Let's get your machine working.
Let's get your machine working.
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How to clean your tools
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Issue resolved
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Troubleshooting
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Troubleshooting
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Power or electrical issue
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Machine not charging
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Issue resolved
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Replacement part required
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Machine cutting out
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Replacement part required
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Machine is pulsating
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Accessory blocked
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Check the bin
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Motorbar cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Replacement part required
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Hair screw tool
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Check the bin
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Checking for blockages - Wand
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Soft roller cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Pulsating without tools
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Machine is pulsating
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Replacement part required
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Machine is pulsating
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Issue not resolved, please speak to our Customer Support Team
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Filter
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Machine will not turn on
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Replacement part required
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Replacement part required
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Battery
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Replacement part required
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Replacement part required
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Replacement part required
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No light
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine run time
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Replacement part required
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Motorbar cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Pick up issues
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Machine is pulsating
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Filter
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Replacement part required
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Washing the filters - step by step
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Pick up issues
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How to locate the serial number
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Replacement parts
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Cyclone and bin
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Bin
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Purchase part
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Part replacement instructions
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Cyclone
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Mini motorhead
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Combination tool
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Purchase part
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Part replacement instructions
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Mini motorhead brush bar
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Purchase part
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Part replacement instructions
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Mini motorhead end cap
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Purchase part
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Part replacement instructions
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Filter
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Purchase part
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Part replacement instructions
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Main body
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Battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Post-filter
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Purchase part
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Part replacement instructions
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Docking station
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Purchase part
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Main body
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body
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Direct drive cleaner head
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Rear seal
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Purchase part
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Part replacement instructions
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Brush bar
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Purchase part
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Part replacement instructions
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Direct drive cleaner head
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Purchase part
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Part replacement instructions
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Quick release accessories
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Tools and accessories
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Purchase part
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Unusual smell
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Damp or musty smell still present
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Issue resolved
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Filter
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Filter has been washed, machine is still pulsating
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Visible issue
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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A part is difficult to remove
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The cyclone and bin
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A part is difficult to remove
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Part broken
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Broken pre-filter
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to get started
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How to get started - step by step
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User guide
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How to install the dock assembly
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How to install the dock - step by step
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How long will my machine run for?
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How to assemble your Dyson machine
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How to locate the serial number
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Charging the battery
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Charging the machine - step-by-step
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Emptying the bin
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Emptying the bin - step by step
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Motorbar cleaner head
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Hair screw tool
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Soft roller cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Checking for blockages
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Check for blockages - step by step
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Washing the filter
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Washing the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Charger
Part no. 967813-01
Charger
Part no. 967813-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Motorbar™ cleaner head
Part no. 972182-01
Motorbar™ cleaner head
Part no. 972182-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Motorbar™ cleaner head
Part no. 972182-01
Motorised, edge-to-edge deep cleaning with de-tangling technology.
Out of stock
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Post Filter
Part no. 967478-05
Post Filter
Part no. 967478-05
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Post Filter
Part no. 967478-05
Replacement post filter for your Dyson vacuum cleaner.
£30.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Charger
Part no. 967813-01
Charger
Part no. 967813-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Battery
Part no. 972237-01
Battery
Part no. 972237-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Charger
Part no. 967813-01
Charger
Part no. 967813-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Charger
Part no. 967813-01
Charger
Part no. 967813-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
V8 Main Body & Screws
Part no. 968893-01
V8 Main Body & Screws
Part no. 968893-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
£79.00
Battery
Part no. 972237-01
Battery
Part no. 972237-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Bin
Part no. 972296-01
Bin
Part no. 972296-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Motorbar™ cleaner head
Part no. 972182-01
Motorbar™ cleaner head
Part no. 972182-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Motorbar™ cleaner head
Part no. 972182-01
Motorised, edge-to-edge deep cleaning with de-tangling technology.
Out of stock
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Pre Filter
Part no. 965661-05
Pre Filter
Part no. 965661-05
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Pre Filter
Part no. 965661-05
Replacement pre filter for your Dyson vacuum cleaner.
Out of stock.
£15.00
Bin
Part no. 972296-01
Bin
Part no. 972296-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Cyclone
Part no. 967698-21
Cyclone
Part no. 967698-21
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Crevice tool
Part no. 967612-01
Crevice tool
Part no. 967612-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
Quick-release mini motorhead tool
Part no. 967479-01
Quick-release mini motorhead tool
Part no. 967479-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Quick-release mini motorhead tool
Part no. 967479-01
Replacement mini Motorhead for your Dyson vacuum cleaner.
£37.50
Quick Release Wand (Nickel)
Part no. 967477-16
Quick Release Wand (Nickel)
Part no. 967477-16
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Quick Release Wand (Nickel)
Part no. 967477-16
Replacement quick release wand (nickel) for your Dyson vacuum.
Out of stock.
£39.00
Combination tool
Part no. 9674