Let's get your machine working.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remote control

Part no. 973472-01

Remote control

Part no. 973472-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 973472-01

Curved and magnetized to store neatly on the machine.

Out of stock.

Keep me updated See more

Remote control

Part no. 973472-01

Remote control

Part no. 973472-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 973472-01

Curved and magnetized to store neatly on the machine.

Out of stock.

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£75.00

Remote control

Part no. 973472-01

Remote control

Part no. 973472-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 973472-01

Curved and magnetized to store neatly on the machine.

Out of stock.

Keep me updated See more

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£75.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 973472-01

Remote control

Part no. 973472-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 973472-01

Curved and magnetized to store neatly on the machine.

Out of stock.

Keep me updated See more

Further help

Dyson Purifier Cool™ Gen1 TP10

Let's get your machine working.

Let's get your machine working.

Changing the filter

Issue resolved

Replacing the filter - step by step

More help required

There is a problem with my machine

How to locate the serial number

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Clicking noise

Issue not resolved, please speak to our Customer Support Team

Clicking when oscillating

Issue resolved

Humming noise when turned off

Whining or whistling noise

Refit the filters

Performance

The airspeed won't change

Test the other remote buttons

Changing the battery

Replacement part required

Replacement part required

Airspeed not as powerful

Issue not resolved, please speak to our Customer Support Team

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

Issue not resolved, please speak to our Customer Support Team

No power to machine

Issue not resolved, please speak to our Customer Support Team

Airflow but no oscillation

The oscillation works, but no airflow

Test the remote control

The machine won't switch off

Check the remote

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Dusty

The filter needs replacing

Replacing the filter - step by step

Replacement part required

Visible issue

Reset the machine

Oscillation problem

The oscillation won't turn off

Check other remote functions

Changing the battery

Replacement part required

Remote control doesn't work

There is an issue with the display

There is an issue with the display

Move the machine

Night mode is not working

The display will not stay on my selected screen

My display is reading green but the fan is working at high speed

My readings are showing in different colours

The air quality graph shows a flat line

Less than one hour

More than one hour

Particulate matter readings do not show

Display icons

Triangle alert icon

Indoor air quality - 12 seconds

Indoor air quality - 24 hours

Filters

Particulate matter (PM10)

Particulate matter (PM2.5)

Spare parts and replacement instructions

HEPA+Carbon filter

Purchase part

Part replacement instructions

Filter shroud

Purchase part

Part replacement instructions

Remote control

Purchase part

Part replacement instructions

User guide

Getting started

Products

Dyson support

Account

For business

About Dyson