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Dyson V15 Detect™ Total CleanLet's get your machine working.
Dyson V15 Detect™ Total Clean-
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How to clean your tools
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Issue resolved
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More help required
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Troubleshooting
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Alerts and LCD screen
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Issue not resolved, please speak to our Customer Support Team
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Replacement part required
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Fluffy Optic™ cleaner head
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Hair screw tool
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Digital Motorbar™ cleaner head
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No attachment
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Dyson Submarine™ wet roller head
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Yellow alert
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Yes
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Particle count and graph
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Understanding the particle count
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Unusual noise
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Grating or rattle
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Test the machine
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Check the bin inlet
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Check for blockages
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High pitched whistle
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Check inlet
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Pick up issues
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Blockage light
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Digital screen showing alert
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Dyson Submarine™ wet roller head not picking up debris
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Replacement part required
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Battery not charging
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Cutting out
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No alert
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Run time
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Run time inaccurate after removing from charge
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Run time with Dyson Submarine™ wet roller head
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Select floor tool
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Direct drive cleaner head
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Dyson Submarine™ wet roller head grating
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Hair screw tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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No power to Dyson Submarine™ wet roller head
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Yes
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No
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Spare parts and replacement instructions
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Digital Motorbar™ cleaner head
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Motorbar brush bar
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Digital Motorbar™ cleaner head
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Purchase part
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Part replacement instructions
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Rear edge
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Purchase part
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Part replacement instructions
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V-Ball wheel
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the v-ball wheel
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Fluffy Optic™ cleaner head
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Slim roller cleaner head end cap
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Purchase part
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Part replacement instructions
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Fluffy Optic™ brush bar
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Purchase part
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Part replacement instructions
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Fluffy Optic™ cleaner head
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Purchase part
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Part replacement instructions
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Dyson Submarine™ wet roller head
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Foot pads
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Purchase part
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Part replacement instructions
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Water tank
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Purchase part
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Part replacement instructions
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Submarine™ wet roller
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Part replacement instructions
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Dyson Submarine™ wet roller head
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Purchase part
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Part replacement instructions
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Scoop overmould
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Purchase part
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Part replacement instructions
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Tray
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Purchase part
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Part replacement instructions
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Clean tank lid & Snorkel
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Part replacement instructions
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Water flow cover
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Purchase part
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Part replacement instructions
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Quick-release accessories
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Power pack and charger kit
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Purchase part
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Filter
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Purchase part
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Part replacement instructions
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Wand, charger and dock
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Built-in dusting and crevice tool
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Purchase part
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Part replacement instructions
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Hair screw tool brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the hair screw tool brush bar
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Hair screw tool soleplate
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Purchase part
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Part replacement instructions
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Hair screw tool
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Unusual smell
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Damp or musty
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Smell from machine
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Dyson Submarine™ wet roller head
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How to locate the serial number
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Hair screw tool
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Dyson Submarine™ wet roller head
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Fluffy Optic™ cleaner head
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Washing the brush bar
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Replacement part required
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Cyclone blocking frequently
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Washing the filter - video
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Washing the filter - step by step
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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Filter wash alert
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Fine dust from new
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Light not working
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Replacement part required
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Check the inlet
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Test another tool
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Dyson Submarine™ wet roller head issue
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The Submarine™ wet roller is not spinning
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Excess water left by the Dyson Submarine™ wet roller head
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Dyson Submarine™ wet roller head is hot to the touch
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Dyson Submarine™ wet roller head is leaking
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Dyson Submarine™ wet roller head not dispensing water
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Difficulty reassembling the Dyson Submarine™ wet roller head
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Scratches or marks on the wand
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Replacement part required
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Water issue
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Unpleasant smell from the Dyson Submarine™ wet roller head
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Replacement part required
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How to adjust the reactive suction power sensitivity
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Installing the Floor Dok Multi™
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How to install the Floor Dok Multi™
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Download the user manual
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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How to charge your machine's battery
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Compliance leaflet
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Installing the dock
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Installing the dock - step-by-step
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How to use the Fluffy Optic™ cleaner head
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How to use the LCD screen
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Turning off the alerts
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How to use the Dyson Submarine™ wet roller head
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Locating the serial number
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How to change the battery
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How to empty the bin
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Emptying the bin - step-by-step
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How to charge the machine
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Cleaning the lens
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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High Torque cleaner head with anti-tangle comb
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Hair screw tool
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Digital Motorbar™ cleaner head
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Cleaning the Fluffy Optic™ cleaner head
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How to wash the brush bar
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Cleaning the Dyson Submarine™ wet roller head
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How to clean the Dyson Submarine™ wet roller head - step-by-step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Click-in battery
Part no. 970938-01
Click-in battery
Part no. 970938-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
High torque brush bar
Part no. 971655-01
High torque brush bar
Part no. 971655-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
High torque brush bar
Part no. 971655-01
Replacement high torque brush bar for your Dyson cordless vacuum cleaner.
Out of stock.
£39.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Rear edge
Part no. 969330-01
Rear edge
Part no. 969330-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
Out of stock.
£14.50
V-ball wheel
Part no. 969332-01
V-ball wheel
Part no. 969332-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
V-ball wheel
Part no. 969332-01
Replacement v-ball wheel for your Dyson cordless vacuum cleaner.
Out of stock.
£3.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Bin
Part no. 965443-01
Bin
Part no. 965443-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Wall dok™
Part no. 970011-02
Wall dok™
Part no. 970011-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Wall dok™
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
£19.00
Brush bar
Part no. 971362-01
Brush bar
Part no. 971362-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Hair Screw Tool Housing & Soleplate
Part no. 972294-01
Hair Screw Tool Housing & Soleplate
Part no. 972294-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Hair Screw Tool Housing & Soleplate
Part no. 972294-01
Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum
£37.50
Hair screw tool
Part no. 972213-01
Hair screw tool
Part no. 972213-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Hair screw tool
Part no. 972213-01
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast. Motor-driven cleaning for smaller spaces.
Engineered to fit Dyson V15 Detect™, V11™, Dyson Cyclone V10™ and Dyson V8™ cordless vacuums.
Out of stock.
£50.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Wand clip
Part no. 971354-01
Wand clip
Part no. 971354-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Wand clip
Part no. 971354-01
Replacement wand clip for your Dyson cordless vacuum cleaner.
£5.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Black wand
Part no. 969109-13
Black wand
Part no. 969109-13
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.