update the machine’s software

Please update the machine’s software by finding your chosen product in the Dyson link app and pressing the settings icon in the top right, then select your machines settings.

From here, navigate to the software option and make sure Auto-update is selected.

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Restart the deep clean

Once the software has updated, please restart the deep clean by pressing the Deep clean cycle button and following the instructions on the LCD screen.

Has this resolved the problem?

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Restart the deep clean

Press and hold the Deep clean cycle button for five seconds.

Then start deep clean process over again by pressing the Deep clean cycle button and following the instructions on the LCD screen.

Has this resolved the problem?

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Does the machine have the latest software available?

Humidifying

In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.

Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.

Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change your target humidity by using the + and - Humidity control buttons.

Display screen

If the machine encounters an issue during use, an animation sequence will appears on the display screen.

During either Auto or Manual purification modes, you may encounter an alert if the water tank level is low or the machine requires a deep clean.

Water tank alert

When the tank is empty, an animation sequence appears on the display screen. This indicates the water tank requires refilling.

If the water tank required refilling, please proceed to the next step.

Deep clean alert

If a deep clean is due on the machine, an animation sequence appears on the display screen. This indicates a deep clean cycle is required.

If the deep clean is required, please proceed to the next step.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Before you remove the water tank, make sure humidification modes are turned off and the water tank is empty.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.

Slide the water tank back into your machine until it clicks securely in place.

Has this resolved the problem?

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.
Push in the tab on the pump column base cap to remove it from the lid. Gently rinse the pump column base cap under the tap to remove any build up and reattach.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change your target humidity by using the + and - Humidity control buttons.

Is there anything else we can help with?

Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change the target humidity by using the + and - Humidity control buttons.

Display screen

The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused. An animation of fluttering droplets will also show on the display.

Water tank level

The amount of water in the tank will also reduce over time.

Auto humidify mode

In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.

Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.

A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.

Is there anything else we can help with?

Display screen

The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused.

Increasing the fan speed

first check the current humidity level in the room. This is done by changing the options on the display screen. Should the humidity level be lower or higher than the target set, increasing the fan speed should help rectify this.

If the machine is being used in a large open space with windows and doors open, it may take longer to reach the humidity level.

If still not reached, check for tank empty/ error messages and carry out a deep clean cycle.

Is there anything else we can help with?

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Is there anything else we can help with?

Ensure the correct button on remote is being pressed.

Press the Oscillation button to set the angle of oscillation to 0°, 45° ,90° or 'Breeze mode'.

Please be aware the whole product does not oscillate, the oscillation occurs from the oscillating channels inside the amplifying loop.

Do the oscillators now oscillate?

Test the other remote buttons

Test the other buttons on the remote.

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Using the remote option in the app, check if the oscillation changes.

Does the airspeed change using the Dyson Link app?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Ensure the correct button on remote is being pressed.

Toggle through the oscillation setting using the oscillation button on the remote until 0° is displayed.

Has this resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Purifying

Auto purify mode adjusts the airflow speed according to the air quality in the room. With Auto purify mode on, your machine will react to changes in the room's air quality.

Your machine will pause when the target air quality has been reached. It will resume when the air quality levels drop.

Is there anything else we can help with?

When your machine records a spike in PM2.5, PM10, VOC, or NO2, your machine will display the relevant pollutant icon.

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Severe/purple air quality

Severe/purple air quality denotes extremely low air quality with a high amount of pollutants.

Is there anything else we can help with?

Is there power to the machine?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Wrong PSU warning

Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

Power supply

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

£60.00

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

Power supply

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

£60.00

Display screen

If the machine encounters an issue during use, an animation sequence will appears on the display screen.

Is there an alert on the display screen?

The screen will alert you when your machine needs your attention.

Wrong PSU warning

Updating screen

Triangle alert icon

Broken pump column

Drip tray overflow

Too cold

Pump rotor failure

Tank missing

Tank empty

Wrong PSU warning

Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.

Are you using the PSU provided with the machine?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Has this resolved the problem?

Is this the first time this issue has occurred?

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

Power supply

Power supply

Part no. 970484-02

Replacement power supply for your Dyson purifier humidifier.

£60.00

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

This can likely be resolved by running a deep clean cycle

Please select the appropriate option

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

This animation indicates that the tank is empty. Please fill it.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.

Slide the water tank back into your machine until it clicks securely in place.

Has this resolved the problem?

Please check that the lid of the water tank has been replaced, is securely fitted and that there is no damage.

Slide the water tank into your machine until it clicks securely in place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

This animation indicates that the tank missing or has not been place into the machine correctly. Please replace it.

Slide the water tank into your machine until it clicks securely in place.

Has this resolved the problem?

Displayed when ambient temperature drops below 5º and there is water in the tank.

Is there anything else we can help with?

Preparing to update

Updating

Update complete

Is there anything else we can help with?

Is the triangle alert continuous or temporary?

Continuous alert triangle

Switch off and unplug your machine.

Leave for 10 seconds and then plug your machine back in and switch it on.

Has this resolved the problem?

Did the alert appear after performing a deep clean?

Place the pump column assy on a clean, soft cloth and allow it to dry for 24 hours.
Before retesting, switch the machine off and unplug the machine for 20 seconds.

Has this resolved the problem?

Does the triangle alert only appear when oscillating?

Does the alert appear for a second then disappear?

Switch off and unplug your machine.

Leave for 10 seconds and then plug your machine back in and switch it on.

Has this resolved the problem?

If the alert appears on the LCD screen and then disappears, continue to use your machine. We recommend connecting your product to the Wi-Fi and turning on auto update.

Is there anything else we can help with?

Switch off and unplug your machine.

Leave for 10 seconds and then plug your machine back in and switch it on.

Please select the appropriate option

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Wrong PSU warning

Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Wrong PSU warning

Please ensure you are using the Power Supply Unit provide with the machine. Should a third party one be being used, the machine will not operate and display a warning graphic.

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Using the remote option in the app, press the ON/OFF button.

Does the machine turn off using the app?

Using the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.

Please select the appropriate option

Do not plug in or attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check and clean machine

Unplug your machine from the mains power outlet.

Wipe the amplifier loop, shrouds and other parts with a clean, dry cloth.

Do not use detergents or polishes to clean the machine.

Checking for blockages

We'd recommend checking for blockages in the following places:

The air inlet holes on the shrouds. The small aperture inside the amplifier loop. The air inlet holes behind the filters. The soft plastic mesh, which is visible inside the machine when the evaporator is removed.

Remove any dust or debris with a soft brush.

Has this resolved the problem?

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

Is this the first time this issue has occurred?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

This may be caused by water that has been sitting in the machine for too long.

This can likely be resolved by running a deep clean cycle

Please select the appropriate option

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Has this resolved the problem?

You might need a replacement part.

It looks like the Water tank is not working. You can solve this by ordering a new one below.

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier.

£49.00

Water tank

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier.

£49.00

£49.00

Please ensure you have the most up to date software downloaded before begining any checks. We strongly recommended enabling auto-updates in your app settings, to allow the most up to date software to be installed as soon as it is available.

Unplug your machine and leave it for at least 10 seconds.

Next, making sure the plug is firmly connected to the socket and switched on, turn it back on again.

If the issue persists, your filter may need replacing. Check your remaining filter life within your app. If the filter or evaporator life is showing depleted, the machine will not work.

Check that the room temperature is above the minimum 5℃ (41°F) for your machine to work.

Has this resolved the problem?

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

Important information

Some filters may shed particles (MnO2) on the main body & lower body however the filter dust poses no health issue and will not reduce the filter performance. If you see signs of dust please follow the below steps:

Step 1

Remove the filter from the packaging.

Step 2

Use a clean cloth to clean the front and back plastic areas of the filter.

Step 3

Use a brush to clean the front and back plastic areas of the filter.

Step 4

Should the lower body of the machine display signs of dust, using a brush please brush away until the machine is free of dust.

Please do not touch the mesh area of the filter.

Is there anything else we can help with?

Ensure the correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Using the remote option in the app, check if the oscillation changes.

Does the airspeed change using the Dyson Link app?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

Place the pump column assy on a clean, soft cloth and allow it to dry for 24 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

This animation indicates that the tank is empty. Please fill it.

Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.

Slide the water tank back into your machine until it clicks securely in place.

Has this resolved the problem?

Place the pump column assy on a clean, soft cloth and allow it to dry for 24 hours.
Before retesting, switch the machine off and unplug the machine for 20 seconds.

Has this resolved the problem?

Which part is broken?